RESUMO
In summary, food service managers must use every available tool and resource to do their jobs. The development of self-motivated food service workers will help a great deal. Managers and dietitians must do a better job of dealing with employees as individuals and understanding the dynamics of the kitchen/service team. Good workers are those whose lives are generally healthy and crisis free. Take advantage of programs that will benefit your employees. Develop good delegation skills. It works for managers, it's good for employees. Finally, use the influence of the informal leader to the advantage of the department. They aren't going to go away--turn that man or woman into your ally. As individuals, we managers can't do it all. But, as a motivated team we can.