RESUMO
The following paper aims to identify the perception of nurses regarding humanization in nursing assistance in a municipality, pointing out difficulties for users and nurses while rendering these services. This is an exploratory-descriptive study, with a qualitative approach involving thirty-seven nurses who answered an open survey The content of the surveys was analyzed through theme analysis. Categories led nurses to a more accurate perception of assistance humanization, like, for example, how to look after others as one would like to be taken care of and also how to have a whole view of the users. Regarding difficulties, the study displayed shortcomings in humanized service (lack of time; inappropriate facilities; and lack of material and human resources). Concerning humanization in health care provided by nurses, the necessity for a better support by the administrator and the promotion of workers' health have been highlighted. The nurses recommend the use of services taking into account the qualification and commitment of the worker with the user