Analyzing Linguistic Disparities in Telehealth Care Outcomes at a Multidisciplinary Craniofacial Center.
Cleft Palate Craniofac J
; : 10556656231187291, 2023 Aug 22.
Article
em En
| MEDLINE
| ID: mdl-37605606
ABSTRACT
OBJECTIVE:
To examine linguistic disparities between English- and Spanish-speaking patients in access to care, satisfaction, and telehealth appointment attendance.DESIGN:
Retrospective study recording demographics for non-attendance analysis and conducting phone surveys assessing satisfaction with telehealth.SETTING:
Data was collected between March and December 2020 at the UCSF Craniofacial Center (CFC), a multidisciplinary pediatric clinic. Patients English- and Spanish-speaking patients with a telehealth appointment.Interventions:
The CFC offered language-concordant outreach, assistance with the telehealth platform, and interpreters at all telehealth appointments. MAIN OUTCOMEMEASURES:
Demographics and patient-reported satisfaction with telehealth, barriers, and instruction clarity.RESULTS:
Medicaid insurance was the only predictor of non-attendance. Surveys revealed that Spanish-speakers had 12.4 times the odds of lacking access to telehealth technology and 10.7 times the odds of needing help with logging on compared to English-speakers. There were no significant differences in satisfaction outcomes.CONCLUSIONS:
We attribute this equity in satisfaction to our language-concordant outreach efforts.
Texto completo:
1
Coleções:
01-internacional
Base de dados:
MEDLINE
Tipo de estudo:
Observational_studies
/
Prognostic_studies
/
Risk_factors_studies
Idioma:
En
Ano de publicação:
2023
Tipo de documento:
Article