Lean Manufacturing Improves Emergency Department Throughput and Patient Satisfaction.
J Nurs Adm
; 45(9): 429-34, 2015 Sep.
Article
em En
| MEDLINE
| ID: mdl-26252725
ABSTRACT
A multidisciplinary team led by nursing leadership and physicians developed a plan to meet increasing demand and improve the patient experience in the ED without expanding the department's current resources. The approach included Lean tools and engaged frontline staff and physicians. Applying Lean management principles resulted in quicker service, improved patient satisfaction, increased capacity, and reduced resource utilization. Incorporating continuous daily management is necessary for sustainment of continuous improvement activities.
Texto completo:
1
Base de dados:
MEDLINE
Assunto principal:
Qualidade da Assistência à Saúde
/
Satisfação do Paciente
/
Eficiência Organizacional
/
Serviço Hospitalar de Emergência
/
Melhoria de Qualidade
Limite:
Humans
País como assunto:
America do norte
Idioma:
En
Ano de publicação:
2015
Tipo de documento:
Article