Frustration and Anger Mitigation After Service Failure: The Effect of Other Consumer's Explanation and Employee's Explanation on Frustration and Anger After the Service Failure.
Psychol Res Behav Manag
; 16: 1763-1785, 2023.
Article
em En
| MEDLINE
| ID: mdl-37193542
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1
Coleções:
01-internacional
Base de dados:
MEDLINE
Idioma:
En
Ano de publicação:
2023
Tipo de documento:
Article