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1.
Aust Crit Care ; 37(2): 288-294, 2024 Mar.
Artigo em Inglês | MEDLINE | ID: mdl-37537123

RESUMO

BACKGROUND: Intensive care unit (ICU) nurses are exposed to critical incidents daily at their workplace, which may have long-term physical and psychological impacts. Despite the growing evidence supporting clinical debriefing in health care to prevent these impacts, a scarcity of literature exists to support its use in the adult intensive care setting. OBJECTIVES: The objective of this study was to explore nurses' perceptions of clinical debriefing after critical incidents in an adult ICU. METHODS: A qualitative descriptive design was utilised. Thematic analysis of data from individual semistructured interviews with six ICU nurses was undertaken. FINDINGS: In this study, two themes were identified. Firstly, participants valued hot debriefing after critical incidents for the key reasons of having an opportunity to reflect on and learn from a critical incident and reduce normalisation of stressful situations. Secondly, when logistical factors such as communication, timing, and location were not considered, the attendance at debriefings was negatively influenced. Participants identified that ICU nurses commonly prioritised patient tasks over attending a debrief; therefore, teamwork and flexibility with logistics was crucial. CONCLUSIONS: Hot debriefing, of a short duration and close to the time of the event, was valued and played an important role in staff wellbeing and self-care, contributing to preventing self-blame and normalisation of stressful situations. A clearer definition of the term along with greater recognition of types of events that could be considered critical incidents is required for staff support after critical incidents in the complex intensive care setting.


Assuntos
Enfermagem de Cuidados Críticos , Enfermeiras e Enfermeiros , Recursos Humanos de Enfermagem Hospitalar , Adulto , Humanos , Recursos Humanos de Enfermagem Hospitalar/psicologia , Unidades de Terapia Intensiva , Pesquisa Qualitativa
2.
J Clin Nurs ; 29(13-14): 2615-2625, 2020 Jul.
Artigo em Inglês | MEDLINE | ID: mdl-32279359

RESUMO

AIMS AND OBJECTIVES: To describe the risk and frequency of challenges in acute care nursing, and the practice priorities in Australian hospital wards based upon expert consensus. BACKGROUND: Health care is facing increasing demands that are negatively impacting upon the safety and quality of nursing care. DESIGN: Delphi Method. METHOD: A three-round electronic Delphi method was used to collect and synthesise expert consensus opinion of 30 participants in Rounds One and Two of the survey, and 12 participants in Round Three. The study was carried out from July to December 2016. This study complied with the STROBE checklist. RESULTS: High patient acuity or complexity, as well as inadequate bed space on wards, are "very high" risks that occur "often" and "very often," respectively. The pressure to admit patients, delayed medical review and patient boarding are all "high" risks that occur "often." Though only occurring "sometimes," inadequate numbers and skill mix of staff, suboptimal communication and early or inappropriate discharge all pose a "very high" risk to patient care. CONCLUSION: The key practice priorities for nurse managers should include the design, implementation and evaluation of sustainable system-wide frameworks, processes and models of care that address patient boarding, communication and discharge processes, job satisfaction, staffing numbers and expertise. RELEVANCE TO CLINICAL PRACTICE: This study provides a description of the challenges that face acute care nursing in the provision of safe and high-quality care.


Assuntos
Enfermagem de Cuidados Críticos/normas , Qualidade da Assistência à Saúde/normas , Austrália , Consenso , Técnica Delphi , Ambiente de Instituições de Saúde/normas , Humanos , Masculino , Relações Enfermeiro-Paciente , Inquéritos e Questionários
3.
Health Care Manage Rev ; 45(3): E13-E22, 2020.
Artigo em Inglês | MEDLINE | ID: mdl-32358237

RESUMO

BACKGROUND: Workplace violence (WPV) remains an international problem. This raises challenges for staff in meeting their duty of care to consumers while enforcing zero tolerance for violence directed toward them. PURPOSE: The aim of the study was to expose the values and beliefs underpinning practice and reveal any flawed assumptions or evidence, upon which decisions related to WPV are made. By increasing staff awareness, the secondary aim is to decrease staff stress when confronted with conflicting policies and duty of care responsibilities. METHODOLOGY: Explanatory research as part of a larger descriptive study was used. Semistructured interviews with a sample of managers and staff (n = 99) in Victorian Health Services (Australia) were performed. Initial descriptive analysis identified a tension between duty of care, worker safety, and zero tolerance. This article reports the secondary analysis to examine these relationships in depth. FINDINGS: Feeling obligated and providing care for aggressive patients was difficult while maintaining own safety: "You cannot do both." Although there were contrasting views about the merits of zero tolerance, policies were rarely enacted: "We cannot refuse to treat." Incongruency between legislative requirements creates confusion for decision-making: "Which Act trumps what?" CONCLUSION: Despite policies supporting zero tolerance, staff do not enact these because they prioritize duty of care to consumers before duty of care to self. Zero tolerance, with incongruent legislation, compounds this tension and impairs decision-making. PRACTICAL IMPLICATIONS: This article exposes the underlying values, beliefs, and flawed assumptions underpinning practice related to WPV. Managers need to amend policies to reduce staff confusion, adopt a trauma-sensitive and resilience approach, and develop a clearly written framework to guide decision-making related to duty of care to consumers and staff safety. Incident reports and staff well-being/satisfaction surveys need to evaluate the effects of zero tolerance on staff and consumers. Regulators need to ensue legislative requirements are congruent with staff safety and well-being.


Assuntos
Saúde Ocupacional/normas , Cultura Organizacional , Assistência ao Paciente , Estresse Psicológico/psicologia , Violência no Trabalho/estatística & dados numéricos , Austrália , Conscientização , Feminino , Humanos , Entrevistas como Assunto , Masculino , Pesquisa Qualitativa , Violência no Trabalho/psicologia
4.
J Clin Nurs ; 28(1-2): 116-124, 2019 Jan.
Artigo em Inglês | MEDLINE | ID: mdl-30300949

RESUMO

AIMS: To examine the relationship between workplace violence perpetrated by clients, their innate neurophysiological response to dis-ease and the resulting interactions with healthcare providers. BACKGROUND: Client-on-worker violence remains a problem globally. Workplace violence risk factors have been documented. A gap remains in understanding what has happened to clients that perpetrate violence, and the link between adverse childhood experiences (ACE), the neuroscience of threat and trauma-informed care. DESIGN: This explanatory study was part of a larger descriptive study. METHODS: Managers, directors, health/safety staff, nurses and educators (n = 99) from Australian rural and metropolitan health services participated in individual and group interviews. Following inductive thematic analysis, a secondary analysis, informed by understandings of ACE, polyvagal theory and trauma-informed care, was conducted. Analysis was guided by the question: What happens to clients that causes them to instigate violence against healthcare workers? Reporting of this research adheres to the COREQ guidelines. RESULTS: Clients can react aggressively when under perceived threat. Themes included are as follows: client stress and trauma, previous client trauma, impact of care provision on client and trauma-informed care. CONCLUSION: Healthcare services can be experienced as stressful environments. Coupled with high incidences of past trauma, clients' assessment of risk and safety can be compromised resulting in inappropriate reactivity when staff are trying to provide care. Care provision can be perceived as a threat to clients' physical and psychological safety, activating the fight protective response resulting in aggression. Understanding and applying neuroscience and implementing a cultural change of trauma-informed care have the potential to reduce workplace violence. Even with these understandings, it is imperative that healthcare staff are protected and feel safe at work. RELEVANCE TO CLINICAL PRACTICE: Understanding trauma and the neuroscience of threat and safety can assist staff to understand what happens to clients that causes them to instigate violence against healthcare providers and implement systems and strategies to respond to such threat.


Assuntos
Pessoal de Saúde/organização & administração , Gestão da Segurança/organização & administração , Violência no Trabalho/prevenção & controle , Local de Trabalho/normas , Adulto , Agressão/psicologia , Austrália , Feminino , Pessoal de Saúde/psicologia , Humanos , Masculino , Relações Profissional-Paciente , Desenvolvimento de Pessoal/organização & administração , Local de Trabalho/psicologia
5.
J Nurs Manag ; 27(3): 592-598, 2019 Apr.
Artigo em Inglês | MEDLINE | ID: mdl-30223311

RESUMO

AIM: The study aimed to evaluate the reporting, monitoring and use of workplace violence data in Victorian health services. BACKGROUND: Surveillance of workplace violence is important in understanding the circumstances in which workplace violence occurs and development of relevant and appropriate prevention and intervention strategies. METHOD: A descriptive exploratory approach was used. Fifteen staff from occupational health and safety, quality and safety, and nurse unit managers, from five major metropolitan health services were interviewed. Recorded interviews were transcribed verbatim and thematically analysed. RESULTS: Three themes were identified: (a) "under-reporting of workplace violence," (b) "inconsistent guidance" caused subjective and variable data coding and (c) "application of data" described how health services used the data available to them, to inform the development and implementation of systems designed to prevent workplace violence. CONCLUSIONS: Improved reporting systems may increase consistency in reporting, enable data sharing across organisations and assist in planning of prevention strategies. IMPLICATIONS FOR NURSING MANAGEMENT: Staff should be encouraged to complete incident reports for each episode of workplace violence. Incident reporting systems must be simplified to reduce the burden of reporting. Nurse managers should advocate for the sharing of health service workplace violence data, to enable improved prevention across all services.


Assuntos
Gestão de Riscos/normas , Violência no Trabalho/estatística & dados numéricos , Adulto , Atitude do Pessoal de Saúde , Feminino , Humanos , Entrevistas como Assunto/métodos , Masculino , Pesquisa Qualitativa , Gestão de Riscos/estatística & dados numéricos , Inquéritos e Questionários , Vitória , Local de Trabalho/psicologia , Local de Trabalho/normas , Local de Trabalho/estatística & dados numéricos , Violência no Trabalho/prevenção & controle
6.
J Nurs Manag ; 27(4): 781-791, 2019 May.
Artigo em Inglês | MEDLINE | ID: mdl-30784135

RESUMO

AIM: To examine health care managers' and health and safety staff experiences of prevention and management of workplace violence against staff. BACKGROUND: Employers have a responsibility to protect employees from workplace violence. The varied care settings present challenges for those responsible for ensuring safety. METHOD: Descriptive exploratory study using semi-structured interviews with 99 participants responsible for workplace safety, from 29 health services across metropolitan and regional Victoria, Australia. Interviews were audio-recorded, transcribed and thematically analysed. RESULTS: Five themes were identified: Workplace violence was accepted as "part of the job"; Participants relied on government resources and networking to guide them; Working alone and home visiting was a risk factor; Participants demanded a single, state-wide training programme; Sharing information is vital. CONCLUSIONS: Participants were acutely aware of the risks of violence towards staff, and of their responsibility in managing risks. Knowledge sharing and consistent, regular education can reduce the risks. Additional resources were required, particularly during home visits, or when working alone. IMPLICATIONS FOR NURSING MANAGEMENT: Managers need to prioritize resources such as reliable rapid response systems to prevent and manage violence, particularly against staff working alone or home visiting. Information sharing between health services and other agencies is important to reducing risk.


Assuntos
Pessoal de Saúde/estatística & dados numéricos , Enfermeiros Administradores/psicologia , Gestão de Riscos/métodos , Violência no Trabalho/prevenção & controle , Atitude do Pessoal de Saúde , Humanos , Entrevistas como Assunto/métodos , Pesquisa Qualitativa , Vitória , Violência no Trabalho/psicologia
7.
J Clin Nurs ; 27(7-8): e1402-e1411, 2018 Apr.
Artigo em Inglês | MEDLINE | ID: mdl-29266573

RESUMO

AIMS AND OBJECTIVES: To identify the activities and behaviours of waiting room nurses in emergency department settings. BACKGROUND: Emergency care has expanded into waiting rooms in some emergency departments. Often viewed as an adjunct to triage, the aim of waiting room nurses is to commence care early, reassess patients and improve communication between patients, families and staff. There is however a paucity of literature relating to waiting room nurses, especially in relation to their current activities and behaviours. DESIGN AND METHODS: Part of a larger exploratory sequential mixed methods designed study. This phase used a nonparticipant observer role to observe waiting room nurses in their natural setting undertaking normal care and responsibilities. One observer, using a tool and reflective journal, collected data on participant interactions, processes and practices on eight waiting room nurses over 13 episodes of observation (total 65 hr:50 min) in two emergency departments. Data analysis used descriptive statistics and thematic analysis. RESULTS: Participants were observed to anticipate and prioritise to deliver holistic, patient-centred care in emergency department waiting rooms. Waiting room nurses had a varied and unpredictable workload, including facilitating the flow of patients from the waiting room. They contributed to patient safety in the waiting room, primarily by reassessing and detecting clinical deterioration. CONCLUSION: Further research into this role is required, including linking efficacy with experience of nurses, impact the role has on patient safety, and patient and family perceptions of the role. RELEVANCE TO CLINICAL PRACTICE: Therapeutic engagement allowed waiting room nurses to reassure and calm patients and families, and deliver holistic, patient-centred care. Waiting room nurses contributed to patient safety in the waiting room, by promptly commencing episodes of care in the waiting room and through close monitoring and assessment to detect patient deterioration.


Assuntos
Enfermagem em Emergência/métodos , Serviço Hospitalar de Emergência , Papel do Profissional de Enfermagem , Relações Enfermeiro-Paciente , Adulto , Feminino , Humanos , Segurança do Paciente , Assistência Centrada no Paciente/métodos , Pesquisa Qualitativa , Triagem/organização & administração
8.
Appl Nurs Res ; 43: 42-48, 2018 10.
Artigo em Inglês | MEDLINE | ID: mdl-30220362

RESUMO

AIMS: To examine the neurobiological response experienced by healthcare workers when exposed to workplace violence perpetrated by consumers, with a view to informing future training and self-care strategies for staff well-being. BACKGROUND: Considerable work has been undertaken internationally to identify the causes of workplace violence and to develop legislation and guidance for reducing the risk in healthcare. However, there is a gap in understanding workers' innate neurobiological response to workplace violence, and how to prepare staff to recognise the professional and self-care implications of such a response. DESIGN: This explanatory study was part of a larger descriptive study. METHODS: Individual and group interviews were conducted with managers, directors, health/safety staff, nurses and educators (n = 99) from rural and metropolitan health services in Australia. Inductive thematic analysis was conducted, followed by in depth analysis to answer the question: what neurobiological response could be occurring when healthcare workers experience workplace violence? The analytical framework was informed by polyvagal theory. RESULTS: With the increased risk of threat to physical and personal safety in the workplace, healthcare workers may experience activation of the fight, flight or freeze response, affecting their wellbeing and performance at work and at home. Participants recognised a need to care for themselves and understand their own reactions, so that they could better address the needs of consumers. CONCLUSIONS: Education for health care workers should include knowledge of the neurobiological responses to threat, and techniques to increase their capacity to identify, and manage their responses. An understanding of trauma-informed care for staff, will enable them to recognise the cumulative effects of workplace violence, and identify strategies to manage their well-being. RELEVANCE TO CLINICAL PRACTICE: Information about the body's neurobiological response to stressors that threaten physiological and psychological safety can assist healthcare providers to better understand how to respond to workplace violence and aggression.


Assuntos
Participação da Comunidade , Pessoal de Saúde/psicologia , Violência , Local de Trabalho , Humanos
9.
J Nurs Manag ; 26(2): 209-218, 2018 Mar.
Artigo em Inglês | MEDLINE | ID: mdl-28960563

RESUMO

AIM: To examine attitudes to patient safety in two intensive care units from the perspective of health care professionals in Saudi Arabia. BACKGROUND: Despite adverse errors leading to poor patient outcomes, there is a paucity of literature, including staff perceptions, on adverse errors in Saudi Arabian intensive care units. METHODS: A descriptive cross-sectional design was used. Health professionals (n = 144) completed the safety attitude questionnaire-intensive care unit. RESULTS: The scores from the six safety domains of the safety attitude questionnaire-intensive care unit showed all respondents had a negative attitude towards patient safety, with participants in one intensive care unit scoring lower in all domains. The mean scores across all domains ranged from 47.1 to 70.3 on a 100-point scale, with the lowest score reported in the "perceptions of management" domain. Respiratory therapists reported a significantly higher job satisfaction score than nurses, and physicians rated communication amongst themselves and nurses as high. CONCLUSION: There are significant challenges for safety culture in this study, with negative attitudes across all domains. IMPLICATION FOR NURSING MANAGEMENT: Managers may need to review and consider policies relating to safety culture including workforce planning, leadership and patient centred care. Further research into this global health priority is required to contribute to improving patient safety in intensive care units.


Assuntos
Pessoal de Saúde/psicologia , Unidades de Terapia Intensiva/normas , Segurança do Paciente/normas , Percepção , Adulto , Atitude do Pessoal de Saúde , Estudos Transversais , Feminino , Humanos , Unidades de Terapia Intensiva/organização & administração , Satisfação no Emprego , Masculino , Gestão da Segurança/normas , Gestão da Segurança/tendências , Arábia Saudita , Inquéritos e Questionários
10.
J Paediatr Child Health ; 53(8): 800-807, 2017 Aug.
Artigo em Inglês | MEDLINE | ID: mdl-28437025

RESUMO

AIM: The use of antipyretics to manage the febrile child is becoming increasingly popular. Paracetamol and ibuprofen are the most commonly used interventions to manage fever in children; however, there have been no comparative analyses. The aim of the study is to evaluate the evidence comparing paracetamol to ibuprofen in the treatment of fever in children. METHODS: A systematic review of randomised controlled trials investigating the administration of oral paracetamol and ibuprofen to reduce fever in children. Children aged 1 month to 12 years with a temperature between 37.5 and 41°C were included. A total of 3023 papers were identified. After removal of duplications, application of inclusion criteria and screening, eight papers were subjected to critical appraisal and included in this study. RESULTS: Six of the studies identified that ibuprofen was slightly, but not significantly, better at reducing fever in children than paracetamol. Dosage variances and route of temperature measurement ranged between studies, limiting the comparability of studies. While ibuprofen was reported to be marginally more effective at reducing fever and fever associated discomfort in children, there is insufficient data to conclude that ibuprofen is superior to paracetamol. CONCLUSION: There is little evidence supporting the superior efficacy of paracetamol or ibuprofen in the treatment of fever in children with indications that both drugs are equally effective.


Assuntos
Acetaminofen/uso terapêutico , Analgésicos não Narcóticos/uso terapêutico , Antipiréticos/uso terapêutico , Febre/tratamento farmacológico , Ibuprofeno/uso terapêutico , Criança , Pré-Escolar , Humanos , Lactente , Resultado do Tratamento
11.
J Interprof Care ; 30(2): 226-31, 2016.
Artigo em Inglês | MEDLINE | ID: mdl-26954260

RESUMO

The demand for emergency department (ED) services has increased significantly, due to our increasingly ageing population and limited access to primary care. This article reports outcomes from a transprofessional model of care in an ED in Victoria, Australia. Nurses, physiotherapists, social workers, and occupational therapists undertook additional education to increase the range of services they could provide and thereby expedite patient flow through the ED. One hundred patients who received this service were matched against 50 patients who did not. The most common reasons for patient admission were limb injury/limb pain (n = 47, 23.5%) and falls (n = 46, 23.0%). Transprofessional interventions included applying supportive bandages, slings, zimmer splints and controlled ankle motion (CAM) boots, and referral to new services such as case management and mental health teams. The rate of hospital admissions was significantly lower in the transprofessional group (n = 27, 18.0%) than in the reference group (n = 19, 38%, p = 0.005). This group also had a slightly lower re-presentation rate (n = 4, 2.7%) than patients in the reference group (n = 2, 4.0%). There are many benefits that support this model of care that in turn reduces ED overcrowding and work stress. A transprofessional model may offer a creative solution to meeting the varied needs of patients presenting for emergency care.


Assuntos
Comportamento Cooperativo , Serviço Hospitalar de Emergência/organização & administração , Relações Interprofissionais , Admissão do Paciente/estatística & dados numéricos , Equipe de Assistência ao Paciente/organização & administração , Serviço Hospitalar de Emergência/estatística & dados numéricos , Humanos , Recursos Humanos de Enfermagem/organização & administração , Terapia Ocupacional/organização & administração , Equipe de Assistência ao Paciente/estatística & dados numéricos , Fisioterapeutas/organização & administração , Estudos Retrospectivos , Assistentes Sociais , Desenvolvimento de Pessoal/organização & administração , Fatores de Tempo , Vitória , Fluxo de Trabalho
12.
J Adv Nurs ; 71(12): 2702-14, 2015 Dec.
Artigo em Inglês | MEDLINE | ID: mdl-26122081

RESUMO

AIM: To conduct an integrative review of primary research examining patient care roles introduced into emergency department waiting rooms. BACKGROUND: Internationally, emergency departments are under pressure to meet increasing patient demand with limited resources. Several initiatives have been developed that incorporate a healthcare role in waiting rooms, to assess and initiate early interventions to decrease waiting times, detect patient deterioration and improve communication. The literature reporting these roles has not been systematically evaluated. DESIGN: Integrative review. DATA SOURCES: Published English-language peer reviewed articles in CINAHL, Scopus, Medline and Web of Knowledge between 2003-2014. REVIEW METHODS: Identified literature was evaluated using an integrative review framework, incorporating methodological critique and narrative synthesis of findings. RESULTS: Six papers were included, with three waiting room roles identified internationally - clinical initiative nurse, Physician-Nurse Supplementary Assessment Team and clinical assistants. All roles varied in terms of definitions, scope, responsibilities and skill sets of individuals in the position. There was limited evidence that the roles decreased waiting times or improved patient care, especially during busy periods. Of note, staff members performing these roles require high-level therapeutic relationship and effective interpersonal skills with patients, family and staff. The role requires support from other staff, particularly during periods of high workload, for optimal functioning and effective patient care. CONCLUSION: Generalisations and practice recommendations are limited due to the lack of available literature. Further research is required to evaluate the impact emergency department waiting room roles have on patient outcomes and staff perspectives.


Assuntos
Eficiência Organizacional , Enfermagem em Emergência/organização & administração , Profissionais de Enfermagem/organização & administração , Papel do Profissional de Enfermagem , Equipe de Assistência ao Paciente/organização & administração , Satisfação do Paciente , Qualidade da Assistência à Saúde/organização & administração , Humanos , Estudos de Tempo e Movimento
13.
J Clin Nurs ; 24(23-24): 3647-53, 2015 Dec.
Artigo em Inglês | MEDLINE | ID: mdl-26268157

RESUMO

AIMS AND OBJECTIVES: The aim of this study was to investigate the experiences of relatives who had a family member in an aged care facility subsequently transferred to an emergency department. BACKGROUND: The provision of timely and relevant patient information is vital for assessment and management of older patients presenting to the emergency department from aged care facilities. Older people are commonly accompanied by relatives who are an important resource for emergency department staff, providing medical information and assisting with treatment decisions. Investigating the experiences of relatives may provide key information to enable improvements in the delivery of emergency department care. DESIGN: This study used a descriptive qualitative design. METHODS: Semi-structured interviews were undertaken with 24 relatives of residents who were transferred from an aged care facility to an emergency department in Victoria, Australia in the previous three years. Inductive content analysis was used to analyse the transcripts. RESULTS: Relatives reflected on four main themes following their emergency department visit: The need for clear communication; The role of relatives in emergency department care; How older people are perceived in the health care system and an Ability to provide specialised care. CONCLUSIONS: Many people link their emergency department experience to the quality of communication with emergency department staff, and participants in this study felt satisfied with their visit when they were included in discussions about treatment, and their role was recognised by staff members. In contrast, participants were dissatisfied with the care provided to their family member when staff members failed to communicate with them, or recognise their role in the care of the family member. RELEVANCE TO CLINICAL PRACTICE: The findings of this study emphasise the importance of effective communication between emergency department staff and family members, in relation to treatment and end-of-life care.


Assuntos
Serviço Hospitalar de Emergência , Família/psicologia , Serviços de Saúde para Idosos , Adulto , Fatores Etários , Idoso , Austrália , Comunicação , Feminino , Humanos , Masculino , Pessoa de Meia-Idade , Transferência de Pacientes , Pesquisa Qualitativa
14.
J Clin Nurs ; 23(13-14): 2003-11, 2014 Jul.
Artigo em Inglês | MEDLINE | ID: mdl-24313388

RESUMO

AIMS AND OBJECTIVES: To identify issues, from the emergency department clinicians' viewpoint, with the management of patients presenting to the emergency department with a mental illness. BACKGROUND: Despite the introduction of several statewide and national initiatives, barriers remain affecting the care and management of consumers presenting with an mental illness to the emergency department. Improving the responsiveness of mental health services, including the provision of more efficient emergency responses for people in crisis, is a key goal. To achieve responsive mental health services in emergency departments, services are required to work together to ensure appropriate referrals between mainstream services and to those services developed to meet the unique needs of specific population groups. DESIGN: A mixed method approach using surveys and focus groups. METHODS: Data were collected from patients with mental illness and their next of kin/carers, as well as staff working within the emergency department and the mental health services of the healthcare network. RESULTS: The study found that there were inconsistencies and deficits in the educational preparation of emergency department staff to manage consumers presenting with mental illness. Further, the inadequate physical environment of the emergency department contributed to difficulties in assessing and managing this group of patients. CONCLUSIONS: Staff members working within mental health services and the emergency department summarised the key improvement areas as the need for electronic case notes, improvements to the emergency department environment, mental health training, implementation of a referral service and increasing the number of staff. RELEVANCE TO CLINICAL PRACTICE: Although initiatives have been implemented, there needs to be a greater focus on educating the staff in emergency departments in relation to the policies and strategies which aim to improve the care and management of patients presenting with a mental health problem.


Assuntos
Atitude do Pessoal de Saúde , Serviço Hospitalar de Emergência/estatística & dados numéricos , Corpo Clínico Hospitalar/psicologia , Transtornos Mentais/terapia , Adulto , Enfermagem em Emergência , Serviços de Emergência Psiquiátrica/estatística & dados numéricos , Feminino , Pessoal de Saúde , Humanos , Masculino , Transtornos Mentais/enfermagem , Pessoa de Meia-Idade , Inquéritos e Questionários , Vitória , Adulto Jovem
15.
Aust Health Rev ; 38(2): 194-201, 2014 May.
Artigo em Inglês | MEDLINE | ID: mdl-24670224

RESUMO

OBJECTIVE: Violence is widespread in Australian emergency departments (ED) and most prevalent at triage. The aim of the present study was to identify the causes and common acts of violence in the ED perceived by three distinct groups of nurses. METHODS: The Delphi technique is a method for consensus-building. In the present study a three-phase Delphi technique was used to identify and compare what nurse unit managers, triage and non-triage nurses believe is the prevalence and nature of violence and aggression in the ED. RESULTS: Long waiting times, drugs and alcohol all contributed to ED violence. Triage nurses also indicated that ED staff, including security staff and the triage nurses themselves, can contribute to violence. Improved communication at triage and support from management to follow up episodes of violence were suggested as strategies to reduce violence in the ED CONCLUSION :There is no single solution for the management of ED violence. Needs and strategies vary because people in the waiting room have differing needs to those inside the ED. Participants agreed that the introduction and enforcement of a zero tolerance policy, including support from managers to follow up reports of violence, would reduce violence and improve safety for staff. Education of the public regarding ED processes, and the ED staff in relation to patient needs, may contribute to reducing ED violence. What is known about the topic? Violence is prevalent in Australian healthcare, and particularly in emergency departments (ED). Several organisations and government bodies have made recommendations aimed at reducing the prevalence of violence in healthcare but, to date, these have not been implemented consistently, and violence continues. What does this paper add? This study examined ED violence from the perspective of triage nurses, nurse unit managers and non-triage nurses, and revealed that violence is experienced differently by emergency nurses, depending on their area of work. Triage nurses have identified that they themselves contribute to violence in the ED by their style of communication. Nurse unit managers and non-triage nurses perceive that violence is the result of drugs and alcohol, as well as long waiting times. What are the implications for practitioners? Strategies to reduce violence must address the needs of patients and staff both within the ED and in the waiting room. Such strategies should be multifaceted and include education of ED consumers and staff, as well as support from management to respond to reports of violence.


Assuntos
Agressão/psicologia , Atitude do Pessoal de Saúde , Enfermagem em Emergência , Serviço Hospitalar de Emergência/estatística & dados numéricos , Saúde Ocupacional/normas , Violência/psicologia , Austrália , Técnica Delphi , Serviço Hospitalar de Emergência/organização & administração , Humanos , Enfermeiras e Enfermeiros/psicologia , Transtornos Relacionados ao Uso de Substâncias/complicações , Transtornos Relacionados ao Uso de Substâncias/psicologia , Fatores de Tempo , Triagem/organização & administração , Triagem/estatística & dados numéricos , Recursos Humanos
16.
Collegian ; 21(4): 359-66, 2014.
Artigo em Inglês | MEDLINE | ID: mdl-25632734

RESUMO

Australian emergency departments are experiencing an increasing demand for their services. Patient throughput continues to expand resulting in overcrowding and access block where patients cannot gain entry to appropriate hospital beds. This is despite both state and federal governments implementing numerous schemes to address the complex causes of stress on emergency departments. This paper explores the current literature and highlights the key strategies adopted by different emergency departments to reduce delays and streamline patient flow, including: waiting room nurses; streaming; rapid assessment teams; short stay units and care coordination programmes. Many of these initiatives have proven successful at reducing the number of people re-presenting to the emergency department, addressing time delays and improving the management of existing resources and patient flow. More recent changes include increasing the scope of practice and workload for triage nurses. With the recent introduction of the National Emergency Access Target, which requires that most patients presenting to Australian emergency departments are reviewed and transferred or discharged from the department within 4h, traditional roles of nurses in the emergency department are changing and expanding to meet the needs of modern healthcare systems.


Assuntos
Aglomeração , Serviço Hospitalar de Emergência/organização & administração , Acessibilidade aos Serviços de Saúde , Austrália , Humanos
17.
Nurse Educ Today ; 121: 105686, 2023 Feb.
Artigo em Inglês | MEDLINE | ID: mdl-36549257

RESUMO

BACKGROUND: A worldwide shortage of nurses providing clinical care, coupled with an increase in severity of illness of hospitalised patients has led to newly graduated Registered Nurses being placed into high acuity settings, such as the emergency department, intensive care unit and operating theatre. The feeling of belonging in these settings impacts on successful transition of newly graduated Registered Nurses, their learning, and may lead to high attrition rates. OBJECTIVE: To comprehensively synthesise qualitative research on newly graduated Registered Nurses' experiences of belonging, while working in high acuity clinical settings. DESIGN: Elements of the Joanna Briggs Institute (JBI) systematic review protocol were utilised. The Preferred Reporting Items of Systematic reviews and Meta-Analyses (PRISMA) guidelines were used to conduct the review. Data were analysed using thematic analysis. DATA SOURCES: Ovid Emcare, PsychInfo, CINHAL, Proquest and Scopus. METHODS: The PICo (population, interest and context) strategy was used as a guide to develop search terms. Published literature from January 2007 to April 2021 was searched. Screening, selection and data extraction were performed by two authors independently. All discrepancies were resolved through discussion with a third reviewer. RESULTS: A total of 506 studies were identified following the systematic search; after duplicates were removed, 440 were screened by title and abstract and 29 by full text. Six articles were included in this systematic review. Methodological quality was assessed utilising the JBI critical appraisal checklist, and discrepancies ratified through team consensus. The themes; emotional lability, structured program design, preceptors' influence and acceptance were identified. CONCLUSIONS: Newly graduated Registered Nurses in the high acuity setting feel emotionally insecure related mainly to their educational unpreparedness. They have need for a structured program, inclusive of both theory and supported practice. The role of the preceptorship team is vital in enabling a feeling of belonging, as is acceptance by nursing staff of the learning journey.


Assuntos
Enfermeiras e Enfermeiros , Recursos Humanos de Enfermagem , Humanos , Pesquisa Qualitativa , Aprendizagem , Unidades de Terapia Intensiva
18.
Emerg Med Australas ; 35(3): 450-455, 2023 06.
Artigo em Inglês | MEDLINE | ID: mdl-36535302

RESUMO

OBJECTIVES: There is heightened intrigue surrounding the application of arts-based pedagogy in medical education. Art encompasses multiple forms of expression and is used to convey specific meaning and emotion, whereas provoking critical reflection. Our aim was to explore the effectiveness of art and reflective practice in medical education, in the context of the ED. METHODS: Longitudinal methodological study design. Prior to the first, and after the final clinical practicum, medical students watched a 3-min film: 'The Art of the ED'. Written reflections focused on changing perceptions towards the film during their medical education programme. Data were thematically analysed. RESULTS: Three themes were collected from 25 written reflections and included: 'professional growth' exploring personal and professional development across the medical programme; seeing 'patients are people'; and the purpose, structure and function of an ED exposed in 'the reality of ED'. Results highlight that arts-based pedagogy can facilitate meaningful and critical reflection in medical students, whereas also fostering professionalism. Reflecting on the film broadened their perspective into a realm of new possibilities, challenging them to identify implicit bias around ED, and promote professional identity formation. CONCLUSIONS: The combination of art and reflection in medical education enhances reflective learning and can lead to transformative change, including the development of core doctoring values of service, empathy and respect for patient. There are clear benefits to medical education incorporating more arts-based pedagogy that promotes reflective exploration and interpretation of the psychosocial context of health and illness, delivery of more holistic models of care and their role as doctors.


Assuntos
Educação Médica , Estudantes de Medicina , Humanos , Aprendizagem , Profissionalismo , Meios de Comunicação de Massa , Serviço Hospitalar de Emergência , Estudantes de Medicina/psicologia , Currículo
19.
Australas Emerg Care ; 25(2): 115-120, 2022 Jun.
Artigo em Inglês | MEDLINE | ID: mdl-34059486

RESUMO

BACKGROUND: Musculoskeletal disorders in emergency nurses result in physical, psychological and financial strain. Contributing factors include: environmental, organisational, patient-related, medical emergencies, nurse's knowledge and health status. Stress and moral distress impact on nurses changing manual handling practices. METHODS: Part of a cross-sectional survey of Australian emergency nurses, this study used content analysis to identify occurrence of change to practice and enablers to reporting injury. Secondary interpretive analysis using moral distress theory informed an alternative understanding of why nurses may not change their practice in response to injury. RESULTS: Most respondents made practice changes and reported pain/injury; 23% did not change, and 45.7% did not report. Respondents considered change impossible due to high demands and lack of resources; a position where nurses may have felt pressured to carry out unsafe manual handling practices. When conflicted between reporting a perceived insignificant injury, with feelings of guilt, nurses can feel devalued. Moral distress can occur when nurses and managers are conflicted between providing care and caring for self. CONCLUSIONS: A culture of trust, respect and open communication decreases stress/moral distress, enables safer manual handling and reporting of pain/injury. Moral distress is an invisible workplace challenge that needs to be met for staff wellbeing.


Assuntos
Enfermagem em Emergência , Austrália , Estudos Transversais , Humanos , Princípios Morais , Dor , Estresse Psicológico/complicações
20.
Australas Emerg Care ; 25(2): 99-105, 2022 Jun.
Artigo em Inglês | MEDLINE | ID: mdl-33839082

RESUMO

BACKGROUND: Emergency nurses are at higher risk than the average worker of experiencing lumbar pain. This is the first study to undertake real time monitoring to quantify lumbar movements of nurses working in the emergency department (ED). METHODS: Emergency nurses at a single Australian ED were recruited for a prospective observational case study. Participants worked in four discrete clinical areas of the ED; In-charge, triage, resuscitation, and cubicles. Data collected included participant demographics, lumbar pain pre- and post-shift, and real-time recording of lumbar movements. RESULTS: Sixty-two nurses participated. There were statistically significant differences in time spent standing (p = 0.005), sitting (p ≤ 0.001) and in locomotion (moving) (p ≤ 0.001) when compared by clinical role. Triage nurses spent over half their shift sitting, had the most sustained (> 30 s) flexions (60+ degrees) and had a median of 4 periods of uninterrupted sitting (10-30 mins) per shift. CONCLUSIONS: Differences in movement demands were identified based on various clinical roles in the ED. Triage was associated with greater periods of uninterrupted sitting and with greater degrees of sustained flexion, both of which are predictors for back pain. This study provides foundation evidence that triage may not be the most appropriate location for staff returning from back injury.


Assuntos
Enfermagem em Emergência , Enfermeiras e Enfermeiros , Recursos Humanos de Enfermagem Hospitalar , Austrália , Serviço Hospitalar de Emergência , Humanos , Dor
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