[Organized consultation by telephone: preliminary results]. / Consulta organizada telefónica: resultados preliminares.

ABSTRACT

OBJECTIVE: To improve follow-up of health problems, once detected, until their resolution. Also to introduce corrective measures to the demand for Primary Care consultations. DESIGN: Prospective study of Organised Telephone Consultations (OTC). SITE. General Medicine quota of the PC team at Ofra-Delicias (Tenerife). PATIENTS OR OTHERS PARTICIPANTS: A total of 108 procedures were included. MAIN MEASUREMENTS AND RESULTS: The preliminary results, corresponding to the period evaluated (February to June 1991) are presented. The percentage of cases resolved was 78.70%. 83.53% of the cases resolved required only one telephone call. The overall time used for the resolution was equal to or less than 5 minutes in 77.64% of cases and from 5 to 10 minutes in the remainder. CONCLUSIONS: The results, taken overall, were positive, especially with regards to the optimisation of resources.