Effectiveness of designing a knowledge-based artificial intelligence chatbot system into a nursing training program: A quasi-experimental design.

ABSTRACT

BACKGROUND: Chatbots have gained popularity in the healthcare industry due to their ability to provide prompt and accurate responses to a wide range of inquiries. This has been particularly beneficial for nurses who often require quick access to information and may have questions related to patient care. PURPOSE: To evaluate the effectiveness of designing a knowledge-based artificial intelligence chatbot system for a nursing training program. METHODS: The study utilized a Quasi-experimental design and collected data from a purposive sample of 73 nurses using Google Forms. The tools used in the study included 1) a structured questionnaire for nurses (a) Demographic data (b) Nurses' knowledge regarding chatbots, 2) Nurses' knowledge about artificial intelligence, 3) Nurses' perception of the application of chatbots in nursing, and 4) Nurses' opinions about the use of nursing chatbots or traditional methods of education. RESULTS: There was a highly statistically significant improvement in nurses' knowledge-based chatbot systems post-intervention (p = 0.001). CONCLUSION: Integrating an artificial intelligence chatbot system into a nursing training program provides nurses with easy access to reliable and evidence-based knowledge. The chatbot offers immediate answers, explanations, and up-to-date resources, empowering nurses to make informed decisions, stay updated, and served as a communication platform connecting nurses through a common language and enhance their practice. RECOMMENDATION Incorporating a knowledge-based chatbot system into a nursing training program. Furthermore, further research should be conducted to explore the long-term impact of chatbot systems on nursing practices and education.