Older adults' communication with an interactive humanoid robot : Expectations and experiences of older adults in verbal and nonverbal communication with a socially interactive humanoid robot: a mixed methods design in Germany.

ABSTRACT

BACKGROUND AND OBJECTIVE: One possible approach to counter singularization and loneliness of older adults is the development and implementation of socially interactive robots. Little is known about the expectations and experiences of older adults with socially interactive humanoid robots. MATERIAL AND METHODS: In a mixed-methods design study, user expectations before interaction and the experience and evaluation of verbal and non-verbal communication after interaction with a robot were assessed. Semi-structured interviews were conducted after the interaction. RESULTS: The majority of older adults expected verbal communication. After the interaction the evaluation of the quality of verbal communication differed. Participants did not expect any form of nonverbal communication. Nonverbal communication was highlighted as particularly positive. Gestures, facial expressions, and body movements were described as confidence building. CONCLUSION: The robot's ability to communicate nonverbally might positively influence older adults' experience of communication with the robot. In the development of socially interactive robots non-verbal communication should be given more consideration in order to contribute to successful human-robot interaction.