Reduction of phone interruptions post implementation of a central call center in community pharmacies of an academic health system.

Caffiero, Nicole A; Nickman, Nancy A; Drews, Frank A; King, Jordan B; Moorman, Krystal; Tyler, Linda S

Caffiero, Nicole A; Nickman, Nancy A; Drews, Frank A; King, Jordan B; Moorman, Krystal; Tyler, Linda S.

Afiliação

Caffiero NA; Kaiser Permanente of the Mid-Atlantic States, Upper Marlboro, MD.
Nickman NA; University of Utah College of Pharmacy, Salt Lake City, UT.
Drews FA; University of Utah Health Pharmacy Services, Salt Lake City, UT.
King JB; Department of Psychology, University of Utah, Salt Lake City, UT.
Moorman K; Department of Population Health Sciences, University of Utah School of Medicine, Salt Lake City, UT.
Tyler LS; Institute for Health Research, Kaiser Permanente Colorado, Aurora, CO.

Am J Health Syst Pharm ; 78(2): 113-121, 2021 01 05.

Article em En | MEDLINE | ID: mdl-33244596

Assuntos

Call Centers; Serviços Comunitários de Farmácia; Farmácias; Humanos; Farmacêuticos; Técnicos em Farmácia

Palavras-chave

call centers; human factors; interruptions; medication errors; pharmaceutical services

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Texto completo: 1 Base de dados: MEDLINE Assunto principal: Farmácias / Serviços Comunitários de Farmácia / Call Centers Tipo de estudo: Prognostic_studies Limite: Humans Idioma: En Ano de publicação: 2021 Tipo de documento: Article

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