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The Influence of Empathy and Consumer Forgiveness on the Service Recovery Effect of Online Shopping.
Wei, Jiahua; Wang, Zhenyu; Hou, Zhiping; Meng, Yongheng.
Afiliação
  • Wei J; School of Business, Guilin University of Technology, Guilin, China.
  • Wang Z; School of Business, Guilin University of Technology, Guilin, China.
  • Hou Z; School of Business, Guilin University of Technology, Guilin, China.
  • Meng Y; School of Business, Guilin University of Technology, Guilin, China.
Front Psychol ; 13: 842207, 2022.
Article em En | MEDLINE | ID: mdl-35432063
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Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Idioma: En Ano de publicação: 2022 Tipo de documento: Article
Texto completo
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XML
PubMed Links
Buscar no Google

Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Idioma: En Ano de publicação: 2022 Tipo de documento: Article