CAHPS in practice: the Iowa demonstration.
J Ambul Care Manage
; 25(2): 32-42, 2002 Apr.
Article
em En
| MEDLINE
| ID: mdl-11995194
ABSTRACT
This article evaluates the usefulness of the Consumer Assessment of Health Plan Study (CAHPS) surveys and reports in a demonstration and evaluation with three health care purchasers in Iowa. The CAHPS survey detected significant differences between health plans in several domains of health care. Both paper- and Web-based consumer reports were developed and distributed to consumers and stakeholders. There was some agreement on the value of these reports, but areas for improvement were noted.
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Base de dados:
MEDLINE
Assunto principal:
Qualidade da Assistência à Saúde
/
Programas de Assistência Gerenciada
/
Comportamento do Consumidor
/
Pesquisas sobre Atenção à Saúde
/
Planos de Assistência de Saúde para Empregados
/
Serviços de Informação
Limite:
Humans
País como assunto:
America do norte
Idioma:
En
Ano de publicação:
2002
Tipo de documento:
Article