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An innovative medical consultation model in mainland China.
Xu, Xiao Ping; Ke, Dong Ge; Deng, Dong Ning; Houser, Shannon H; Li, Xiao Ning; Wang, Qing; Shan, Ng Chui.
Afiliação
  • Xu XP; Department of Medical Service, Shenzhen Hospital, The University of Hong Kong , Shenzhen, China.
  • Ke DG; ISCTE-Instituto Universitario de Lisboa , Lisbon, Portugal.
  • Deng DN; Department of Medical Service, Shenzhen Hospital, The University of Hong Kong , Shenzhen, China.
  • Houser SH; The University of Hong Kong , Shenzhen, China.
  • Li XN; Department of Health Services Administration, University of Alabama at Birmingham , Alabama, USA.
  • Wang Q; Shenzhen Hospital, The University of Hong Kong , Shenzhen, China.
  • Shan NC; Shenzhen Hospital, The University of Hong Kong , Shenzhen, China.
Int J Health Care Qual Assur ; 32(7): 1055-1071, 2019 Aug 12.
Article em En | MEDLINE | ID: mdl-31411094
ABSTRACT

PURPOSE:

The purposes of this paper are two-fold first, to introduce a new concept of primary care consultation system at a mainland Chinese hospital in response to healthcare reform; and second, to explore the factors associated with change resistance and acceptance from both patients' and medical staff's perspectives. DESIGN/METHODOLOGY/

APPROACH:

A survey design study, with two questionnaires developed and distributed to patients and medical staff. Convenience and stratified random sampling methods were applied to patient and medical staff samples.

FINDINGS:

A 5-dimension, 21-item patient questionnaire and a 4-dimension, 16-item staff questionnaire were identified and confirmed, with 1020 patients (91.07 percent) and 202 staff (90.18 percent) as effective survey participants. The results revealed that patient resistance mainly stems from a lack of personal experiences with visiting general practice (GP) and being educated or having lived overseas; while staff resistance came from occupation, education, GP training certificate, and knowledge and experience with specialists. Living in overseas and knowledge of GP concepts, gender and education are associated with resistance of accepting the new practice model for both patients and staff. ORIGINALITY/VALUE There are few Chinese studies on process reengineering in the medical sector; this is the first study to adopt this medical consultation model and change in patients' consultation culture in Mainland China. Applying organizational change and process reengineering theories to medical and healthcare services not only extends and expands hospital management theory but also allows investigation of modern hospital management practice. The experience from this study can serve as a reference to promote this new consultation model in Chinese healthcare reform.
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Texto completo: 1 Base de dados: MEDLINE Assunto principal: Inovação Organizacional / Pacientes / Recursos Humanos em Hospital / Medicina Geral Tipo de estudo: Prognostic_studies / Qualitative_research Limite: Adolescent / Adult / Aged / Female / Humans / Male / Middle aged País como assunto: Asia Idioma: En Ano de publicação: 2019 Tipo de documento: Article

Texto completo: 1 Base de dados: MEDLINE Assunto principal: Inovação Organizacional / Pacientes / Recursos Humanos em Hospital / Medicina Geral Tipo de estudo: Prognostic_studies / Qualitative_research Limite: Adolescent / Adult / Aged / Female / Humans / Male / Middle aged País como assunto: Asia Idioma: En Ano de publicação: 2019 Tipo de documento: Article