Tweeting a Pandemic: Communicating #COVID19 Across the Globe.

The COVID-19 pandemic brought about an urgent need for public health departments to clearly communicate their prevention, testing, and treatment recommendations. Previous research supports that Twitter is an important platform that public health departments use to communicate crisis information to stakeholders. This study aimed to shed light on how international health departments shared relevant information about COVID-19 on Twitter in 2020. We conducted a quantitative content analysis of N = 1,200 tweets from twelve countries, across six continents. COVID-19 prevention behaviors were consistently referenced far more than testing or treatment recommendations across countries. Disease severity and susceptibility were referenced more than recommendation benefits, barriers, and efficacy. Results provide support for how public health departments can better communicate recommendations related to COVID-19 behaviors. Based on these results, implications for public health organizations and public relations practitioners worldwide are discussed, and hands-on action guidelines are provided.

Tweeting about #Diseases and #Publichealth: Communicating Global Health Issues across Nations.

Twitter is playing an increasing role in health communications, but little is known about the Twitter use of national health departments in general and across different nations in particular. This quantitative content analysis of 1,200 tweets from 12 national health departments showed that the topics covered in these tweets are often lacking in broad coverage - cardiovascular disease is barely mentioned, while infectious diseases are often highlighted - and the tweets do not try to initiate engagement through creating a two-way dialogue with followers. However, the tweets appear to use Health Belief Model constructs, such as initiating cues to action, mentioning self-efficacy and highlighting perceived benefits of health preventative, treatment or screening options, and this is associated with increased Twitter engagement. The paper ends with recommendations for both future studies and new challenges for the use of Twitter by national health departments.