RESUMO
BACKGROUND: Crowding is now a familiar challenge in the Emergency Department that can lead to significant adverse outcomes, including reduced quality of care and increased length of stay. OBJECTIVE: Reduce cardiac patient length of stay from 72 h to 48 h in the Tikur Anbessa Specialized Hospital Adult Emergency department from August 16, 2021, to January 29, 2022, in Addis Ababa, Ethiopia. METHODS: Process mapping was done by members of the team working in the emergency department on patient treatment and divided into three categories. Problems were then identified in each category that contributed to prolonged stay length. The run chart was then used to display the data for analysis, and nonrandom variation was looked for using the four-run chart rules. RESULTS: Improved patient throughput in the Emergency Department (ED) was achieved, reducing the average length of stay from 78 h to 25 h by implementing the following change strategies: Streamlining morning discharge times by adjusting from the baseline of 9:10 AM to 9:00 AM; Enhancing patient handover processes to ensure 100% of patients are included on the handover form during transition hours; and Consistently assigning residents to the waiting area, resulting in a 100% presence rate. These changes effectively decreased the prolonged patient length of stay in the ED. CONCLUSION: Poor management support and staff integration were identified as the leading cause of prolonged patient stay. In conclusion, a bundle of interventions is necessary to reduce the prolonged patient length of stay.