The MSH Effective and Efficient Utilization Committee: An Approach to Improving Care Quality, Value and Patient Experience.

ABSTRACT

Hospitals are faced with reduced funding but must deliver high-quality care, and increase service capacity (MOHLTC 2013). In response, Mount Sinai Hospital (MSH) has established an organizational approach that engages clinicians and front-line caregivers. MSH's Effective and Efficient Utilization Committee (EEUC) focuses on cross-departmental collaboration to maximize resources, accessibility and quality, while minimizing cost. The challenges were tackled by team coordination guided by senior administration and project management review of evidence-based data supported by health analytics. Over a three-year period, the EEUC has helped reduce wait times, increase service accessibility, provide cost savings and enhance patient experience in several areas.