Small talk in videoconferencing improves conversational experience and fosters relationships.

Small talk plays a big role in conversational perception. In the study here, pairs of conversational participants engaged in three iterations of an ecologically valid task-break dialogue where the break was either small talk via videoconferencing or waiting the same amount of time with cameras and mics turned off. Small talk increased conversational participants' enjoyment of conversations, their willingness to engage in future conversations with their addressees, and their actual engagement in unprompted conversations with their addressees. Dyads who were instructed to engage in small talk conversation during breaks were approximately three and a half times more likely to have conversations in the sixty second unprompted conversation period at the end of the study compared to dyads whose cameras and mics were off during the earlier break periods. Reciprocity effects previously observed in audio-only and text-only communication were not observed in this study. The findings presented here demonstrate that not only can the positive influence of small talk be replicated and extended to videoconferencing interactions, but such talk can also lead to an increased desire for continued interactions with conversational partners.

Using heteromodal communication to optimize knowledge and awareness.

Accurate, error-free communication is essential for success in many areas, such as eyewitness testimony, human factors design, business, education, and personal relationships. Traditional communication uses similar modalities: Participants communicate by talking or by writing, but not both at the same time with the same addressees. New communicative technologies have broadened this vista. For example, one communicator can speak and the other can type. We tested communicative effectiveness using accuracy and error detection in a trivia recall test, evaluating the roles of presentation and retrieval modalities on reporting facts stored in long-term memory. Heteromodal communication (hearing and writing or reading and saying) was more effective than homomodal communication (hearing and saying or reading and writing), with the most correct responses and the most errors caught. This has direct connections to communicative success and applied tests of skill.

Reciprocity in Instant Messaging Conversations.

We tested how the introduction and removal of well-defined roles influenced contribution behaviors in instant messaging conversations. Pairs of participants worked on a referential communication task where one participant (the director) had more information than the other (the matcher). Next, these roles were removed and the participants were allowed to communicate freely. Participants then switched director/matcher roles and the procedure was repeated. On average participants in the director role wrote more than participants in the matcher role during the task. But instead of a balanced conversation during unstructured chat, which might have happened without a task preceding it, during off-task conversation former-matchers, on average, contributed more than former-directors. Results support the hypothesis that speech complementarity leads to efforts to redress imbalance, a process we call reciprocity.

Why so Few, Still? Challenges to Attracting, Advancing, and Keeping Women Faculty of Color in Academia.

From its earliest beginnings, the university was not designed for women, and certainly not for women of color. Women of color in the United States are disproportionately under-represented in academia and are conspicuous by their absence across disciplines at senior ranks, particularly at research-intensive universities. This absence has an epistemic impact and affects future generations of scholars who do not see themselves represented in the academy. What are the barriers to attracting, advancing, and retaining women faculty of color in academia? To address this question we review empirical studies that document disparities in the assessment of research, teaching, and service in academia that have distinct implications for the hiring, promotion, and professional visibility of women of color. We argue that meaningful change in the representation, equity, and prestige of women faculty of color will require validating their experiences, supporting and valuing their research, creating opportunities for their professional recognition and advancement, and implementing corrective action for unjust assessment practices.

Reciprocity in Conversation.

This work provides initial evidence of reciprocity in conversation. We tested whether conversations with contribution imbalances brought on by task demands contained attempts to redress the created imbalance. Pairs of participants identified public art via phone communication. One member of the pair, the director, gave instructions using a map while the other, the follower, walked around a small town finding public art pieces. Later, trained raters coded the participants' transcribed conversational turns as either on-task or off-task. As observed in similar studies, directors spoke more in on-task portions of the dialogue. We newly found that in off-task communication, followers spoke more than their directors and used a greater number of words per turn than their directors. We interpret the pattern as reflecting behaviors leading toward balance in contributions across the conversation as a whole, a process we refer to as reciprocity in conversation.

Retelling urban legends.

We explored factors influencing the retelling of urban legends. As predicted by prior work, people retold truthful and scary stories. But people also retold well-known stories. This contrasts with the expectation that people would not pass on a story that everyone already knew. Also as predicted by prior work, repeating a story increased its credibility. But repeating also increased a story's importance, scariness, and likelihood of retelling. In general, contextualizing a story and increasing the number of details did not affect the likelihood of retelling a story. The exception was that details increased the likelihood of retelling a newly heard story. However, if people read a story with context or details, more contextual elements and details were included in their retellings. At the same time, people confabulated details to an equal degree no matter what type of embellishments they had read.

Overhearers Use Addressee Backchannels in Dialog Comprehension.

Observing others in conversation is a common format for comprehending language, yet little work has been done to understand dialog comprehension. We tested whether overhearers use addressee backchannels as predictive cues for how to integrate information across speaker turns during comprehension of spontaneously produced collaborative narration. In Experiment 1, words that followed specific backchannels (e.g., really, oh) were recognized more slowly than words that followed either generic backchannels (e.g., uh huh, mhm) or pauses. In Experiment 2, we found that when the turn after the backchannel was a continuation of the narrative, specific backchannels prompted the fastest verification of prior information. When the turn after was an elaboration, they prompted the slowest, indicating that overhearers took specific backchannels as cues to integrate preceding talk with subsequent talk. These findings demonstrate that overhearers capitalize on the predictive relationship between backchannels and the development of speakers' talk, coordinating information across conversational roles.

Is there an ironic tone of voice?

Research on nonverbal vocal cues and verbal irony has often relied on the concept of an ironic tone of voice. Here we provide acoustic analysis and experimental evidence that this notion is oversimplified and misguided. Acoustic analyses of spontaneous ironic speech extracted from talk radio shows, both ambiguous and unambiguous in written form, revealed only a difference in amplitude variability compared to matched nonironic speech from the same sources, and that was only among the most clear-cut items. In a series of experiments, participants rated content-filtered versions of the same ironic and nonironic utterances on a range of affective and linguistic dimensions. Listeners did not rely on any set of vocal cues to identify verbal irony that was separate from other emotional and linguistic judgments. We conclude that there is no particular ironic tone of voice and that listeners interpret verbal irony by combining a variety of cues, including information outside of the linguistic context.

Using uh and um in spontaneous speaking.

The proposal examined here is that speakers use uh and um to announce that they are initiating what they expect to be a minor (uh), or major (um), delay in speaking. Speakers can use these announcements in turn to implicate, for example, that they are searching for a word, are deciding what to say next, want to keep the floor, or want to cede the floor. Evidence for the proposal comes from several large corpora of spontaneous speech. The evidence shows that speakers monitor their speech plans for upcoming delays worthy of comment. When they discover such a delay, they formulate where and how to suspend speaking, which item to produce (uh or um), whether to attach it as a clitic onto the previous word (as in "and-uh"), and whether to prolong it. The argument is that uh and um are conventional English words, and speakers plan for, formulate, and produce them just as they would any word.

Building syntactic structures in speaking: a bilingual exploration.

In a series of three experiments we investigated syntactic priming using a sentence recall task. Participants read and memorized a target sentence for later recall. After reading a prime sentence and engaging in a distraction task, they were asked to produce the target sentence aloud. Earlier investigations have shown that this task is sensitive to a syntactic priming effect. That is, the syntactic form of the prime sentence sometimes influences the syntactic form of the recalled target. In this paper we report on a variation on this task, using Spanish-English bilingual participants. In the first two experiments we replicated the prepositional phrase priming effect using English target sentences and Spanish prime sentences. In the final experiment we investigated two additional syntactic forms, using Spanish target sentences and English prime sentences. Implications for models of syntax generation and bilingual speech production are discussed.

The process of auditory distraction: disrupted attention and impaired recall in a simulated lecture environment.

Literature on auditory distraction has generally focused on the effects of particular kinds of sounds on attention to target stimuli. In support of extensive previous findings that have demonstrated the special role of language as an auditory distractor, we found that a concurrent speech stream impaired recall of a short lecture, especially for verbatim language. But impaired recall effects were also found with a variety of nonlinguistic noises, suggesting that neither type of noise nor amplitude and duration of noise are adequate predictors of distraction. Rather, distraction occurred when it was difficult for a listener to process sounds and assemble coherent, differentiable streams of input, one task-salient and attended and the other task-irrelevant and inhibited. In 3 experiments, the effects of auditory distractors during a short spoken lecture were tested. Participants recalled details of the lecture and also reported their opinions of the sound quality. Our findings suggest that distractors that are difficult to designate as either task related or environment related (and therefore irrelevant) draw cognitive processing resources away from a target speech stream during a listening task, impairing recall.

Hedges enhance memory but inhibit retelling.

We examined the effects of hedges and the discourse marker like on how people recalled specific details about precise quantities in spontaneous speech. We found that listeners treated hedged information differently from like-marked information, although both are thought to be indicators of uncertainty or vagueness. In addition, hedges had different effects depending on whether speakers were (1) retelling conversations to another person or (2) answering questions about material they had heard. When retelling to another person, listeners were more likely to report information that was either unmarked or marked with a like than hedged information (Experiment 1). Yet when answering questions by themselves, hedges enhanced memory for details, in comparison with likes (Experiment 2). Hedges appear to provide pragmatic cues about what information is reliable enough to repeat in a conversational context. But although hedged information may be left out, it is not forgotten.

Listeners' comprehension of uptalk in spontaneous speech.

Listeners' comprehension of phrase final rising pitch on declarative utterances, or uptalk, was examined to test the hypothesis that prolongations might differentiate conflicting functions of rising pitch. In Experiment 1 we found that listeners rated prolongations as indicating more speaker uncertainty, but that rising pitch was unrelated to ratings. In Experiment 2 we found that prolongations interacted with rising pitch when listeners monitored for words in the subsequent utterance. Words preceded by prolonged uptalk were monitored faster than words preceded by non-prolonged uptalk. In Experiment 3 we found that the interaction between rising pitch and prolongations depended on listeners' beliefs about speakers' mental states. Results support the theory that temporal and situational context are important in determining intonational meaning.