[The development of an instrument to assess nursing care responsiveness at a university hospital]. / Elaboração de um instrumento para avaliar a responsividade do serviço de enfermagem de um hospital universitário.
Rev Esc Enferm USP
; 46(1): 167-74, 2012 Feb.
Article
em Pt
| MEDLINE
| ID: mdl-22441281
ABSTRACT
Responsiveness is a quality indicator presented by the World Health Organization in the field of health evaluation. Therefore, the objective of this study was to develop an instrument to evaluate the clients' opinions regarding the responsiveness of the nursing service of a public university hospital. The research was developed in the following stages developing the instrument based on a literature review, apparent validation, applicability test and pilot test. The instrument allows the identification of the clients' expectations and perceptions, subdivided into aspects related to the Structure Process and Outcomes, measured using a 7-point Likert scale. Based on the results of the pilot test it was possible to establish a numerical indication of the Relative Satisfaction Rate and its interval. The study promoted the development of an acceptability percentage scale for the interval, which indicates the extent to which the nursing service meets the clients' expectations.
Texto completo:
1
Base de dados:
MEDLINE
Assunto principal:
Inquéritos e Questionários
/
Enfermagem
/
Indicadores de Qualidade em Assistência à Saúde
Tipo de estudo:
Prognostic_studies
Limite:
Adult
/
Female
/
Humans
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Male
/
Middle aged
Idioma:
Pt
Ano de publicação:
2012
Tipo de documento:
Article