How does COVID-19 differ from previous crises? A comparative study of health-related crisis research in the tourism and hospitality context.

The importance of the risk to tourism and hospitality operations from pandemic-related crises has increased. Therefore, the current study offers a literature review targeting tourism and hospitality stakeholders' perceptions of past diseases and has three objectives: (1) Explore major topics from previous research on infectious diseases using topic modeling; (2) compare non-COVID-19 and COVID-19 crises; (3) investigate research topics in the tourism and hospitality industries. To meet our research objectives, we reviewed published pandemic-related articles in the tourism and hospitality literature since the year 2000. Based on the results, we first identified nine key topics related to infectious diseases (i.e., policy, human resources, branding, resilience, technology, global or community change, risk perception, disease impact, and lifestyle). Second, we suggest the application of different topic weights in non-COVID-19 and COVID-19 research. Third, we found that it is appropriate to apply different topic weights in tourism and hospitality research.

How did the COVID-19 pandemic influence students' career expectations in the hotel and tourism industry?

Career expectations contribute to job satisfaction and worker persistence. The tourism industry is characterized by high staff turnover. The industry was decimated by the COVID-19 pandemic causing widespread unemployment and transforming working conditions, while radically altering educational conditions for hospitality and tourism students. We assessed how the pandemic influenced students' expectations, comparing undergraduate opinions before and during the pandemic. While Pandemic-Students were more pessimistic about working conditions, they revealed an increased desire to provide personal interactive service and a greater tendency towards entrepreneurialism. These results contrast with previous research; highlighting students' resilience and suggesting a positive vision of pandemic-related opportunities.

Identifying and ranking employer brand improvement strategies in post-COVID 19 tourism and hospitality.

This study aims to identified and ranked employer brand strategies in post-COVID-19 tourism and hospitality, considering the significance of employer branding as one of the most important elements for attracting and retaining key employees.In this study, we initially develop a model by systematically reviewing the literature. And in the subsequent quantitative analysis, the strategies identified are tested through a questionnaire survey and ranked by a panel of industry experts and analyzed data using the R-SWARA method.Results show that the most important employer brand strategies in post-COVID-19 tourism and hospitality were "paying increased attention to social responsibility", "developing reliable and sustainable internal/external relationships" and "assessing the effect of brand re-building measures on the social image of the organization". The analysis of the studies conducted dealing with post-COVID-19 employer branding demonstrates that none of these investigations proposed a comprehensive framework of strategies for employer brand promotion. Exploring the literature also revealed that, despite the significance of employer brand in times of economic crisis, this topic has been ignored by researchers although it points to an obvious gap in the literature on employer brand in tourism and hospitality.

Air Pollution and Its Potential Consequences for Tourism and Career Development from Students' Perspective: A Case Study of the Gdansk Agglomeration in Poland.

The purpose of this study is to present the state and variability of air pollution and its potential consequences for the intensity of tourism traffic based on the example of the Gdansk agglomeration as a very popular tourist destination of Northern Poland. Specifically, the study seeks to answer the question how a future, qualified tourism workforce, such as tourism and hospitality (T&H) students from higher educational institutions (HEIs) located in the investigated area, perceive the problem of air pollution and whether their perception may have a potential impact on their attitudes and career aspirations towards working in the T&H industry after graduation. In this study, both a desk-research method and a questionnaire were used. The main results reveal that although the intensified tourist traffic does not coincide with high concentrations of pollutants and a poor quality of air, it cannot be clearly stated that tourists choose a destination being guided by the condition of ambient air pollution. The findings also show that T&H students are strongly aware of the air pollution problems and its negative consequences for the perceived attractiveness of a tourist destination and its labour market. To the best of the authors' knowledge, this study is among the first to analyse the relationships between air pollution and students' perceptions of its consequences for tourism and for career development in the tourism industry, which is highly dependent on the environmental quality.

Research on the Frontier and Prospect of Service Robots in the Tourism and Hospitality Industry Based on International Core Journals: A Review.

This paper used the mixed research method of bibliometric and content analysis to study 284 studies on service robots in the tourism and hospitality industry collected from the Web of Science database. Results show that research in this field started late, and that the COVID-19 pandemic has promoted the rapid growth of the number of research papers. The International Journal of Contemporary Hospitality Management has so far published the most number of papers. Numerous scholars from universities in different regions of the world have made significant contributions to the research of service robots, and academic collaborations are relatively common, but there are only very few high-yield authors. Empirical research has been widely favored by researchers, wherein online questionnaire and experimental methods have been frequently used. Multidisciplinary theories have also been cited in related articles, especially on the applications of psychological theories. The research fronts cover four branches focusing on service robots, consumers, human employees, and service environment, with all four parts largely overlapping in content. Finally, the paper discusses prospects for the future research agenda of service robots in the tourism and hospitality industry.

Reducing Employee Turnover Intentions in Tourism and Hospitality Sector: The Mediating Effect of Quality of Work Life and Intrinsic Motivation.

Employee turnover causes various organizational disruptions, including economic and social loss and a deficit in organizational knowledge-skill inventory. Considering different forms of organizational disruptions associated with employee turnover, the contemporary literature on organizational sciences has shown serious concern in dealing with the challenge of employee turnover. However, shockingly, the employee turnover rate in the tourism and hospitality sector has been reported to be critically high even at a global level. Moreover, considering the customer-facing nature of this industry, employee turnover has more consequences for the tourism and hospitality sector compared to other segments of the economy. Past literature has acknowledged the role of employee-related corporate social responsibility (ERCSR) activities of an organization in influencing employee behavior. However, a critical knowledge gap in this domain still exists. That is, most of the prior studies tested the impact of ERCSR on positive employee behavior and did not test how ERCSR engagement in an organization may reduce employee turnover intentions, especially in a hospitality context. To fill this knowledge gap, this study aimed to investigate the relationship between ERCSR and employee turnover intentions in a hospitality sector of a developing country. Additionally, the mediating roles of quality of work life and intrinsic motivation were also tested in the above-proposed relationship. The hotel employees were the respondents in this survey who provided their responses related to the study variables on a self-administered questionnaire (n = 278). A hypothetical model was developed and analyzed with the help of the structural equation modeling technique. The results confirmed that ERCSR orientation of a hotel organization significantly reduces the turnover intentions of employees, whereas both quality of work life and intrinsic motivation buffered this association by producing mediating effects. These findings have different theoretical and practical implications, among which the most important implication is to realize the key role of ERCSR in reducing employees' turnover intentions in a hospitality context. Various other implications are discussed in detail.

Workplace Spirituality and Employee Wellbeing in the Hospitality Sector: Examining the Influence of Fear of COVID-19.

Drawing from the job demands-resources theory and the protection motivation theory, this study attempts to examine how the experience of workplace spirituality impacts employee wellbeing during times of remote work. This study also examines how fear of COVID-19 moderates the aforementioned relationship. Using a self-administered questionnaire, data were collected from 566 employees working in the hospitality sector in India. Results revealed that the experience of three dimensions of workplace spirituality (meaningful work, sense of community, and alignment with organisational values) had a significant positive influence on employee wellbeing, even during remote work. Fear of COVID-19 had an interesting significant moderating effect, and it was revealed that the higher the fear, the stronger the relationship between the workplace spirituality (in terms of meaningful work, sense of community, and alignment with organisational values) and employee wellbeing. The insights gained from this study will assist both the employees and the managers in devising personalised approaches towards individual wellbeing and the organisation at large during times of pandemics.

An interview study to explore the perceived usefulness of in-house training programs in tourism and hospitality education.

COVID-19 has accelerated the adoption of online teaching and learning modes. It has also abruptly changed the traditional teaching and learning methods that originally relied on physical attendance, including student internships. In-house training programs were launched by the university to offer students an alternative to their regular internships. The study is designed to investigate how university students in tourism and hospitality education perceive the usefulness of their in-house training in absence of industry placements. An exploratory methodological approach was adopted by conducting 25 semi-structured in-depth interviews with student interns to understand their experiences during the in-house training. The empirical findings revealed that the in-house program, in its current state, is not to be considered a permanent alternative for tourism and hospitality undergraduate students. The article concludes by presenting implications for educators, policymakers, and education researchers derived from the academic and practical discussions based on the findings.

Corporate Social Responsibility and Energy-Related Pro-Environmental Behaviour of Employees in Hospitality Industry.

Tourism and hospitality are at a crossroads. The growth and developmental potential of these industries indicate the economic benefits for an associated nation at one end. However, the environmental issues related to tourism and hospitality create challenges for the administration at another end. In most cases, a sheer amount of carbon emission in hospitality lies with energy consumption, especially electrical energy. However, past studies on environmental management have mainly focused on the supply side of energy (production) and left the terrain of the demand side (consumption by individuals) unattended. Recently, behavioral scientists have indicated that corporate social responsibility (CSR) actions of a firm can promote sustainable behavior among individuals, including employees. We tend to spark this discussion from an energy consumption perspective by investigating the relationship between CSR and energy-related pro-environmental behavior of employees (EPB) in the hospitality sector of a developing country (Pakistan). To understand the underlying mechanism of this relationship, this study proposes the mediating role of green intrinsic motivation (GIM) and the moderating role of human emotions, e.g., employee admiration (ADM). We developed a theoretical model for which the data were gathered from different hotel employees with the help of a questionnaire. We used structural equation modeling for hypotheses testing. The empirical evidence indicated that CSR significantly predicts EPB, and there is a mediating role of GIM. The study also confirmed that ADM moderates this relationship. The findings of this study will be helpful for hotel administration to understand the profound importance of CSR-based actions to promote energy-related sustainable behavior among employees, e.g., EPB. Other implications for theory and practice have been highlighted in the main text of this draft.

Exploring the factors influencing the adoption and usage of Augmented Reality and Virtual Reality applications in tourism education within the context of COVID-19 pandemic.

Augmented Reality and Virtual Reality are regarded as smart and digital technologies that made their impact in many industries and settings. On the other hand, the ongoing pandemic of COVID-19 raises a series of issues and challenges for the tourism education, one of the main being the shift from the conventional/face-to-face to digital/hybrid learning forms and tools. The adoption and usage of these digital technologies raise a series of challenges for all stakeholders involved. The research question and study's aim were the influencing factors that determine the acceptance of Augmented Reality and Virtual Reality applications in the tertiary tourism education within the context of current pandemic. To address this aim, the study was drawn on the theoretical basis of Technology Acceptance Model (TAM). It takes a students' perspective to suggest a research model that was empirically investigated within the Chinese context (tourism departments in Chinese universities). The sample population consisted of 604 Chinese students and data was collected during February 2021. The data were analyzed using PLS-SEM. Findings indicated that perceived usefulness, hedonic motivation and price value are important predicting factors for Chinese students' adoption and use of these applications. These findings contribute to the extension of the TAM theory and the effective implementation of digital technologies in university settings. The study is completed by summarizing theoretical and practical implications of findings.

Does COVID-19 pandemic trigger career anxiety in tourism students? Exploring the role of psychological resilience.

This study aims to determine how the COVID-19 pandemic affects career anxiety of tourism students, who are the potential future employees of tourism and hospitality industry. Data was collected using an online survey with 1097 undergraduate students in the field of tourism in Turkey. The results of the study revealed that perceived risk of infection and fear of COVID-19 significantly impact students' career anxiety, and fear of COVID-19 mediate the relationship between perceived infection risk and career anxiety. In addition, the results indicated that psychological resilience, which is an individual resource against difficulties, represents a factor that reduces career anxieties of students in the face of pandemic-related negative impacts. The findings contribute to the understanding of how pandemic diseases affect career anxiety in students, who are the future workforce of the tourism sector, and to determine the role of individual resources such as psychological resilience in this process.

Determining the attributes that influence students' online learning satisfaction during COVID-19 pandemic.

The inevitable disruptions caused by COVID-19 in the hospitality and tourism education sector have made online learning a necessity rather than an option. This study employs the user experience questionnaire (UEQ) to examine students' online learning experiences specifically in the context of COVID-19. Data collection involved a Qualtrics online survey with a convenience sample of 216 tourism and hospitality students in Macau. Overall, results point to a generally positive appraisal of online attributes, but satisfaction is marginal. Initial principal component factor analysis generated three orthogonal factors of online learning attributes: "Perspicuity and dependability"; "Stimulation and attractiveness"; and "Usability and innovation". Further regression analysis reveals that "Stimulation and attractiveness" is the strongest predictor of the students' satisfaction regarding online learning during the COVID-19 disruptions. This novel finding points to the need for hospitality and tourism education institutions to develop an attractive and motivating visual environment for online course delivery since a stimulating online learning atmosphere is crucial in the context of the pedagogical disruptions caused by COVID-19. Nonetheless, these findings are specific to Chinese students and reflect their learning satisfaction which may differ in other contexts.

The economic and social impact of COVID-19 on tourism and hospitality industry: A case study from Oman.

The COVID-19 pandemic has incurred a substantial economic and social impact around the world. Many sectors have been drastically affected but the tourism and hospitality industry was one of the hardest hit by the COVID-19 outbreak globally. The coronavirus pandemic has caused direct losses of half-billion Omani Rial to the tourism sector. This pandemic has also exacerbated the mental health of business owners of the tourism and hospitality industry in Oman. This research aims to investigate the economic and social impacts of COVID-19 on the tourism and hospitality sector of Oman. The data was collected from business owners of micro, small, medium, and large size-companies operating in the tourism and hospitality industry. A structured questionnaire was distributed and data collection was done from September 2020 to January 2021. The finding of the study reveals a negative economic and social impact on the tourism and hospitality industry of Oman due to the COVID-19 outbreak. The economic impact includes financial loss, reduction in customer demand at a national and international level, disruptions in the logistics and distribution channels, ruined the relationship with suppliers, customers, and employees. The social impact included depression, irritation, anxiety, and stress among the business owners about the present and future conditions. This study has given valuable suggestion to mitigate the negative economic and social impact on the tourism and hospitality industry of Oman. The finding of the study will support the government to boost the tourism and hospitality industry in Oman.

Interpersonal Conflicts in the Unit Impact the Service Quality Rated by Customers: The Mediating Role of Work-Unit Well-Being.

Social dynamics at work are crucial for understanding how internal processes in an organization are related to their performance and productivity. Following the Service-Profit Chain (SPC) theory, this study analyses, at the work-unit level, how interpersonal conflicts are related to service quality in the hospitality and tourism industry through the shared experience of well-being in the work unit. In other words, we examine the mediating role of two main aspects of work-related well-being in the unit (job satisfaction and burnout) on the relationship between interpersonal conflicts in the unit and customers' perceptions of service quality. To do so, we conducted a cross-sectional survey study that collected data from 398 service employees (91 work units) and 1233 customers from three and four-star hotels with restaurant in Spain. Using path analysis in Structural Equation Models, our results supported a full mediation model at the work-unit level: interpersonal conflicts in the work unit are related to customers' service quality perceptions through the work-unit's well-being (job satisfaction and burnout). Therefore, our findings extend the SPC theory by integrating group dynamics and employees' experiences, which should be enhanced through occupational health-oriented policies and practices to increase service quality. In this sense, this study has implications for the development of intervention programs aiming at improving the occupational well-being and quality of service in hospitality and tourism settings.

Examining Ownership Equity as a Psychological Factor on Tourism Business Failure Forecasting.

This paper examines ownership equity as a predictor of future business failure within the tourism and hospitality sectors. The main goals of this study were to examine which ratios are the most important for a tourism business failure forecasting model and how significant is the "total percentage of equity ownership by company directors" ratio compared with other ratios associated with the probability of bankruptcy. A stepwise weight assessment ratio analysis (SWARA) was applied, and 12 tourism bankruptcy experts evaluated key ratios. Total percentage of equity ownership by company directors is considered a psychological factor, and it was identified as the fourth most important ratio for a business failure forecasting model. Academicians and practitioners can use the findings of this study whenever developing a forecasting model for tourism and hospitality enterprises.