Humanization and reception in hospital emergency: conditioning factors under the look of nurses / Humanização e acolhimento em emergência hospitalar: fatores condicionantes sob o olhar dos enfermeiros / Humanización y recepción en emergencia de hospital: factores condicionantes bajo la mirada de enfermeros
Torna-se necessário uma maior atenção por parte dos gestores estaduais para com a instituição de saúde na qual foi desenvolvida esta pesquisa.
Objective:
to identify factors those facilitate and make difficult the practice of hosting in a humane way in an adultemergency department (PSA).
Method:
a descriptive and an exploratory study with qualitative approach. Data were collected using a structured questionnaire and a semistructured interview with the PSA nurses of a state hospital.
Results:
the analysis of the questionnaire data allowed profiling the nurses 86% are women with an average age of 38 years old. There was identified that the physical structure and insufficient human resources are among the main factors those make difficult the practice of welcoming. Already as facilities it could identify the willingness of professionals and risk rating.
Conclusion:
it is necessary to pay greater attention on the part of the state authorities towards the health institution where this research was developed.
Objetivo:
Identificar los factores que facilitan y obstaculizan la práctica de la recepción de una manera humanizada en una sala de emergencias para adultos (PSA).
Método:
un estudio descriptivo y exploratorio con un enfoque cualitativo. Los datos fueron recogidos mediante un cuestionario estructurado y una entrevista semiestructurada con las enfermeras del PSA de un hospital estatal.