Emotional intelligence of health personnel and safety climate in hospitals during the COVID-19 pandemic.

OBJECTIVE: To analyze the relationship between the emotional intelligence of healthcare workers in a hospital environment and their perception of the safety climate in the COVID-19 pandemic. METHOD: Cross-sectional, analytical study, carried out with 81 health workers who worked in hospitals during the pandemic, between September and November 2021. Data collection was carried out using an electronic form, which included a sociodemographic/occupational questionnaire and the Brazilian versions of the Safety Attitudes Questionnaire and the Schutte Self Test. Spearman's correlation test and simple and multiple linear regression analyses were applied. RESULTS: An increase of 1 point in emotional intelligence levels resulted in an increase of 0.487 points in the perception of the safety climate. The most significant predictor of this perception was the ability to manage other people's emotions (ß=0.334; p=0.003; R2=0.168). CONCLUSION: A higher level of emotional intelligence in hospital healthcare workers was related to a greater perception of the safety climate during the COVID-19 pandemic.

Normalization of deviance in pediatric hospital: perception of health workers.

OBJECTIVE: To know the perception of health workers about the phenomenon of normalization of deviance in a pediatric hospital. METHOD: Exploratory, descriptive, and qualitative study conducted in a public pediatric hospital in northeastern Brazil in 2021. An in-depth interview was applied to 21 health workers, submitted to Thematic Categorical Content Analysis in the MAXQDA® Software. RESULTS: 128 context units emerged from the content analysis. These data were presented in three analytical categories, which address conceptions about normalization of deviance, examples and contributing factors. The omission of the practice of hand hygiene and the correct use of personal protective equipment,and turning off alarms stand out as the main deviance perceived by health workers. As contributing factors, human factors and organizational factors prevailed. CONCLUSION: Workers perceive the normalization of deviance as negligence, recklessness, and violations of good practices, with consequences for patient safety.

Emotional intelligence of health personnel and safety climate in hospitals during the COVID-19 pandemic / Inteligencia emocional del personal de salud y clima de seguridad en hospitales en la pandemia COVID-19 / Inteligência emocional de trabalhadores de saúde e clima de segurança em hospitais na pandemia COVID-19

ABSTRACT Objective: To analyze the relationship between the emotional intelligence of healthcare workers in a hospital environment and their perception of the safety climate in the COVID-19 pandemic. Method: Cross-sectional, analytical study, carried out with 81 health workers who worked in hospitals during the pandemic, between September and November 2021. Data collection was carried out using an electronic form, which included a sociodemographic/occupational questionnaire and the Brazilian versions of the Safety Attitudes Questionnaire and the Schutte Self Test. Spearman's correlation test and simple and multiple linear regression analyses were applied. Results: An increase of 1 point in emotional intelligence levels resulted in an increase of 0.487 points in the perception of the safety climate. The most significant predictor of this perception was the ability to manage other people's emotions (β=0.334; p=0.003; R2=0.168). Conclusion: A higher level of emotional intelligence in hospital healthcare workers was related to a greater perception of the safety climate during the COVID-19 pandemic.

RESUMEN Objetivo: Analizar la relación entre la inteligencia emocional de los trabajadores de la salud en un ambiente hospitalario y la percepción del clima de seguridad en la pandemia de COVID-19. Método: Estudio transversal, analítico, realizado con 81 trabajadores de la salud que actuaron en hospitales durante la pandemia, entre septiembre y noviembre de 2021. La recolección de datos se realizó mediante formulario electrónico que incluyó un cuestionario sociodemográfico/ocupacional y versiones brasileñas del Safety Attitudes Questionnaire y del Schutte Self Reported Test. Se aplicó la prueba de correlación de Spearman y analices de regresión lineal simple y múltiple. Resultados: Un aumento de 1 punto en los niveles de inteligencia emocional resultó en un aumento de 0,487 puntos en los niveles de percepción del clima de seguridad. El predictor más significativo de esta percepción fue la capacidad de gestionar las emociones de los demás (β=0,334; p=0,003; R2=0,168). Conclusión: Un mayor nivel de inteligencia emocional en trabajadores de la salud en un ambiente hospitalario se relaciona con una mayor percepción del clima de seguridad en la pandemia de COVID-19.

RESUMO Objetivo: Analisar a relação entre inteligência emocional de trabalhadores de saúde em ambiente hospitalar e a percepção do clima de segurança na pandemia COVID-19. Método: Estudo transversal, analítico, realizado com 81 trabalhadores de saúde que atuaram em hospitais na pandemia, entre setembro-novembro de 2021. A coleta de dados foi realizada com formulário eletrônico reunindo questionário sociodemográfico/ocupacional e versões brasileiras do Safety Attitudes Questionnaire e Schutte Self Test. Aplicou-se teste de correlação de Spearman e análise de regressão linear simples/múltipla. Resultados: O aumento de 1 ponto nos níveis de inteligência emocional repercutiu no aumento de 0,487 pontos nos níveis de percepção do clima de segurança. O preditor mais significativo dessa percepção foi a habilidade de manejo das emoções de outros (β=0,334; p=0,003; R2=0,168). Conclusão: Um maior nível de inteligência emocional de trabalhadores de saúde em ambiente hospitalar tem relação com uma maior percepção do clima de segurança na pandemia COVID-19.

Normalization of deviance in pediatric hospital: perception of health workers / Normalización de la desviación en hospital pediátrico: percepción de trabajadores de salud / Normalização do desvio em hospital pediátrico: percepção de trabalhadores de saúde

ABSTRACT Objective: To know the perception of health workers about the phenomenon of normalization of deviance in a pediatric hospital. Method: Exploratory, descriptive, and qualitative study conducted in a public pediatric hospital in northeastern Brazil in 2021. An in-depth interview was applied to 21 health workers, submitted to Thematic Categorical Content Analysis in the MAXQDA® Software. Results: 128 context units emerged from the content analysis. These data were presented in three analytical categories, which address conceptions about normalization of deviance, examples and contributing factors. The omission of the practice of hand hygiene and the correct use of personal protective equipment,and turning off alarms stand out as the main deviance perceived by health workers. As contributing factors, human factors and organizational factors prevailed. Conclusion: Workers perceive the normalization of deviance as negligence, recklessness, and violations of good practices, with consequences for patient safety.

RESUMEN Objetivo: Conocer la percepción de los trabajadores de la salud sobre el fenómeno de la normalización de la desviación en un hospital pediátrico. Método: Estudio exploratorio, descriptivo y cualitativo realizado en un hospital pediátrico público en el noreste de Brasil en 2021. Se aplicó una entrevista en profundidad a 21 trabajadores de la salud, sometidos al Análisis de Contenido Categórico Temático en el Software MAXQDA®. Resultados: 128 unidades de contexto surgieron del análisis de contenido. Estos datos se presentaron en tres categorías analíticas, que abarcan conceptos sobre la normalización de la desviación, ejemplos y factores contribuyentes. La omisión de la práctica de la higiene de manos y el uso correcto de los equipos de protección personal y el apagado de alarmas se destacan como las principales desviaciones percibidas por los trabajadores de la salud. Como factores contribuyentes prevalecieron los factores humanos y los factores organizacionales. Conclusión: Los trabajadores perciben la normalización de la desviación como negligencia, imprudencia y violación de las buenas prácticas, con consecuencias para la seguridad del paciente.

RESUMO Objetivo: Conhecer a percepção de trabalhadores de saúde sobre o fenômeno da normalização do desvio em um hospital pediátrico. Método: Estudo exploratório, descritivo e qualitativo realizado em hospital público pediátrico do nordeste brasileiro em 2021. Aplicou-se entrevista em profundidade a 21 trabalhadores de saúde, submetida à Análise de Conteúdo Categorial Temática no Software MAXQDA®. Resultados: Emergiram 128 unidades de contexto da análise de conteúdo. Esses dados foram apresentados em três categorias analíticas, as quais abordam concepções sobre normalização do desvio, exemplos e fatores contribuintes. Destacam-se a omissão da prática de higienização das mãos e do uso correto dos equipamentos de proteção individual, e o desligamento de alarmes como principais desvios percebidos pelos trabalhadores de saúde. Como fatores contribuintes, preponderaram os fatores humanos e os fatores organizacionais. Conclusão: Os trabalhadores percebem a normalização do desvio como negligência, imprudência e violações de boas práticas, com consequências para a segurança do paciente.