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Digital health technology utilization is associated with enhanced patient perspectives of care.
Shah, Harshal A; O'Donnell, Devon B; Galvez, Rosivel; Reed, Max E; Ghosh, Debora; Katz, Rebecca R; Bedi, Anupama D; D'Amico, Randy S.
  • Shah HA; Department of Neurosurgery, Lenox Hill Hospital/Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, New York, NY, USA. Electronic address: hshah5@northwell.edu.
  • O'Donnell DB; Department of Neurosurgery, Lenox Hill Hospital/Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, New York, NY, USA.
  • Galvez R; Department of Neurosurgery, Lenox Hill Hospital/Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, New York, NY, USA.
  • Reed ME; Weill Cornell Medical College, New York, NY, USA.
  • Ghosh D; University of California, Berkley, CA, USA.
  • Katz RR; Department of Neurosurgery, Lenox Hill Hospital/Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, New York, NY, USA.
  • Bedi AD; Department of Neurosurgery, Lenox Hill Hospital/Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, New York, NY, USA.
  • D'Amico RS; Department of Neurosurgery, Lenox Hill Hospital/Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, New York, NY, USA.
Clin Neurol Neurosurg ; 239: 108218, 2024 04.
Article en En | MEDLINE | ID: mdl-38447481
ABSTRACT

BACKGROUND:

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores measure patient experience and perspectives on care. Novel health information technologies facilitate communication between patients and healthcare teams. Playback Health is a health information technology that incorporates multimedia for providers to communicate health information to patients, their support network, and their healthcare teams. We hypothesized implementing Playback Health may enhance patient perspectives on care.

METHODS:

HCAHPS scores were obtained retrospectively from a neurosurgical practice located in a metropolitan area between 2020 and 2022 for seven providers. Of these, four providers utilized Playback Health, and three did not. Individual providers' scores were compared between domains using two tailed t-tests at a significance level of p < 0.05.

RESULTS:

Playback Health use was associated with higher HCAHPS scores across varying domains from 2020 through 2022 as well as overall scores. In 2020, the mean overall score of HCAHPS users was higher than non-users (89.65 vs. 87.28, p = 0.0095). In 2021, again higher mean overall scores were observed in users as compared to non-users (89.11 vs. 87.79, p 0.0266). In 2022, Playback Health users maintained higher scores across communication domains and overall scores (p < 0.00001). Comparisons within domains between Playback Health users and non-users revealed no domains in which non-users had a significantly higher score than users.

CONCLUSION:

The addition of Playback Health multimedia health information technology was associated with improved patient satisfaction scores. When used as an adjunct to existing patient care, multimedia health information technologies may improve patient perceived care.
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Texto completo: 1 Banco de datos: MEDLINE Asunto principal: Satisfacción del Paciente / Salud Digital Límite: Humans Idioma: En Año: 2024 Tipo del documento: Article

Texto completo: 1 Banco de datos: MEDLINE Asunto principal: Satisfacción del Paciente / Salud Digital Límite: Humans Idioma: En Año: 2024 Tipo del documento: Article