1.
Otolaryngol Head Neck Surg
; 138(2): 140-2, 2008 Feb.
Artigo
em Inglês
| MEDLINE
| ID: mdl-18241704
RESUMO
Reports of experience with implementing advanced access techniques in specialty practices are few in number. In our facility, we were able to demonstrate that patients' access to care improved from >100 days to 72 hours, patient satisfaction increased 22%, and productivity increased 29%. The lessons we learned after the successful implementation of advanced access in an academic otolaryngology practice are presented here.