[Improving the systematization of benchmarking in public health services]. / Avanzando en la sistematización del benchmarking en servicios de salud pública.
Gac Sanit
; 36(3): 278-282, 2022.
Article
em Es
| MEDLINE
| ID: mdl-33642098
ABSTRACT
Continuous management improvement should be an aspiration for all public sector organizations. External comparison or benchmarking identifies good practices in similar organizations. For public health services, it is not easy to obtain such indicators. The objectives of this paper are to describe the process of conducting a benchmarking exercise for a public health agency, and to share its results. For this purpose, agencies that may be compared were identified, and their websites were searched for annual reports or other documents with indicators of the activities or results of public health services. Limitations and contextual aspects of the indicators of the different organizations were identified, as well as ways to improve their comparability. Finally, a set of 19 indicators is proposed, as an initial core for quality management comparisons.
Palavras-chave
Texto completo:
1
Base de dados:
MEDLINE
Assunto principal:
Benchmarking
/
Serviços de Saúde
Tipo de estudo:
Prognostic_studies
Limite:
Humans
País como assunto:
America do norte
Idioma:
Es
Ano de publicação:
2022
Tipo de documento:
Article