[Empowerment evaluation: theoretical and methodological considerations applied to the health area]. / Avaliação de empoderamento: considerações teórico-metodológicas aplicadas ao campo da saúde.

The objective of this article is to discuss the empowerment evaluation as a theoretical and methodological framework and its applications to the health area. This is a theoretical article that presents the conceptual and methodological aspects and the principles of the empowerment evaluation. This evaluation is regarded as an approach that allows the participation of interest groups in the process, in order to improve the qualification and transformation of the knowledge and practices of the context evaluated. In the health area, the possible articulations between this framework and the complexity of the practices are discussed, aiming to increase the sense of belonging and responsibility of the participants in the evaluation process. Empowerment evaluation is a viable and powerful theoretical and methodological alternative in the health area, which, in addition to producing knowledge applied to the reality of interest groups, also provides a better understanding of work processes and institutional arrangements in the field of health management and health care.

O objetivo do artigo é discutir a avaliação de empoderamento como referencial teórico-metodológico e suas aplicações ao campo da saúde. Trata-se de um artigo teórico que se propõe a apresentar as raízes conceituais, metodológicas e princípios da avaliação de empoderamento. Considera-se essa avaliação como uma perspectiva que enseja a participação dos grupos de interesse no processo, de modo a auxiliar na qualificação e transformação dos saberes e das práticas do contexto avaliado. No campo da saúde, discutem-se as articulações possíveis entre o referencial e a complexidade das práticas, visando a aumentar a sensação de pertencimento e responsabilidade dos participantes pelo processo avaliativo. A avaliação de empoderamento é uma alternativa teórica e metodológica viável e potente no campo da saúde, que, além de produzir conhecimento aplicado à realidade dos grupos de interesse, também proporciona maior compreensão sobre os processos de trabalho e os diversos arranjos institucionais no campo da gestão e do cuidado em saúde.

El objetivo del artículo es discutir la evaluación de empoderamiento como marco de referencia teórico metodológico y sus aplicaciones al campo de la salud. Se trata de un artículo teórico que se propone a presentar las raíces conceptuales, metodológicas y principios de la evaluación de empoderamiento. Se considera dicha evaluación como una perspectiva que anhela la participación de los grupos de interés en el proceso, de modo auxiliar en la cualificación y transformación de los saberes y las prácticas del contexto valorado. En el campo de la salud, se discuten las articulaciones posibles entre el marco de referencia y la complejidad de las prácticas, con vistas a incrementar la sensación de pertenencia y responsabilidad de los participantes por el proceso evaluativo. La evaluación de empoderamiento es una alternativa teórica y metodológica factible y potente en el campo sanitario, la que, más allá de producir conocimiento aplicado a la realidad de los grupos de interés, también proporciona mayor comprensión acerca de los procesos laborales y los distintos arreglos institucionales en el campo de la gestión y el cuidado sanitarios.

Incidence of falls and preventive actions in a University Hospital. / Incidência de quedas e ações preventivas em um Hospital Universitário.

Objective Describing the incidence of falls and its relation with preventive actions developed in a Brazilian university hospital. Method A retrospective longitudinal study. Hospitalized adult patients in the clinical, surgical, psychiatric and emergency units who suffered a fall in the institution, and who had the event notified in the period from January 2011 to December 2015 were included in the study. The data were collected from the institution's management information system and analyzed in the SPSS statistical program. Results There were 2,296 falls, with a mean incidence of 1.70 falls/1,000 patients per day. An increase in the incidence of falls was observed in the period from 2011 (1.61) to 2012 (2.03). In the following years, the incidence of falls decreased from 1.83 falls/1,000 patients per day in 2013 to 1.42 falls/1,000 patients per day in 2015. The incidence of falls accompanied an implementation of preventive actions, suggesting the impact of such interventions in reducing the event occurrence. Conclusion The findings demonstrate the importance of implementing preventive interventions in reducing the incidence of falls in hospitalized patients.

Mental health care network: the views of coordinators of the Family Health Strategy (FHS). / Rede de cuidado em saúde mental: visão dos coordenadores da estratégia saúde da família.

OBJECTIVE: This study aimed to analyze the opinions of the coordinators of the Family Health Strategy (FHS) on the mental health care network in the city of Pelotas/RS. METHOD: Descriptive and exploratory study with a qualitative approach, carried out with six FHS coordinators, in 2012. Semi-structured interview was used in data collection, and the results were evaluated using the thematic analysis. RESULTS: The network designed by the coordinators consists of few formal services and is focused on the Psychosocial Care Centers (CAPS). The informal network has a greater number of care units. Exchange of information related to joint responsibilities in the care is scarce, with lack of dialogue. CONCLUSION: The coordinators have scarce knowledge on the formal care network and on care focused on the ESF and CAPS. They also recognize the importance public policies that value and expand the informal care spaces in the territory.

Object and technologies in the working process of an itinerant team in mental health. / Objeto e tecnologias do processo de trabalho de uma equipe itinerante em saúde mental.

Objective To analyze the work object and the technologies in the working process of a Mental Health Itinerant Team in the attention to drug users. Methods Qualitative case study, carried out in a municipality in the South of Brazil. The theoretical framework was the Healthcare Labor Process. The data was collected through participant observation and semi-structured interviews with the professionals of an itinerant team in the year of 2015. For data analysis we used the Thematic Content Analysis. Results In the first empirical category - work object - the user is considered as a focus, bringing new challenges in the team's relationship with the network. In the second category - technologies of the work process - potentialities and contradictions of the team work tools are highlighted. Conclusions As an innovation in the mental health context, the itinerant team brings real possibilities to reinvent the care for the drug user as well as new institutional challenges.

Analysis of access to the psychosocial care network for users of alcohol and other drugs in rural areas.

OBJECTIVES: To analyze the access to the Psychosocial Care Network for rural residents with problems related to alcohol abuse and other drugs. METHODS: Qualitative research, based on the Empowerment Evaluation framework. Data collection took place from March to December 2017 and was carried out through triangulation of qualitative methods with 42 Psychosocial Care Network workers in a municipality in Rio Grande do Sul, Brazil. Data analysis was performed by thematic analysis. RESULTS: The challenges of access are identified due to cultural issues and the lack of resources to structure the network in its connection with rural territories. Support strategies for access include articulation with other services through matrix support. CONCLUSIONS: The access to the network is precarious for prevention and continuity of care. It is suggested a greater articulation of the network with the rural teams and an investment in the structure of the network.

Relationships of adolescents with suicidal behavior with social support networks.

OBJECTIVE: To identify the relationships of adolescents with suicidal behavior established with social support networks. METHOD: Qualitative study addressing ten adolescents with suicidal behavior cared for by a psychosocial care center attending children and adolescents located in southern Brazil. Semi-structured interviews were held in July 2020 via WhatsApp during the COVID-19 pandemic, and data were analyzed according to Minayo's thematic analysis. RESULTS: Two categories emerged: Dynamics of the relationships established in the family support network and Relationships established with the remaining social support network members, which revealed a weak social support network established with friends and at the school context. FINAL CONSIDERATIONS: This study enabled identifying how relationships are established in the social support networks and how these reflected on the adolescents' development.

[Qualitative evaluation of the work process in a psychosocial care center in Brazil]. / Avaliação qualitativa do processo de trabalho em um centro de atenção psicossocial no Brasil.

OBJECTIVE: This study's objective was to evaluate the work process in a psychosocial treatment center. We endeavored to identify areas of difficulty, gaps, deficiencies, potentialities, and experiences shared by the people involved in the service's day-to-day routine (users, family members, and health staff). METHODS: Qualitative evaluation study that used fourth-generation evaluation as the theoretical-methodological framework. RESULTS: We observed some basic characteristics that reveal the organization of the mental health work process from the perspective of the interest groups studied. The use of inclusive care technologies stands out, along with interdisciplinary team-based care management mechanisms centered on the user. CONCLUSIONS: The results contribute to a rereading of the consolidation of psychiatric reform in the brazilian context, raising questions about practice, knowledge, objectives, philosophies, and the goal of health work.

Assessment of stigma and prejudice in the organization of care networks for drug users.

OBJECTIVE: To assess stigma and prejudice in the organization of the Psychosocial Care Network for drug users. METHODS: this is a qualitative study, developed through Empowerment Assessment. The survey was conducted in a municipality in Rio Grande do Sul, with 42 network workers. For data collection, participant observation, semi-structured interviews and open forum were used. For data analysis, thematic analysis was used. RESULTS: the network's mission involved a proposal for care without prejudice and judgments for drug users. It was identified that the composition of the network with training in multidisciplinary residency and psychiatry facilitates achieving the mission, and among the difficulties, the challenges to overcome prejudice were analyzed. Strategies for continuing education, seminars, and user empowerment in the community are suggested. FINAL CONSIDERATIONS: stigma and prejudice need to be problematized in the networks for the organization of more inclusive and rehabilitating psychosocial care.

Reasons assigned to suicide attempts: adolescents' perceptions.

OBJECTIVE: identify the reasons for attempting suicide from the perspective of adolescents. METHODS: qualitative study conducted with ten adolescents who attempted suicide and were attending a Centro de Atenção Psicossocial Infanto-Juvenil located in a city in the south of Brazil. Semi-structured interviews were held in July 2020 using WhatsApp. Data were analyzed according to Minayo's Content Thematic Analysis. RESULTS: the adolescents' reports listed the reasons that triggered suicide attempts, such as changes in the adolescents' life cycle and violence, which led them to attempt suicide to solve problems. FINAL CONSIDERATIONS: Data analysis revealed the reasons that triggered suicide attempts from the adolescents' perspective and difficulties to cope with problems, probably explained by their lack of experience in dealing with frustrations and disappointments.

Mental health assistance in Primary Care: the perspective of professionals from the Family Health Strategy.

OBJECTIVE: To learn about the perceptions of the professionals who work in Primary Health Care about mental health care. METHODS: Descriptive and qualitative study, carried out with 29 health workers through open and individual interviews. The IRaMuTeQ® software was used to organize the data which, then, was submitted to a content analysis process in the thematic modality. RESULTS: Three classes emerged from the content analysis: "Perceptions about the mental health care provided in the city", "The biomedical paradigm in mental healthcare", and "Elements for the construction of a new way for professionals to act in mental health". FINAL CONSIDERATIONS: It was found that, despite the good infrastructure of the services and the elements pointed at by the professionals to create a new way to act, they do not do so, and the responsibility falls, mostly, on the psychologist to carry out these activities.

Nursing practices in a psychological care center.

OBJECTIVE: To analyze the practices developed by nursing professionals in a Psychosocial Care Center (CAPS). METHOD: A qualitative and evaluative research based on the Fourth Generation Assessment and conducted in a CAPS II of Santa Catarina State in 2014. For data collection, semi-structured interviews, field observation, and data recycling group were used with workers. Constant Comparative Method was used for data analysis. RESULTS: Practices aimed at the subject and their clinical, social, prevention, treatment and articulation with the health network were identified. Medication care is a specificity of nursing that aims to promote autonomy and social reintegration. There is a need for greater articulation between the nursing and pharmacy staff, as well as creating spaces for users to talk about medication. CONCLUSION: Nursing practices are focused on biopsychosocial care, aiming to deconstruct care models focused on the disease and symptoms.

Spiritual care performed in a drug user clinic.

OBJECTIVE: To know the spiritual care practices of health workers in the context of an inpatient unit for the treatment of addictive disorders, aiming to incorporate an expanded care practice. METHOD: Qualitative study considering the Convergent Care Research theoretical framework. The data collection occurred using semi-structured interviews, with three rounds of conversations and informal chats with 14 health professionals, from July to November 2017. The analysis followed the steps of apprehension, synthesis, theorization and transference. RESULTS: Four categories emerged: respect for user ethical values; addressing the beliefs and values of professionals; the health professional-user relationship; and collective spiritual care. The main actions highlighted were individual (relaxation and prayer) and collective (meditation, spirituality and the 12 steps). CONCLUSION: The rounds of conversations carried out in this research allowed workers to talk about spiritual care in addiction, to better understand its relevance to meet the needs of the patient.

Assessment of components of crack users' attention network.

OBJECTIVE: Assess components of the Psychosocial Attention Network (RAPS) in crack user care in a Rio Grande do Sul municipality. METHOD: Qualitative study based on Fourth Generation Evaluation. Data collection occurred in 2014, through participating observation and interviews based on the Hermeneutic-Dialectic Circle. Ten uses, eleven family members, seven managers and eight workers at a Psychosocial Attention Center participated. The Constant Comparative Method was used for data analysis. RESULTS: Difficulties were observed in the network articulation with the general hospital, due to prejudice and the lack of structure of the team. SAMU's (Mobile Emergency Care Service) dependence on the Military Brigade for the service indicates a frailty of the network. The need to re-think the way therapeutic farms operate in the network is a consensus. CONCLUSION: RAPS is being implemented and its concretization depends on the involvement of professionals, managers and social control of users and family members.

Matrix support in mental health in primary care: the vision of supporters and nurses.

OBJECTIVE: To understand the view of supporters and nurses on matrix support mental health actions in Primary Health Care. METHOD: A qualitative and phenomenological study, with Alfred Schutz's framework of phenomenological sociology. The study was conducted with five supporters and 22 nurses from Basic Health Care Units in the city of Porto Alegre. The participants' intentions and expectations, captured through a phenomenological interview, made up the corpus of analysis. RESULTS: The supporters have the intention, given the actions of the matrix support, to improve mental health care for the user. On the other hand, the nurses expect support to the health units, which reveals nonconformities in the mental health practices instituted in the basic network. FINAL CONSIDERATIONS: Knowing the motivations of supporters and nurses can be a powerful strategy for consolidating public policies with a view to the psychosocial way in the territory.

Psychiatric hospitalization of alcoholists from rural areas in a general hospital: expectations of families.

OBJECTIVE: to know the expectations of family members of alcoholics living in rural areas under treatment in a Psychiatric Hospitalization Unit. METHOD: qualitative research, through interviews with 15 relatives of alcoholics living in rural areas and hospitalized in a Psychiatric Unit. Information was interpreted in the light of Phenomenological Sociology. RESULTS: two concrete categories emerged: Expectations that the family member quits using alcohol and Projects of family members for the alcoholic after discharge. Relatives expected the alcoholic to maintain abstinence and planned post-discharge care, which involved everything from welcoming them to projects with a prospect of control or even fear of not being able to care for the alcoholic. FINAL CONSIDERATIONS: most participants have positive expectations regarding psychiatric hospitalization, but some relatives are not confident about caring for the alcoholic and mentioned alternatives such as hiring a caregiver or nursing homes.

O fenômeno crise no cuidado às pessoas em uso de drogas: um estudo fenomenológico / The crisis phenomenon in the care of people who use drugs: a phenomenological study / El fenómeno de la crisis en la atención a las personas que consumen drogas: un estudio fenomenológico

RESUMO: Objetivo: compreender o significado do fenômeno crise, as motivações e as expectativas dos trabalhadores no atendimento à pessoa em crise em um Centro de Atenção Psicossocial Álcool e Drogas (CAPSad). Método: pesquisa qualitativa, sob o referencial da fenomenologia social de Alfred Schutz, realizado com 14 trabalhadores no período de janeiro e fevereiro de 2022 no município de Porto Alegre, RS-BR. As entrevistas foram submetidas à análise fenomenológica. Resultados: a crise é relatada como um momento de sofrimento, com um potencial de transformação, que abrange aspectos subjetivos, sociais e familiares. O cuidado eficaz da pessoa em crise envolve o manejo verbal, o vínculo e o trabalho em equipe. As expectativas após o atendimento de uma pessoa em crise visam o bem-estar, a redução do sofrimento e a proteção do usuário. Conclusão: mostra-se essencial a ruptura do modelo biologicista na abordagem ao usuário com superação de estigmas e fortalecimento do cuidado integral.

ABSTRACT Objective: To understand the meaning of the crisis phenomenon and the motivations and expectations of workers in the care of people in crisis in a Psychosocial Care Center for Alcohol and Drugs (CAPSad). Method: qualitative research, based on Alfred Schutz's social phenomenology, was carried out with 14 workers in January and February 2022 in the municipality of Porto Alegre, RS, Brazil. The interviews were subjected to phenomenological analysis. Results: the crisis is reported as a time of suffering, with a potential for transformation, covering subjective, social, and family aspects. Effective crisis care involves verbal management, bonding, and teamwork. The expectations following the care of a person in crisis are aimed at the well-being, reduction of suffering, and protection of the user. Conclusion: It is essential to break away from the biological model in the approach to users, overcoming stigmas and strengthening comprehensive care.

RESUMEN: Objetivo: Comprender el significado del fenómeno de la crisis, las motivaciones y expectativas de los trabajadores en la atención a personas en crisis en un Centro de Atención Psicosocial de Alcohol y Drogas (CAPSad). Método: investigación cualitativa, basada en la fenomenología social de Alfred Schutz, realizada con 14 trabajadores en enero y febrero de 2022 en el municipio de Porto Alegre, RS-BR. Las entrevistas se sometieron a un análisis fenomenológico. Resultados: la crisis se describe como un momento de sufrimiento, con un potencial de transformación, que abarca aspectos subjetivos, sociales y familiares. Una atención eficaz en caso de crisis implica la gestión verbal, la vinculación y el trabajo en equipo. Las expectativas tras la atención a una persona en crisis tienen como objetivo el bienestar, la reducción del sufrimiento y la protección del usuario. Conclusión: es imprescindible romper con el modelo biologicista en el abordaje de los usuarios, superando estigmas y reforzando la atención integral.

Cuidado aos usuários de drogas em uma estratégia de saúde da família: potencialidades e desafios / Care for drug users in a family health strategy: potentials and challenges / Atención a consumidores de drogas en una estrategia de salud familiar: potencialidades y retos

RESUMO Objetivo: Avaliar as potencialidades e desafios existentes no cuidado a usuários de substâncias psicoativas em uma Estratégia de Saúde da Família através da percepção dos profissionais. Método: Estudo de caso qualitativo, realizado por meio da Avaliação de Quarta Geração, desenvolvido em 2023, numa Estratégia de Saúde da Família de um município do Rio Grande do Sul, Brasil, com 19 profissionais. Foram utilizadas técnicas de etnografia prévia, entrevistas com aplicação do círculo hermenêutico-dialético, para análise dos dados utilizou-se o método comparativo constante. Resultados: ão potencialidades o comprometimento da equipe e matriciamento. Os desafios são as dificuldades dos vínculos com os usuários, os medos, os estigmas, os despreparos da equipe, a falta de estrutura física e profissionais. Conclusão: Este estudo contribuiu para o desvelamento dos desafios encontrados no cuidado à usuários de drogas e pretende fomentar um atendimento voltado para o acolhimento e integralidade do sujeito.

ABSTRACT Objective: To assess the potential and challenges in caring for users of psychoactive substances in a Family Health Strategy through the perception of professionals. Method: A qualitative case study was carried out using the Fourth Generation Evaluation, developed in 2023, in a Family Health Strategy in a municipality in Rio Grande do Sul, Brazil, with 19 professionals. Previous ethnographic techniques were used, interviews were conducted using the hermeneutic-dialectic circle, and the constant comparative method was used to analyze the data. Results: Team commitment and matrix support are potentialities. The challenges are difficulties establishing bonds with users, fears, and stigmas, the team's lack of preparation, and the lack of physical structure and professionals. Conclusion: This study has helped to uncover the challenges encountered in caring for drug users and aims to promote care that embraces and integrates the individual.

RESUMEN Objetivo: Evaluar las potencialidades y desafíos en la atención a usuarios de sustancias psicoactivas en una Estrategia de Salud Familiar a través de la percepción de los profesionales. Método: Estudio de caso cualitativo, realizado utilizando la Evaluación de Cuarta Generación, desarrollada en 2023, en una Estrategia de Salud Familiar en un municipio de Rio Grande do Sul, Brasil, con 19 profesionales. Se utilizaron técnicas etnográficas previas, así como entrevistas con la aplicación del círculo hermenéutico-dialéctico, y se empleó el método comparativo constante para analizar los datos. Resultados: El compromiso del equipo y el apoyo de la matriz son potencialidades. Los retos son las dificultades para establecer vínculos con los usuarios, los miedos, los estigmas, la falta de preparación por parte del equipo, la falta de estructura física y de profesionales. Conclusión: Este estudio ha contribuido a desvelar los retos a los que se enfrenta la atención a los consumidores de drogas y pretende promover una atención orientada a acoger e integrar al individuo.

Avaliação do estigma no acesso ao centro de atenção psicossocial / Evaluation of stigma in access to the psychosocial care center / Evaluación del estigma en el acceso al centro de atención psicosocial

Objetivo: avaliar as relações do estigma com o acesso ao Centro de Atenção Psicossocial. Método: estudo de avaliação qualitativa, tipo estudo de caso, guiado pela Avaliação de Quarta Geração. Participaram da pesquisa dez usuários, dez familiares e nove trabalhadores, para coleta de dados utilizou-se a entrevista semiestruturada, análise documental e registros em diários de campo, realizados em 2019. Para a análise dos dados utilizou-se o Método Comparativo Constante. Resultados: a vivência do estigma por pessoas em sofrimento psíquico dificulta as suas relações em sociedade e o acesso aos cuidados no Centro de Atenção Psicossocial e em outros serviços da rede. Com o uso de uma avaliação inovadora os participantes problematizaram a questão do estigma e trouxeram contribuições para o enfrentamento. Conclusão: é preciso combater o estigma em saúde mental e tornar as relações humanas mais empáticas e respeitosas, garantindo melhores distribuições de renda, acesso a saúde e educação de qualidade.

Objective: to evaluate the relationship between stigma and access to the Psychosocial Care Center. Method: qualitative evaluation study, case study type, guided by the Fourth Generation Evaluation. Ten users, ten family and nine workers participated in the research. Semi-structured interviews, document analysis and records in field diaries, carried out in 2019, were used for data collection. For data analysis, the Constant Comparative Method was used. Results: the experience of stigma by people in psychological distress hinders their relationships in society and access to care at the Psychosocial Care Center and other network services. With the use of an innovative evaluation, the participants problematized the issue of stigma and brought contributions to the confrontation. Conclusion: it is necessary to combat stigma in mental health and make human relationships more empathetic and respectful, ensuring better income distribution, access to quality health and education.

Objetivos:evaluar la relación entre el estigma y el acceso al Centro de Atención Psicosocial. Método: estudio de evaluación cualitativa, tipo estudio de caso, guiado por la Evaluación de Cuarta Generación. En la investigación participaron diez usuarios, diez familiares y nueve trabajadores, para la recolección de datos se utilizaron entrevistas semiestructuradas, análisis de documentos y registros en diarios de campo, realizados en 2019. Para el análisis de datos se utilizó el Método Comparativo Constante. Resultados: la vivencia del estigma por parte de las personas en sufrimiento psíquico dificulta sus relaciones en la sociedad y el acceso a la atención en el Centro de Atención Psicosocial y otros servicios de la red. Con el uso de una evaluación innovadora, los participantes problematizaron el tema del estigma y trajeron contribuciones para la confrontación. Conclusión: es necesario combatir el estigma en salud mental y hacer más empáticas y respetuosas las relaciones humanas, asegurando una mejor distribución del ingreso, acceso a salud y educación de calidad.

Portraits on the crack user built by the media.

OBJECTIVE: evaluate how the crack user is portrayed by the media. METHOD: qualitative study, using fourth generation evaluation. The data were collected in interviews and field observations in a mental health network service of the Porto Alegre-RS metropolitan area. The participants were 10 users, 11 family members, 08 health service professionals and 07 managers. RESULTS: the findings revealed that media relates the crack user profile to violence, crime and disease, which does not correspond to the reality experienced in the health service. This image disregards the different ways of using the drug and the different productions of life of these individuals, increasing social exclusion and stigma. FINAL CONSIDERATIONS: The challenge is to build shared, integrated, clear and honest information.

Avaliação do acesso e acolhimento no Centro de Atenção Psicossocial / Evaluation of access and welcoming at the center of psychosocial attention / Evaluación del acceso y acogida en el centro de atención psicosocial

Objetivo: compreender as percepções dos acompanhantes que aguardam notícias de seus entes queridos que estão em cirurgia, sobre a utilização da música como estratégia para promover saúde no hospital. Método: estudo descritivo, exploratório, qualitativo, fundamentado nos pressupostos teóricos da Promoção da Saúde, com a participação de 15 acompanhantes que aguardavam notícias de seus entes queridos em uma sala de espera no ambiente hospital. Realizaram-se entrevistas semiestruturadas e os dados foram organizados e analisados conforme análise de conteúdo. Resultados: os participantes destacaram algumas possibilidades para promover saúde na sala de espera de cirurgia do hospital, como a música, a qual proporciona distração da realidade preocupante, felicidade, vida, alegria, esperança, sensações boas, ânimo e tranquilidade. Considerações finais: a música destaca-se como tecnologia para promover saúde, despertando sentimentos positivos durante as intervenções musicais no hospital. Portanto, faz-se necessário ampliar a discussão e utilização da música como estratégia para promover saúde no âmbito hospitalar

Objective: to evaluate the user's access from the reception process in a Psychosocial Care Center. Method: qualitative case study, based on the Fourth Generation Assessment. Data collection took place in 2019, through methods of document analysis, participant observation and interviews based on the Hermeneutic-Dialectical Circle. Ten users, ten family members and nine service professionals participated in the research. For data analysis, the Constant Comparative Method was used. Results: the service provides resolute and fast reception, which can reduce psychiatric hospitalizations. It identified the need to break out of outpatient actions in the service, review the user embracement and access process at CAPS and the implementation of permanent education spaces. Conclusion: the contributions of this research can support workers and managers to reduce barriers to access and to effect care in specialized and strategic services such as CAPS

Objetivo: evaluar el acceso del usuario desde el proceso de acogida en un Centro de Atención Psicosocial. Método: estudio de caso cualitativo, basado en la Evaluación de Cuarta Generación. La recolección de datos ocurrió en 2019, a través de métodos de análisis de documentos, observación participante y entrevistas basadas en el Círculo Hermenéutico-Dialéctico. Participaron de la investigación diez usuarios, diez familiares y nueve profesionales del servicio. Para el análisis de los datos se utilizó el Método Comparativo Constante. Resultados: el servicio proporciona una recepción resolutiva y rápida, lo que puede reducir las hospitalizaciones psiquiátricas. Identificó la necesidad de romper con las acciones ambulatorias en el servicio, revisar el proceso de acogida y acceso de los usuarios en los CAPS y la implementación de espacios de educación permanente. Conclusión: los aportes de esta investigación pueden apoyar a los trabajadores y gestores a reducir las barreras de acceso y efectuar la atención en servicios especializados y estratégicos como los CAPS