Physical violence and verbal abuse against nurses working with risk stratification: characteristics, related factors, and consequences.

OBJECTIVE: to analyze the characteristics, related factors, and consequences of physical violence and verbal abuse against nurses working with risk stratification. METHODS: a cross-sectional, descriptive and quantitative study carried out with 80 nurses who work with risk stratification in emergency services. Data were collected using an adapted instrument and analyzed using (uni)bivariate inferential statistics. RESULTS: companions were the main perpetrators of verbal abuse (86.1%); and patients inflicted physical violence (100%). Professionals with up to five years of experience are 74% less likely to suffer physical violence (p=0.029). Women suffer 5.83 times more verbal abuse than men (p=0.026). Sadness (15.8%) and fear of the aggressor (15.3%) were the main consequences of verbal abuse; and fear of the aggressor (22.2%) and stress (22.2%) were results of physical violence. CONCLUSION: violence is influenced by institutional, professional and client aspects. Therefore, coping with it requires multidimensional strategies.

Physical violence and verbal abuse against nurses working with risk stratification: characteristics, related factors, and consequences / Violencia física y verbal contra enfermeras de clasificación de riesgo: características, factores relacionados y consecuencias / Violência física e verbal contra enfermeiros da classificação de risco: características, fatores relacionados e consequências

ABSTRACT Objective: to analyze the characteristics, related factors, and consequences of physical violence and verbal abuse against nurses working with risk stratification. Methods: a cross-sectional, descriptive and quantitative study carried out with 80 nurses who work with risk stratification in emergency services. Data were collected using an adapted instrument and analyzed using (uni)bivariate inferential statistics. Results: companions were the main perpetrators of verbal abuse (86.1%); and patients inflicted physical violence (100%). Professionals with up to five years of experience are 74% less likely to suffer physical violence (p=0.029). Women suffer 5.83 times more verbal abuse than men (p=0.026). Sadness (15.8%) and fear of the aggressor (15.3%) were the main consequences of verbal abuse; and fear of the aggressor (22.2%) and stress (22.2%) were results of physical violence. Conclusion: violence is influenced by institutional, professional and client aspects. Therefore, coping with it requires multidimensional strategies.

RESUMEN Objetivo: analizar las características, los factores relacionados y las consecuencias de la violencia física y verbal contra las enfermeras que trabajan en la clasificación de riesgos. Métodos: estudio descriptivo, transversal, con enfoque cuantitativo, realizado con 80 enfermeras que trabajan en la clasificación de riesgos en los servicios de urgencias. Los datos fueron recolectados usando un instrumento adaptado, y analizados usando estadísticas (uni)bivariadas inferenciales. Resultados: los compañeros fueron los principales autores de la violencia verbal (86,1%) y los pacientes, físicos (100%). Los profesionales con hasta cinco años de experiencia tienen un 74% menos de probabilidades de sufrir violencia física (p=0.029). Las mujeres sufren 5.83 veces más violencia verbal que los hombres (p=0.026). La tristeza (15.8%) y el miedo al agresor (15.3%) fueron las principales consecuencias de la violencia verbal; el miedo al agresor (22.2%) y el estrés (22.2%) fueron los resultados de la violencia física. Conclusión: la violencia está influenciada por aspectos institucionales, profesionales y del cliente. Por lo tanto, enfrentarlo requiere estrategias multidimensionales.

RESUMO Objetivo: analisar as características, os fatores relacionados e as consequências da violência física e verbal contra enfermeiros que atuam na classificação de risco. Métodos: estudo transversal, descritivo, com abordagem quantitativa, realizado com 80 enfermeiros que atuam na classificação de risco em serviços de emergência. Os dados foram coletados por meio de instrumento adaptado, e analisados por estatística inferencial (uni)bivariada. Resultados: os acompanhantes foram os principais perpetradores de violência verbal (86,1%), e os pacientes, de física (100%). Profissionais com até cinco anos de atuação têm 74% menos chances de sofrer violência física (p=0,029). Mulheres sofrerem 5,83 vezes mais violência verbal do que homens (p=0,026). Tristeza (15,8%) e medo do agressor (15,3%) foram as principais consequências da violência verbal; medo do agressor (22,2%) e estresse (22,2%) foram resultado da violência física. Conclusão: a violência sofre influência de aspectos institucionais, profissionais e da clientela. Portanto, seu enfrentamento requer estratégias multidimensionais.