Managing Patient Dissatisfaction and Billing Reconsideration Requests in Outpatient Clinics.

Soares, Sharmila; Ritchie, Heather; Almodovar, Jorge L

Soares, Sharmila; Ritchie, Heather; Almodovar, Jorge L.

Afiliação

Soares S; Author Affiliations: Patient Services Manager (Soares-Sardinha), UNC Hospitals Neurology Clinic; Clinical Director Ambulatory Neurosciences (Ritchie), UNC Hospitals Outpatient Clinics; and Associate Professor of Neurology (Dr Almodovar), Medical Director Neurology Clinic, University of North Carolina at Chapel Hill School of Medicine, Chapel Hill, North Carolina.

J Nurs Adm ; 54(4): 198-200, 2024 Apr 01.

Article em En | MEDLINE | ID: mdl-38512082

ABSTRACT

ABSTRACT

Nurse leaders in many settings are responsible for clinic operations. Knowing the medical and financial stakes of each patient encounter, it is not surprising to encounter patients requesting reconsideration of bills after services are provided. This article provides recommendations on how to successfully navigate billing reconsideration requests in outpatient settings.

Assuntos

Pacientes Ambulatoriais; Satisfação do Paciente; Humanos; Instituições de Assistência Ambulatorial; Emoções

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Texto completo: 1 Base de dados: MEDLINE Assunto principal: Pacientes Ambulatoriais / Satisfação do Paciente Limite: Humans Idioma: En Ano de publicação: 2024 Tipo de documento: Article

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