Gender and Age Differences in Patients' Satisfaction with Dental Care in the Slovak Republic: A Cross-sectional Questionnaire Study
Samohyl, Martin; Nadazdyova, Anna; Hirjak, Martin; Argalasova, Lubica; Hirosova, Katarina; Jurkovicova, Jana.
Pesqui. bras. odontopediatria clín. integr
; 18(1): 3852, 15/01/2018. tab
Artigo
em Inglês
| LILACS, BBO - odontologia (Brasil) | ID: biblio-967101
Objective:
To analyze the level of quality of healthcare satisfaction/dissatisfaction according to gender and age in terms of time spent with the doctor, communication, general satisfaction, interpersonal and financial aspects, technical quality and access/availability/convenience. Material andMethods:
The standardized "Patient Satisfaction Questionnaire" (n=445) was collected in dental clinics in the Slovak Republic in the period of 2014-2015. The study sample was divided into subgroups according to gender (males n=236; females n=209) and age (<35 years n= 243; ≥36 years n=202). A scale from 1 (maximum dissatisfaction with quality of healthcare) to 5 (maximum satisfaction with quality of healthcare) was evaluated.Results:
The highest significant satisfaction level of quality of healthcare (expressed as a mean score) were found in females in the subscale time spent with doctor (<35 y.) (2.90±0.69; p<0.042); the lowest satisfaction level was found in females (<35 y.) in the subscale general satisfaction (2.53±0.36; p=n.s.). Females (≥36y.) were significantly more satisfied with health care quality in the subscale communication than males (2.72±0.34 and 2.62±0.3, respectively; p=0.046). Males (<35 y.) were significantly less satisfied in the subscale technical quality compared to females (2.54±0.27 and 2.65±0.26, respectively; p=0.002).Conclusion:
For the future, it is necessary to specify the next reasons for patients' satisfaction/dissatisfaction with dental care.
Biblioteca responsável:
BR1822.9
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