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Caregiver and Clinician Experience With Virtual Services for Children and Youth With Complex Needs During COVID-19.
Theall, Laura; Arbeau, Kim; Ninan, Ajit; Willoughby, Keith; Ponti, Michelle; Arnold, Laurie; Dourova, Nevena; Currie, Melissa.
  • Theall L; Laura Theall, Research Coordinator, Child and Parent Resource Institute, London, Ontario, Canada.. Electronic address: laura.theall-honey@ontario.ca.
  • Arbeau K; Kim Arbeau, Research Coordinator, Child and Parent Resource Institute, London, Ontario, Canada.
  • Ninan A; Ajit Ninan, Medical Director, Child and Parent Resource Institute, and Adjunct Professor, Western University, London, Ontario, Canada.
  • Willoughby K; Keith Willoughby, Research Coordinator, Child and Parent Resource Institute, London, Ontario, Canada.
  • Ponti M; Michelle Ponti, Pediatrician, Child and Parent Resource Institute, and Adjunct Professor, Western University, London, Ontario, Canada.
  • Arnold L; Laurie Arnold, Social Worker, Child and Parent Resource Institute, and Adjunct Professor, Western University, London, Ontario, Canada.
  • Dourova N; Nevena Dourova, Psychiatrist, Child and Parent Resource Institute, and Adjunct Professor, Western University, London, Ontario, Canada.
  • Currie M; Melissa Currie, Program Manager, Child and Parent Resource Institute, London, Ontario, Canada.
J Pediatr Health Care ; 37(2): 167-172, 2023.
Article en En | MEDLINE | ID: mdl-36307282
ABSTRACT

INTRODUCTION:

During the COVID-19 pandemic, support services for children and youth quickly shifted to virtual means. To continue delivering essential, trauma-informed, specialized services, the center transitioned to providing most services by phone/video conference.

METHOD:

A quality improvement project using survey methods was conducted to determine if virtual delivery was timely and satisfactory for inpatient and outpatient care.

RESULTS:

Findings indicated services were timely. Caregivers appreciated the support, felt a personal connection with staff, and confirmed services met their goals and expectations. However, challenges faced by staff included engaging the child/youth by phone/video, loss of collaboration with colleagues, and concerns about fulfilling their role through virtual means.

DISCUSSION:

Understanding stakeholder experiences illuminated the path of quality improvement during this major shift in service delivery. Benefits were shown for a blended model of in-person and virtual services on the basis of clinical judgment and the unique needs of clients and families in considering future service model options.
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Texto completo: 1 Banco de datos: MEDLINE Asunto principal: Cuidadores / COVID-19 Tipo de estudio: Prognostic_studies Límite: Adolescent / Child / Humans Idioma: En Año: 2023 Tipo del documento: Article
Texto completo
Imprimir
XML
PubMed Links
Search on Google

Texto completo: 1 Banco de datos: MEDLINE Asunto principal: Cuidadores / COVID-19 Tipo de estudio: Prognostic_studies Límite: Adolescent / Child / Humans Idioma: En Año: 2023 Tipo del documento: Article