Judging the emotional states of customer service staff in the workplace: A multimodal dataset analysis.

Liu, Ping; Zhang, Yi; Xiong, Ziyue; Wang, Yijie; Qing, Linbo

Liu, Ping; Zhang, Yi; Xiong, Ziyue; Wang, Yijie; Qing, Linbo.

Afiliação

Liu P; School of Business, Sichuan University, Chengdu, China.
Zhang Y; School of Business, Sichuan University, Chengdu, China.
Xiong Z; School of Business, Sichuan University, Chengdu, China.
Wang Y; School of Business and Tourism Management, Yunnan University, Kunming, China.
Qing L; School of Electronic and Information Engineering, Sichuan University, Chengdu, China.

Front Psychol ; 13: 1001885, 2022.

Article em En | MEDLINE | ID: mdl-36438381

Palavras-chave

customer service staff; emotion recognition; multimodal dataset; picture-type scale; workplace emotions

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Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Tipo de estudo: Guideline Idioma: En Ano de publicação: 2022 Tipo de documento: Article

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Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Tipo de estudo: Guideline Idioma: En Ano de publicação: 2022 Tipo de documento: Article