[Provision of health care actions and services for the management of HIV/AIDS from the users' perspective]. / Oferta de ações e serviços de saúde para o mancejo do HIV/aids, sob a perspectiva dos usuários.

OBJECTIVE: To analyse the provision of health care actions and services for people living with AIDS and receiving specialised care in Ribeirão Preto, SP. METHOD: A descriptive, exploratory, survey-type study that consisted of interviews with structured questionnaires and data analysis using descriptive statistics. RESULTS: The provision of health care actions and services is perceived as fair. For the 301 subjects, routine care provided by the reference team, laboratory tests and the availability of antiretroviral drugs, vaccines and condoms obtained satisfactory evaluations. The provision of tests for the prevention and diagnosis of comorbidities was assessed as fair, whereas the provisions of specialised care by other professionals, psychosocial support groups and medicines for the prevention of antiretroviral side effects were assessed as unsatisfactory. CONCLUSION: Shortcomings were observed in follow-up and care management along with a predominantly biological, doctor-centred focus in which clinical control and access to antiretroviral therapy comprise the essential focus of the care provided.