RESUMO
If you've been in practice many years, you learn quite a bit. Sometimes you get it right the first time. Sometimes you get it right down the road. Will Rogers once said, "Good judgment comes from experience, and a lot of that comes from bad judgment." Our patients often teach us important lessons. This article will provide examples of the lessons that can be learned from our patients and colleagues.
Assuntos
Relações Interprofissionais , Satisfação do Paciente , Relações Médico-Paciente , Administração da Prática Médica/organização & administração , Comunicação , Empatia , Humanos , InternetRESUMO
All doctors and office staff go to restaurants and have men and women take our orders and deliver our food. These waiters and waitresses earn minimum wage and depend on tips for their income. Some of the best waiters and waitresses earn substantial incomes. This article will discuss the techniques used by stellar waiters and waitresses to generate more tips and how these techniques might apply to the healthcare profession.
Assuntos
Administração de Consultório/organização & administração , Satisfação do Paciente , Administração da Prática Médica/organização & administração , Garantia da Qualidade dos Cuidados de Saúde/organização & administração , Restaurantes , Gestão de Recursos Humanos , Relações Médico-Paciente , Estados UnidosRESUMO
Eight renowned surgeons responded to questions centering on "difficult patients" in facial plastic surgery. Questions ranged from, "How do you manage a postoperative patient who looks 'OK,' if not great, to you but complains about the result?" to "What 'pearl of advice' would you offer a novice surgeon on how to best avoid difficult situations with their patients?" The surgeons taking part in the discussion, from different practices in different parts of the country, provided a lively discussion based on their years of experience.