[Patient satisfaction in ambulatory cataract surgery : Differences between outpatients in a special surgery or in a hospital]. / Patientenzufriedenheit nach ambulanter Kataraktoperation : Unterschiede zwischen ambulant in einer Praxis und ambulant im Krankenhaus operierten Patienten.
Ophthalmologe
; 114(9): 812-817, 2017 Sep.
Article
em De
| MEDLINE
| ID: mdl-28050643
ABSTRACT
BACKGROUND:
The evaluation of patient satisfaction provides important information about subjective quality indicators from the patient's perspective. In Germany, cataract surgery is mostly done ambulatory in a special surgery or in a hospital. This study examines if there are differences in global patient satisfaction of either outpatient setting and if there are different determinants of global satisfaction with regard to the outpatient settings. PATIENTS ANDMETHODS:
The survey comprises ambulatory operated cataract patients in Saxony between 2014 and 2015. A total of 4800 cataract patients sent back a standardized, written questionnaire. Regression analysis identified determinants of global patient satisfaction in both groups.RESULTS:
The most influencing parameters for the global satisfaction were satisfaction with the treatment outcome, atmosphere and facilities in the surgery or hospital as well as the staff's level of kindness.CONCLUSION:
Results of the conducted study show most identified determinants of patient satisfaction are associated with service variables, such as atmosphere and facilities in surgery or hospital and waiting time in surgery or hospital. These aspects should be focused on to improve patient satisfaction in cataract patients.Palavras-chave
Texto completo:
1
Coleções:
01-internacional
Base de dados:
MEDLINE
Assunto principal:
Ambulatório Hospitalar
/
Prática Privada
/
Extração de Catarata
/
Satisfação do Paciente
/
Procedimentos Cirúrgicos Ambulatórios
Tipo de estudo:
Prognostic_studies
Limite:
Adult
/
Aged
/
Aged80
/
Female
/
Humans
/
Male
/
Middle aged
País/Região como assunto:
Europa
Idioma:
De
Ano de publicação:
2017
Tipo de documento:
Article