Perceptions of Telehealth Among Commercial Members Who Responded to a Patient-Experience Survey During the Onset of the Coronavirus-19 Pandemic.
Telemed J E Health
; 28(4): 551-557, 2022 04.
Article
em En
| MEDLINE
| ID: mdl-34348054
ABSTRACT
Introduction:
The body of literature on telehealth perception among commercial members is limited. Therefore, we administered a patient-experienced survey (Clinician and Group Consumer Assessment of Healthcare Providers and Systems [CG-CAHPS]) to determine member perceptions of telehealth, including willingness to pay for it and the likelihood to access it again.Methods:
This study used a cross-sectional design, and members were assigned into two groups those who had a telehealth visit with their primary care provider (PCP) or a provider in the same practice and those who had a telehealth visit with a provider outside of their PCP's practice. Logistic regression models were used to observe group differences in telehealth perception.Results:
A total of 444 members replied to the CG-CAHPS survey and had a virtual visit; 21.1% had a telehealth visit with a provider outside of their PCP's practice, and 78.8% had a telehealth visit with their PCP or a provider in the same practice. Compared with members who saw a provider outside of their PCP's practice, members who saw their PCP or a provider in the same practice had 3.76 higher odds (confidence interval [95% CI] 1.49-9.44) of rating in-person care as no different than virtual care; 2.29 higher odds (95% CI 1.30-4.04) of reporting they would likely use telehealth again in the future; and 1.70 higher odds (95% CI 0.99-2.91) of responding that they would be willing to pay an in-office visit copay for a telehealth visit.Conclusion:
These results suggest that the familiarity of a member's PCP extends to the provider's practice and impacts member outlook on telehealth.Palavras-chave
Texto completo:
1
Base de dados:
MEDLINE
Assunto principal:
Telemedicina
/
COVID-19
Tipo de estudo:
Observational_studies
/
Prevalence_studies
/
Risk_factors_studies
Limite:
Humans
Idioma:
En
Ano de publicação:
2022
Tipo de documento:
Article