Developing effective labour relations skills: understanding the grievance process.

The grievance process provides a formal mechanism for dealing with worker-management disputes arising from the application of negotiated collective agreements. This paper examines the literature describing the direct and indirect functions of the grievance process, grievance procedure language, and arbitration. Some of the unique features of labour relations and the grievance process in the public sector are also reviewed. Pharmacy Managers are encouraged to improve their personnel management skills by developing a greater understanding of the grievance process. A number of recommendations are provided to assist the Pharmacy Manager in the handling of grievances.

The case of the hidden harassment.

The past year has seen a growing public awareness of sexual harassment in the workplace. The question of what constitutes sexual harassment and how to recognize it has been debated in the news, the courts, and Congress. This HBR case study is less concerned with defining it than with examining what a manager should do about it. When Filmore Trust manager Jerry Tarkwell found out one of his employees was being sexually harassed on the job, he thought he knew exactly what to do. Following company policy, he immediately notified the bank's equal employment office. Then he called Jill McNair, the employee being harassed. Her response dumbfounded him. "You had no right to call EEO before talking to me," McNair said angrily. Do you have any idea what could happen to me and to my career if people find out about this?" Tarkwell didn't understand; McNair wasn't to blame. He believed the only person who should be worried was the harasser. Tarkwell tried to spell out the procedure for her. "All you have to do is write a letter and ..." McNair cut him off. "If this gets investigated by EEO, everyone in the building could be questioned. I'll probably get transferred, and then I won't have a chance at promotion. And who'd want to work with me? Every man in the company would be afraid I'd report him if he so much as opened a door for me."(ABSTRACT TRUNCATED AT 250 WORDS)

Approaches to employees grievance handling in hospitals.

A grievance is a discontent or dissatisfaction caused by various reasons in hospitals. The grievances affect the individual performance and poor quality of services inspite of high investment on highly qualified manpower and sophisticated technology. The grievances can be identified by direct observation, grievance procedure, gripe boxes, open door policy and exit interview etc. The grievances need proper and prompt handling at the level of occurrence. A four stage method is suggested for successful handling of grievances.

Sexual harassment: guidelines for laboratory managers.

Sexual harassment can poison a work environment, create legal problems, and cause productivity to suffer. Excellent clinical laboratories recognize its potentially disruptive effects and develop proactive strategies to deal with sexual harassment while enacting policies that prevent its occurrence. This article outlines steps to be taken when sexual harassment is alleged. A sample organizational policy on sexual harassment is also included.

Políticas públicas, direitos e interesses: reforma sanitária e organizaçäo sindical no Brasil / Public policies, rights and interests: sanitary reform and trade unionism organization in Brazil

Aborda a questäo da organizaçäo de interesses, visando a compreensäo do processo de reforma sanitária brasileira nos anos 80. Analisa o dilema do sistema de saúde e o ideário da cidadania no Brasil