Age and sex-related differences in outcomes of OHCA patients after adjustment for sex-based in-hospital management disparities.

OBJECTIVES: Out-of-hospital cardiac arrest (OHCA) survival differences due to sex remain controversial. Previous studies adjusted for prehospital variables, but not sex-based in-hospital management disparities. We aimed to investigate age and sex-related differences in survival outcomes in OHCA patients after adjustment for sex-based in-hospital management disparities. METHODS: This retrospective observational study used a prospective multicenter OHCA registry to review data of patients from October 2015 to December 2020. The primary outcome was good neurological outcome defined as cerebral performance category score 1 or 2. We performed multivariable logistic regression and restricted cubic spline analysis according to age. RESULTS: Totally, 8988 patients were analyzed. Women showed poorer prehospital characteristics and received fewer coronary angiography, percutaneous coronary interventions, targeted temperature management, and extracorporeal membrane oxygenation than men. Good neurological outcomes were lower in women than in men (5.8% vs. 12.2%, p < 0.001). After adjustment for age, prehospital variables, and in-hospital management, women were more likely to have good neurological outcomes than men (adjusted odds ratio [aOR] 1.37, 95% confidence interval [CI] 1.07-1.74, p = 0.012). The restricted cubic spline curve showed a reverse sigmoid pattern of adjusted predicted probability of outcomes and dynamic associations of sex and age-based outcomes. CONCLUSIONS: Women with OHCA were more likely to have good neurological outcome after adjusting for age, prehospital variables, and sex-based in-hospital management disparities. There were non-linear associations between sex and survival outcomes according to age and age-related sex-based differences.

Economic Impact of Lean Healthcare Implementation on the Surgical Process.

OBJECTIVES: The objective of this study was to analyse and detail surgical process improvement activities that achieve the highest economic impact. METHODS: Over 4 years, a team of technicians and healthcare professionals implemented a set of Lean surgical process improvement projects at Vall d'Hebron University Hospital (VHUH), Barcelona, Spain. Methods employed in the study are common in manufacturing environments and include reducing waiting and changeover time (SMED), reducing first time through, pull, and continuous flow. Projects based on these methods now form part of the daily routine in the surgical process. The economic impact on the hospital's surgical activity budget was analysed. RESULTS: Process improvements have led to annual operational savings of over EUR 8.5 million. These improvements include better patient flow, better management of information between healthcare professionals, and improved logistic circuits. CONCLUSIONS: The current cultural shift towards process management in large hospitals implies shifting towards results-based healthcare, patient-perceived value (VBHC), and value-added payment. A Lean project implementation process requires long-term stability. The reason a considerable number of projects fail to complete process improvement projects is the difficulty involved in establishing the project and improving management routines. Few studies in the literature have investigated the economic impact of implementing Lean management a posteriori, and even fewer have examined actual cases. In this real case study, changes to surgical block management were initiated from stage zero. After being carefully thought through and designed, changes were carried out and subsequently analysed.

Epidemiology and management of transient ischemic attack in Trieste district, how day hospital assessment improves outcomes: a five-year retrospective study.

BACKGROUND: Transient ischemic attack (TIA) is defined as a transient episode of neurologic dysfunction, without acute infarction or tissue injury lasting less than 24 h. Previous data suggest TIA precedes 15% of ischemic strokes, with a higher risk in the first week. Current practice guidelines advise evaluation through rapid neurological visit or admission to hospital. We provide data on TIA incidence in Trieste, and we compare three different types of assessment: day hospital (DH), stroke unit (SU), and emergency department/outpatients (ED). METHODS: This is a 5-year retrospective study of transient cerebrovascular events admitted in the University Hospital of Trieste (230.623 inhabitants), between 2016 and 2020. We calculated TIA prevalence in Trieste district's general population. Our primary endpoint is ischemic recurrences within 90 days, and we evaluate the possible association between different types of management. RESULTS: TIA incidence rate was 0.54/1000 inhabitants. In the multivariate analysis remained significantly associated with primary endpoint: ABCD2 (OR 1.625, CI 95% 1.114-2.369, p = 0.012) and DH evaluation (OR 0.260, CI 95% 0.082-0.819, p = 0.021). CONCLUSIONS: Incidence of TIA in Trieste district is in line with previous data. We demonstrate the crucial role of DH evaluation over the outpatient/ED in reducing overall mortality and recurrence rate. Prompt recognition of patients at high risk for cerebrovascular events and specialist follow-up may reduce the incidence of major vascular events and death.

Introduction of hospital-based health technology assessment in China: experiences from seven pilot hospitals.

OBJECTIVES: This study aimed to introduce a pilot program for hospital-based health technology assessment (HB-HTA) in China and present the participants' experiences based on seven case studies from seven tertiary hospitals. METHODS: One-year pilot projects were initiated at the beginning of 2018. Seven pilot hospitals were closely followed from the beginning until the completion of their pilot HTA project. Regular interviews were conducted with the hospital managers leading the HB-HTA projects and key members of the special HTA teams. Observations were made based on field trips and written HTA reports. RESULTS: Three pilot projects evaluated the use of medical consumables, three evaluated the use of surgical or medical interventions, and one evaluated an innovative management model for ventilators. Real-world data were collected from all the pilot projects to assist with the assessments. Most HB-HTA pilot projects achieved remarkable results such as improvements in economic efficiency; however, there were also obvious deficiencies such as the lack of a necessary cost-effectiveness analysis. CONCLUSIONS: The results varied among the seven HB-HTA pilot projects. The HB-HTA pilot program was implemented to promote the use of HB-HTA in hospital decision making in China. At the same time, HB-HTA in China faces challenges. We have made some policy recommendations based on the findings of the pilot projects.

Exploring effective implementation pathways to become an excellent chief financial officer in public hospital: a qualitative comparative analysis (QCA) from China.

BACKGROUND: Hospital chief financial officer (CFO) contributes to improving health system performance. However, how to become an excellent hospital CFO has rarely been considered from a holistic perspective. This paper aims to identify competencies required by hospital CFO to fulfil the position's responsibilities and explore effective implementation pathways to generate high performance and improve healthcare service. METHODS: We conducted 61 semi-structured interviews with individuals in key leadership positions in China's hospitals and researchers focusing on healthcare system management to identify core competencies necessary for hospital CFO. Interviews were analysed through a multi-stage review process and modified via expert vetting using a national panel of 23 professors. Subsequently, interviews were conducted with 32 hospital CFOs from 14 provinces throughout September 2021 to May 2022. We scored the performance of 32 hospital CFOs in various aspects of competency and used the fuzzy-set qualitative comparative analysis to explore the competency configurations of excellent CFOs. RESULTS: We identify seven core competencies necessary for a hospital CFO to fulfil management practices, including personal morality, resource management, strategy management, learning ability, negotiating skill, leadership skill, and financial management. The findings indicate that a single competency factor is not a necessary condition to become an excellent hospital CFO. The results of qualitative comparative analysis then make it possible to propose four configurational paths, namely, supportive, interpersonal, all-around development, and technical, to become an excellent hospital CFO and achieve effective managerial performance. CONCLUSIONS: The responsibilities of hospital CFOs are complex and varied, hence, a better understanding of competencies required by CFO is essential to implement their responsibilities effectively. The identification in this study of the four effective implementation pathways to becoming an excellent hospital CFO enriches the literature on hospital management and provides implications for China's hospitals and their CFOs.

Sistema de Gestión Hospitalaria para la atención de la pareja infértil. Centro Territorial de Holguín, 2021

Introducción: La infertilidad es una enfermedad del sistema reproductivo que altera el equilibrio biológico, psicológico y social de las parejas. En Cuba existe un programa para el tratamiento de la pareja infértil y el Ministerio de Salud Pública incluye en sus directrices implementar las bases organizativas, sistema de trabajo, indicadores, funciones y control que garanticen el perfeccionamiento del Programa para la óptima atención de parejas infértiles, y dentro de esto se incluye confeccionar bases de datos donde se registren las parejas tratadas por este motivo. Objetivos: Implementar un Sistema de Gestión Hospitalaria para la atención de la pareja infértil, en el Centro Territorial de Holguín. Métodos: Se realizó un estudio de desarrollo tecnológico, se confeccionó sobre el sistema de base de datos relacional postgreSQL, se empleó la herramienta Odoo con el objetivo de englobar en un único software todas las prestaciones que necesita la consulta. Se utilizó el lenguaje de programación Python. Resultados: SCAPI, permite gestionar la información de los pacientes y sus historias clínicas, está compuesto por módulos relacionados: configuración general, permite crear los perfiles de usuarios y los permisos para interactuar con el sistema; SCAPI muestra y gestiona toda la información relacionada con la historia clínica digital, la agenda de turnos, medios diagnósticos (estudios de reserva ovárica, espermogramas, ecografías ováricas, estudios hormonales, técnicas de baja y alta tecnología entre otros). Conclusiones: El Sistema de Gestión Hospitalaria para la atención de la pareja infértil, contribuye al objetivo de una mayor calidad de la atención al paciente pues gestiona la información de estos y sus historias clínicas de manera rápida, oportuna y fiable.

Introduction: Biological infertility is a disease of the reproductive system that alters the psychological and social balance of couples. In Cuba there is a program for the treatment of infertile women and the Ministry of Public Health includes in its guidelines to implement the organizational bases, work system, indicators, functions and control that guarantee the improvement of the Program, including databases where couples treated for this reason are registered. Objective: To implement a Hospital Management System for the infertile couple care in the Holguín Territorial Center. Methods: A study of technological development was carried out using postgre SQL relational database system, Odoo tool, and Python programming language. Results: SCAPI allows to manage the information of patients and their medical records; it is made up of modules that are related to each other: the general configuration module which allows you to create user profiles and permissions to interact with the system; the SCAPI module which shows and manages all the information related to the digital medical history, appointment schedules, and diagnostic means (ovarian reserve studies, spermograms, ovarian ultrasound, hormonal studies, low and high technology techniques, among others). Conclusions: Hospital Management System for the care of infertile couples allows managing fast, timely and reliable information on patients and their medical records during care consultations for infertile couples with the aim of achieving a higher quality of patient care.

Restruturação de um hospital geral para o enfrentamento à pandemia Covid-19: o caso do CHC/UFPR / Restructuring of a general hospital to combat the Covid-19 pandemic: the case of CHC/UFPR

Resumo: O enfrentamento a uma pandemia requer que hospitais, estrategicamente, gerenciem o seu espaço, equipe e suprimentos com vistas à oferta segura de ações ao público que atende. O objetivo consistiu em analisar a reestruturação do CHC/UFPR frente à pandemia Covid-19 nos componentes "estrutura", "processo" e "resultado" e suas relações com o ensino, a pesquisa e a assistência. A metodologia empregada foi a pesquisa do tipo Estudo de caso único, realizado no período de junho de 2022 a fevereiro de 2023. O total de 42 profissionais vinculados ao hospital (com ou sem cargo nas funções administrativas e assistenciais multiprofissionais) foram entrevistados por videoaudiogravação (Microsoft Teams), considerados fonte primária dos dados. Dados secundários foram adicionados por meio de coleta documental, oriundos de pastas Computadorizadas do hospital, disponibilizadas por compartilhamento de nuvem digital e impressões da pesquisadora, registradas em Diário de Bordo, oriundo de aspectos que emergissem no decurso das entrevistas. Os dados foram operacionalizados pelo Software MaxQda®, o qual apresentou os segmentos codificados. Para a análise dos dados, utilizou-se a Análise de Conteúdo Temático Categoria (ACTC). A matriz de análise comportou os dados construída à luz da tríade de Avedis Donabedian: Estrutura, Processo e Resultado como referencial teórico e também corresponderam a colunas e linhas horizontais para os elementos Assistência, Ensino e Pesquisa. Obteve-se o total de 1108 Unidades de registro (URs). As três categorias foram expressas por componentes da tríade e estas, desdobradas em subcategorias, a saber: categoria 1: Estrutura (Recursos Humanos, Recursos Físicos; Recursos Tecnológicos, Materiais e insumos; Recursos financeiros e apoio externo); categoria 2: Processo (Protocolos, Fluxos e Dinâmica de atendimento; Atuação profissional) e categoria 3: Resultado (Resultado imediato da reestruturação do CHC; Mudanças no estado de saúde dos indivíduos; Lições aprendidas; Satisfação de expectativas dos trabalhadores; e, Planejamento para o pós-Covid-19). Ante ao exposto, foi possível a proposição de um modelo gráfico de contingenciamento a pandemias. O hospital dentro das suas condições reestruturadas atendeu a demanda conforme o objetivo priorizado pelos gestores. Percebeu-se a tríade "estrutura, processo e resultado" operacionalizada numa engrenagem prática, sem a qual torna ineficiente a missão de uma organização. Embora a atribuição de pesos não tenha sido foco da pesquisa, foi possível perceber que a missão de assistência esteve em evidência ao passo em que o ensino e a pesquisa permearam mais em determinadas subcategorias face a outras. Esta pesquisa pode contribuir ao planejamento de ações que possam vir a ser necessários em situações semelhantes e futuras no cenário de saúde conjecturados na sustentabilidade hospitalar, objetivo comum por muitas organizações. O uso de modelos e planos de contingência a pandemias pode instrumentalizar condutas e tomada de decisões por gestores em crises instauradas em contexto hospitalar.

Abstract: When facing a pandemic, hospitals must strategically manage their space, staff and supplies aiming at the safe offering of actions to the public it attends. The objective was to analyze the restructuring of the CHC/UFPR in the face of the Covid-19 pandemic as to the "structure", "process" and "result" components, and their relationship with teaching, research, and assistance. The methodology used was the single case study research, carried out from June 2022 to February 2023. A total of 42 professionals linked to the hospital (with or without positions in administrative and multidisciplinary care functions) were interviewed via video audio recording (Microsoft Teams), considered the primary source of data. Secondary data were added through documentary collection, from the computerized folders of the hospital, made available through digital cloud sharing and the researcher's impressions, recorded in the Logbook, arising from aspects that emerged during the interviews. The data were operationalized by the Software MaxQda®, which presented the coded segments. For data analysis, it was used the Category Thematic Content Analysis (ACTC). The analysis matrix comprised the data constructed considering the Avedis Donabedian's triad: Structure, Process and Result, as a theoretical reference and it corresponded to columns and horizontal lines for the elements Assistance, Teaching and Research. A total of 1108 Registration Units (URs) were obtained. The three categories were expressed by components of the triad and these were broken down into subcategories, namely: category 1: Structure (Human Resources, Physical Resources; Technological Resources, Materials and inputs; Financial resources and external support); category 2: Process (Protocols, Flows and Dynamics of care; Professional performance) and category 3: Result (Immediate result of the restructuring of the CHC; Changes in the health status of individuals; Lessons learned; Satisfaction of workers' expectations; and, Planning for post-Covid-19). In view of the above, it was possible to propose a graphic model for pandemic contingency. The hospital, within its restructured conditions, met the demand according to the objective prioritized by the managers. The triad "structure, process and result" was operationalized in a practical manner, without which the mission of an organization would become inefficient. Although the attribution of weights was not the focus of the research, it was possible to notice that the assistance was in evidence while teaching and research permeated more in certain subcategories compared to others. This research can contribute to the planning of actions that may be necessary in similar and future situations in the health scenario conjectured in hospital sustainability, a common objective for many organizations. The use of models and contingency plans for pandemics can instrumentalize conducts and decision-making by managers in crises arising in a hospital context.

Let's Talk About it: The Utility of Formalized Support for Medical Residents.

Medical residents are significantly impacted by burnout and depression. Recent events have only further increased the pressure and demands on the healthcare sector, intensifying the burden facing residents and posing a threat to residents' well-being. As a result, significant efforts are being made to provide formalized support and well-being programs. Yet, emergent evidence indicates that residents do not sufficiently utilize this form of support. Considering the organizational investment and focus on formalized support programs, we conducted a mixed-method study to investigate residents' utilization of formalized well-being support, and potential reasons for non-use. Our study was conducted during a period of increased work burden and stress for medical residents, where formalized support was specifically offered and targeted to medical staff. Our findings confirm earlier results of low support utilization and point to the importance of informal support mechanisms, in particular peer support. We conclude by discussing the role of managers and educational programs in facilitating a positive cultural shift to promote and support residents in seeking support.

Custeio Baseado em Atividade e Tempo (TDABC) em um Departamento de Endoscopia de um hospital privado / Time-driven Activity-based Costing (TDABC) in an Endoscopy Department of a private hospital

Contexto: A gestão da saúde baseada em valor (VBHC) vem sendo a estratégia de diversas instituições de saúde no mundo todo, como forma de melhorar a qualidade dos serviços entregues de forma sustentável. Medir os resultados em saúde e custos é fundamental para a manutenção do VBHC e é um passo essencial para a sua implementação. Objetivo: O objetivo deste estudo de caso é retratar a aplicação do método TDABC em um procedimento de endoscopia ambulatorial com colonoscopia de um hospital privado do Sul do Brasil. Métodos: Este estudo aplicou o método Time-driven Activity-based Costing (TDABC) como técnica de microcusteio em um centro da saúde suplementar brasileira para avaliar o custo de procedimentos realizados na endoscopia. Foram analisados descritivamente os custos e tempos dos procedimentos e identificados os recursos e atividades de maior representatividade financeira. Por fim, foi feita uma comparação entre o custo aferido e a taxa de reembolso dos procedimentos. Resultados: O custo por procedimento apurado por meio do método é de R$ 684,77, e seu valor de reembolso médio é de R$ 993,91, mostrando-se lucrativo para a instituição. Conclusões: A aplicação do TDABC gerou melhor entendimento sobre todos os custos envolvidos no procedimento e representa o primeiro passo para a difusão do método aos demais processos e departamentos do hospital.

Context: Value-based health management (VBHC) has been the strategy of several health institutions around the world, as a way to improve the quality of services delivered in a sustainable way. Measuring health outcomes and costs is critical to maintaining the VBHC and is an essential step in its implementation. Objective: The objective of this case study is to portray the application of the TDABC method in an outpatient endoscopy procedure with colonoscopy in a private hospital in southern Brazil. Methods: This study applied the Time-driven Activity-based Costing (TDABC) method as a microcosting technique in a Brazilian supplementary health center to assess the cost of procedures performed in endoscopy. The costs and times of the procedures were descriptively analyzed and the resources and activities of greater financial representation were identified. Finally, a comparison was made between the measured cost and the reimbursement rate of the procedures. Results: The cost per procedure calculated using the method is R$ 684.77, and its average reimbursement value is R$ 993.91, proving to be profitable for the institution. Conclusions: The application of TDABC generated a better understanding of all the costs involved in the procedure and represents the first step towards disseminating the method to other hospital processes and departments.

A capacidade de leitos hospitalares no Brasil, as internações no SUS, a migração demográfica e os custos dos procedimentos / Hospitals beds in Brazil, SUS inpatients, demographic migration and procedures costs

Objetivo: Avaliar, por meio de dados de vida real, a capacidade dos leitos hospitalares brasileiros versus as recomendações da Organização Mundial de Saúde (OMS), como esses leitos estão sendo utilizados, de onde vêm os pacientes, quanto isso custa, as diferentes patologias que têm chegado aos hospitais e o percentual de tempo de internação em leitos de cuidado intensivo. Métodos: Estudo retrospectivo histórico realizado entre julho de 2018 e junho de 2019 a partir de dados obtidos do Datasus e subsequentemente processados em MySQL para diferentes perspectivas. Todos os índices foram construídos por meio de quintis de dias de internação e posteriormente subdivididos em análises mais específicas, confrontadas com literatura específica do assunto e diferentes diretrizes internacionais. Resultados: O Sistema Único de Saúde (SUS) teve um total de 9.275.680 pacientes únicos internados durante o período de análise, tendo um custo total de R$ 183 bilhões, totalizando 63.817.613 de diárias hospitalares com uma média de 6,3 dias de internação, R$ 1.972,73 de custo médio por internação e R$ 286,73 de custo médio diário. Conclusão: O SUS e toda a sua estrutura em perspectiva histórica são bem recentes. Cabe ainda aprimorar os processos de atenção de rede primária (portas de entrada), bem como desenvolver e disseminar os processos de desospitalização (portas de saída/reintrodução para a atenção primária).

Objective: Through real-world evidence, evaluate the hospital beds capacity in Brazil versus WHO recommendations, how these hospital beds are used, where patients come from, how much does this cost, which different diseases are coming and the Intensive Units utilization. Methods: Retrospective study realized between July 2018 and June 2019 through Datasus data and processed on MySQL to different perspectives. All indexes have been organized on quintiles internment days and then sub analyzed in different perspectives, comparing with local literature and with international Guidelines. Results: National Health System (SUS) had 9.275.680 unique patients during the analyzed period, with a total cost of R$ 183 billions, and 63.817.613 hospitalization days diaries charged. The average length of stay was 6.3 days and it cost R$ 1.972,73 per patient. Conclusion: National Health System (SUS) is very recent on historic perspective. Whole system needs to improve primary health flows (entrance door) as well as develop and disseminate at home care process (exit door/reintroduction to primary care).

Análisis con GRD: El egreso hospitalario indiferenciado de la maternidad no representa la complejidad de las pacientes con alto riesgo obstétrico / DRG analysis: undifferentiated hospital discharges of maternity does not represent the complexity of patients with high obstetric risk

INTRODUCCIÓN: La gestión actual de camas hospitalarias sigue un modelo de indiferenciación en el que existen camas quirúrgicas, médicas y de pacientes críticos. Las maternidades si bien no siguen este modelo, tienen egresos indiferenciados con pacientes que pueden egresar post parto o aún embarazadas (con patologías perinatales). OBJETIVO: Evaluar diferencias entre egresos con parto normal y aquellos con patologías de alto riesgo obstétrico (ARO) respecto a estancia media (EM) y el consumo de recursos cuantificado con el peso medio de los grupos relacionados con el diagnóstico (PMGRD). MÉTODO: Estudio transversal con egresos maternales periodo 2017-2018. Se usó Categoría Diagnóstica Mayor (CIE - 10) para definir dos grupos de egreso: 1. Con parto normal a término o 2. Con patología ARO. Se compararon 1.658 y 1.669 egresos del grupo 1 y 2 respectivamente. Las variables de resultado son EM y PMGRD. Se compararon variables cuantitativas con t de student y Kruskal Wallis. Se usó Odds Ratio con respectivo intervalo de confianza para evaluar asociación entre variables y regresión logística multivariada para ajustar asociación. RESULTADOS: La edad, proporción de gestantes tardías, EM y PMGRD fue mayor en los egresos ARO (p<0,05). Existe fuerte asociación de EM prolongada (>4 días) y PMGRD elevado (>0.3109) con los egresos ARO (ORa=3.75; IC95%=3.21-4.39 y ORa=1.28; IC95%=1.1-1.49 respectivamente). CONCLUSIONES: Es necesario diferenciar los egresos del servicio de maternidad porque los egresos de ARO muestran mayor complejidad. La evaluación del riesgo usando EM y PMGRD permite analizar con especificidad los egresos maternales para una mejor gestión de camas y del recurso humano.

INTRODUCTION: The current management of hospital beds in Chile follows an undifferentiation model in which there are surgical, medical and critical patient bed. Maternity hospitals although they do not follow this model, have undifferentiated discharges with patients who may leave poatpartum or still pregnant (with perinatal pathologies) OBJECTIVE: To assess differences between discharges with normal delivery and those with high obstetric risk pathologies (HOR) with respect to mean stay (MS) and the resource spending quantified with the average weight of the diagnosis related group (AWDRG). METHOD: Cross-sectional study with maternal discharges between 2017-2018 period. Major Diagnostic Category (ICD - 10) was used to define two discharge groups: 1. With normal term birth or 2. With HOR pathology. 1,658 and 1,669 egress from group 1 and 2 were compared respectively. The outcome variables are EM and AWDRG. Quantitative variables were compared with student t and Kruskal Wallis. Odds Ratio and respective confidence interval were used to evaluate association between variables and multivariate logistic regression to adjust association. RESULTS: Age, proportion of late pregnant women, MS and AWDRG was higher in HOR discharges (p <0.05). There is a strong association of prolonged MS (> 4 days) and elevated AWDRG (> 0.3109) with HOR discharges (ORa = 3.75; 95% CI 3.21-4.39 and ORa = 1.28; 95% CI 1.1-1.49 respectively). CONCLUSIONS: It is necessary to differentiate medical discharge of the maternity service because the HOR egress show greater complexity. The risk assessment using MS and AWDRG allows to analyze with specificity the maternal discharge for a better management of beds and human resources.

Os efeitos do memorando de entendimento nas Unidades Locais de Saúde: o caso da Unidade Local de Saúde de Castelo Branco / The effects of the memorandum of understanding in the Local Health Units: the case of the Local Health Unit of Castelo Branco

Objetivo: Verificar se o Memorando de Entendimento sobre Condicionalismos Específicos de Política Económica (MECPE), imposto em Portugal em período de crise pelo Fundo Monetário Internacional, Banco Central Europeu e Comissão Europeia, gerou melhoria nos resultados de eficiência no sector da Saúde. Métodos: Foi realizado um estudo de caso para avaliação dos resultados de eficiência nos departamentos clínicos da Unidade Local de Saúde de Castelo Branco (ULSCB), localizada em uma das áreas economicamente mais desfavorecidas Recorreu-se à técnica da Análise Envoltória de Dados, levando em consideração como insumos os custos e como resultados a produção registada de cada departamento clínico em três períodos de tempo antes (2002-2010), durante (2011-2014) e após a austeridade (2015-2017). Os dados referentes ao custo e produção foram fornecidos pelo Gabinete de Apoio à Gestão e pelo Gabinete de Contabilidade do hospital. Em complemento da análise quantitativa, utilizou-se o método qualitativo de análise do conteúdo das entrevistas semiestruturadas, aos diretores e administradores do hospital, que permitiu avaliar a informação que detém e que é resultado do seu treinamento e sua experiência. Resultados: Durante o período de austeridade e execução do MECPE, a unidade hospitalar estudada obteve eficiência técnica média de 0,84, que significou um aumento de 16% em relação ao período anterior. Em particular, apenas um departamento clínico (neurologia) não registou essa melhoria em sua eficiência técnica. Na análise qualitativa do estudo, a maioria dos entrevistados sentiu que a austeridade teve impacto negativo na eficiência de seus departamentos e de seu hospital, o que não se confirma pelos resultados obtidos. Conclusões: O MECPE não apenas aumentou a eficiência técnica, mas também incentivou medidas inovadoras para aumentar os ganhos nos anos subsequentes.

Objective: To verify that the Memorandum of Understanding (MuO), imposed on Portugal in the period of crisis by the International Monetary Fund, the European Central Bank and the European Commission, generated an improvement in the efficiency results in the Health area. Methods: To evaluate the results of efficiency carried out a case study in the hospital clinical services Local Health Unit Castelo Branco (ULSCB), located in one of the areas with more economic constraints. Resorted to the technique of Data Envelopment Analysis, considering as input costs and as a result the recorded production of each clinical service in three time periods before (2002-2010) during (2011-2014) and after the crisis (2015-2017). The data relating to cost and production were provided by the Office of Support and the Hospital Accountability Office. In addition to the quantitative analysis, the qualitative method of content analysis of the semi-structured interviews was used, to the directors and administrators of the hospital, which allowed the evaluation of the information that it holds and which is the result of its training and experience. Results: During the period of austerity and execution of the MoU, the hospital unit under study obtained a technical efficiency average of 0.84, which meant an increase of 16% over the previous period. In particular, only one clinical service has failed to record this improvement in its technical efficiency. In the qualitative analysis of the study, most interviewees felt that austerity had a negative impact on the efficiency of their departments and their hospital, which is not confirmed by the results obtained. Conclusions: The Memorandum of Understanding not only increased technical efficiency but also promoted innovative measures that allowed for increased gains in subsequent years.

Factores de riesgo asociados a estadía hospitalaria prolongada en pacientes adultos / Risk factors associated with prolonged hospital stay in adult patients

Se realizó una investigación de casos y controles de pacientes adultos ingresados en el Hospital Provincial Docente Dr Joaquín Castillo Duany de Santiago de Cuba, durante 5 meses del 2017, con el propósito de estimar el efecto de determinados factores de riesgo como modificadores de la estadía hospitalaria, así como la magnitud del impacto en la potencial reducción del grado de exposición a estos. El grupo de estudio fue conformado por 40 pacientes y el de control por 80. Predominaron las lesiones osteomioarticulares en ambos grupos (con un total de 23,3 por ciento); en tanto, para los casos resultó más frecuente una estadía hospitalaria de 13 días y para los controles fue igual o superior a los 7 días como promedio. Entre los factores de riesgo fueron definidos, con un nivel de confianza de 95 por ciento, la edad superior a los 65 años (OR: 4; IC 95 por ciento: 1,2-17), la ocurrencia de episodios adversos (OR: 26; IC 95 por ciento: 8,1-80,3) y los retrasos en las decisiones médicas (OR: 19; IC 95 por ciento: 4-89). Pudo concluirse que el diseño epidemiológico permitió establecer relaciones de causalidad en la prolongación de la estadía hospitalaria y cuantificar la magnitud de su reducción si se controlan o eliminan los riesgos

An investigation of cases and controls in adult patients admitted at Dr Joaquín Castillo Duany Provincial Hospital from Santiago de Cuba was carried out during 5 months in 2017, with the purpose of estimating the effect of certain risk factors as modifiers of the hospital stay, as well as the magnitude of the impact in the potential reduction of the exposure degree to those factors. The study group was formed by 40 patients and the control group by 80. The osteomioarticular lesions prevailed in both groups (with a total of 23.3 percent); as long as, for the cases it was more frequent a hospital stay of 13 days and for the controls, equal or longer than 7 days as average. Among the risk factors were defined, with a confidence level of 95 percent, the age older than 65 years (OR: 4; IC 95 percent: 1.2-17), the occurrence of adverse episodes (OR: 26; IC 95 percent: 8.1-80.3) and the delays in the medical decisions (OR: 19; IC 95 percent: 4-89). It could be concluded that the epidemiological design allowed to establish causality relationships in the continuity of the hospital stay and to quantify the magnitude of its reduction if risks are controlled or eliminated

From prescribed work to the real work of nursing in in-patient care units of federal university hospitals / Del trabajo prescrito al trabajo real de enfermería en unidades de internación de hospitales universitarios federales / Do trabalho prescrito ao trabalho real da enfermagem em unidades de internação de hospitais universitários federais

ABSTRACT Objective: to identify similarities and differences found between the prescribed and real nursing work, from the perspective of nursing professionals of in-patient care units of federal university hospitals. Method: qualitative research with a descriptive and transversal exploratory design. Data collection was based on floating observation of the service; interview with two managers and twenty-three nursing professionals; and shadowing a nurse and nursing technician during their work shift. The data were organized using the Atlas.ti software, using the Thematic Content Analysis, supported by the Health Work Process and the Ergological Approach theoretical framework. Results: the results showed that there are similarities between the prescribed and the real nursing work which is determined by the division of work, which remains linked to the professional categories, and in relation to the team there is a multiprofessional work perspective. The differences are related to the management between the institutions and to the work pace. Both the similarities and the differences are connected to the one prescribed to the profession, being that there are movements of renormalizations, redefining the work organization, mainly with a view to integrative care, from the perspective of subjectivity. Conclusion: it is necessary to reconsider work, as the practices can be modified by the nursing professionals when they acquire new knowledge that substantiates work reorganization.

RESUMEN Objetivo: identificar las semejanzas y diferencias encontradas en el trabajo de enfermería, entre lo prescrito y lo real, a partir del punto de vista de los profesionales de enfermería en unidades de internación de hospitales universitarios federales. Método: investigación de la naturaleza cualitativa con un delineamiento exploratorio, descriptivo y transversal. Se recolectó los datos a partir de la observación flotante del servicio; se entrevistaron a dos gestores y veintitrés profesionales de enfermería; y seguimiento de un turno de trabajo de enfermero y técnico de enfermería. Se organizaron los datos con la ayuda del software Atlas.ti, utilizando el Análisis de Contenido Temático, que se basa en el referencial teórico del Proceso de Trabajo en Salud y del abordaje Ergológico. Resultados: los resultados demostraron que en el trabajo de enfermería existen semejanzas entre lo prescrito y lo real, determinados por la división del trabajo, que permanecen vinculadas a las categorías profesionales, y en relación al equipo hay una perspectiva de trabajo multiprofesional. Respecto a las diferencias, estas se relacionan a la gestión entre las instituciones y al ritmo de trabajo. Tanto las semejanzas como las diferencias se articulan con lo prescrito a la profesión, siendo que hay movimientos de renormalizaciones, redefiniendo la organización del trabajo, sobre todo con miras al cuidado integral, a partir de la perspectiva de la subjetividad. Conclusión: debemos pensar y repensar el trabajo, dado que los trabajadores de enfermería pueden modificar las prácticas al apropiarse de nuevos conocimientos que fundamenten la reorganización del trabajo.

RESUMO Objetivo: identificar semelhanças e diferenças encontradas no trabalho da enfermagem, entre o prescrito e o real, a partir do ponto de vista dos profissionais de enfermagem de unidades de internação de hospitais universitários federais. Método: pesquisa de natureza qualitativa com delineamento exploratório descritivo e transversal. A coleta de dados se deu a partir de observação flutuante do serviço; entrevista com dois gestores e vinte e três profissionais da enfermagem; e, acompanhamento de um turno de trabalho de enfermeiro e técnico de enfermagem. Os dados foram organizados com auxílio do software Atlas.ti, utilizando a Análise de Conteúdo Temática, sustentada pelo referencial teórico do Processo de Trabalho em Saúde e da abordagem Ergológica. Resultados: os resultados evidenciaram que no trabalho da enfermagem há semelhanças entre o prescrito e o real determinados pela divisão do trabalho, que se mantém atrelada às categorias profissionais, e em relação à equipe há uma perspectiva de trabalho multiprofissional. Quanto às diferenças, estão relacionadas à gestão entre as instituições e ao ritmo de trabalho. Tanto as semelhanças quanto as diferenças estão articuladas ao prescrito à profissão, sendo que há movimentos de renormalizações, redefinindo a organização do trabalho, principalmente com vistas ao cuidado integral, a partir da perspectiva da subjetividade. Conclusão: há que se pensar e repensar o trabalho, pois as práticas podem ser modificadas pelos trabalhadores de enfermagem, ao se apropriarem de novos conhecimentos que fundamentem a reorganização do trabalho.

Gestão hospitalar e gerenciamento em enfermagem à luz da filosofia lean healthcare / Gestión hospitalaria y gerenciamiento en enfermería a la luz de la filosofía lean healthcare / Hospital management and nursing management in the light of the lean philosophy in healthcare

RESUMO Este artigo objetivou refletir sobre a gestão hospitalar e o gerenciamento em enfermagem atrelados à filosofia Lean Healthcare. Concluiu-se que tanto os hospitais quanto o seu maior quantitativo de trabalhadores, a equipe de enfermagem, podem ser beneficiados com a aplicação dos conceitos Lean, no sentido de evitar desperdícios, agregar valor ao serviço e propiciar mais qualidade de assistência em saúde.

RESUMEN Este artículo tuvo el objetivo de reflexionar acerca de la gestión hospitalaria y del gerenciamiento en enfermería viculados a la filosofía Lean Healthcare. Se concluyó que tanto los hospitales como su mayor cuantitativo de trabajadores, el equipo de enfermería, pueden ser beneficiados con la aplicación de los conceptos Lean, en lo que se refiere a evitar desperdicios, agregar valor al servicio y propiciar más cualidad de asistencia en salud.

ABSTRACT This article aimed to reflect on hospital management and nursing management based on the Lean Philosophy in Healthcare. It was concluded that hospitals and their most numerous health professionals, the nursing team, may benefit from the application of Lean concepts, in order to avoid waste, add value to the service and provide better health care.

Relação entre indicadores de qualidade e econômicos: um estudo em uma rede de hospitais do terceiro setor do Sul do Brasil / Relationship between quality and financial indicators: a study in a hospital network of the third sector of South Brazil

Resumo Introdução A gestão hospitalar é uma área complexa da administração, pois compreende um conjunto organizacional em que todos os setores são interdependentes e funcionam ao mesmo tempo. Um dos principais objetivos dessas organizações é proporcionar serviços de qualidade com os recursos disponíveis para a melhoria contínua da qualidade dos serviços por meio de aprimoramentos no ambiente. Objetivo Analisar a relação dos indicadores econômicos e financeiros com os índices de qualidade hospitalar. Método Estudo de caráter descritivo, documental e de abordagem quantitativa, baseada em hospitais do terceiro setor do Sul do país, com a utilização dos relatórios gerenciais, de enfermaria e de internação, para os indicadores de qualidade, e dos demonstrativos contábeis, para os indicadores financeiros. Para a análise, foram empregados testes de estatística univariada (descritiva e correlação de Pearson). Resultados A relação entre os índices demonstra a existência de correlação significativa entre os indicadores analisados, apresentando quais indicadores que devem ser observados pelo gestor hospitalar. Conclusão Considera-se que, quanto mais as entidades hospitalares prestarem um serviço de qualidade, maior será o retorno financeiro e, portanto, maiores serão os recursos para investimentos, no intuito de aprimorar a qualidade dos serviços.

Abstract Background Hospital management is a complex area of ​​administration since it has an organizational set where all sectors are interdependent and work at the same time. One of the main goals of these organizations is to provide quality services with the resources available to continuously improve the quality of services through improvements in the environment. Objective To analyze the relationship between economic and financial indicators with hospital quality indices. Method This is a descriptive, documentary and quantitative study based on the third sector hospitals in the south of the country. Management, nursing, and hospitalization reports are used for the quality indicators and the financial statements for the financial indicators. Univariate statistical tests (descriptive and Pearson correlation) were used for the analysis. Results The relationship between the indexes shows the existence of a significant correlation between the analyzed indicators, demonstrating which indicators should be observed by the hospital manager. Conclusion the more hospital entities providing a quality service, the greater the financial return, and therefore the greater the resources for investments to improve the quality of services.

Recursos humanos em hospitais estaduais gerenciados por organizações sociais de saúde: a lógica do privado / Human resources in state hospitals managed by health social organizations: the logic of the private / Recursos humanos en hospitales estatales administrados por organizaciones sociales de salud: la lógica del privado

Resumo Este estudo teve como principal objetivo analisar as políticas de recursos humanos em saúde nos hospitais estaduais gerenciados por organizações sociais de saúde no Espírito Santo. Para tal, efetuou-se uma pesquisa qualitativa, elegendo-se como campo de investigação as organizações sociais que gerenciam hospitais públicos no estado. Na coleta de dados, buscaram-se as normativas e os contratos de gestão firmados entre 2008 e 2016 e realizaram-se entrevistas individuais com os gestores de recursos humanos das instituições participantes. Na análise dos materiais de campo, lançou-se mão da técnica de análise de conteúdo, sendo eleitas cinco categorias empíricas de análise dos contratos: modelo de vínculo empregatício, permissão de contratação de pessoa jurídica, percentual de gastos com pessoal, procedimento de contratação de pessoal, metas relativas à gestão de pessoas. As entrevistas foram analisadas pelas unidades de significação como proposto por Kvale. Os resultados demonstraram que os contratos omitem informações exigidas legalmente e possuem aditivos em demasia. As práticas de gestão de pessoas são próprias de empresas privadas, atendendo a algumas orientações do trabalho em saúde, contudo não referenciando o Sistema Único de Saúde. Adotam métodos divergentes das regras do concurso público e da não precarização do trabalho.

Abstract The main goal of the present study was to analyze the politics of human resources in health in state hospitals managed by health social organizations in the state of Espírito Santo, Brazil. We conducted a qualitative research, choosing as the field of investigation the social organizations that manage public hospitals in the state. During the data collection process, we sought the regulations and management contracts signed between 2008 and 2016, and performed individual interviews with the human resources managers of the participating institutions. During the analysis of the fieldwork materials, we used the content analysis technique, and chose five empirical categories of analysis of the contracts: the employment relationship model, the permission to hire legal entities, the percentage of expenses with staff, the procedure used to hire staff, and the goals regarding people management. The interviews were analyzed through the units of meaning proposed by Kvale. The results showed that the contracts omit legally-required information and have too many amendments. The people management practices are typical of private companies, and follow some guidelines of the work in health, but without reference to the Brazilian Unified Health System (Sistema Único de Saúde, SUS, in the Portuguese acronym). They adopt methods that are different from the rules of the public service entrance exams and the non-precarization of labor.

Resumen Este estudio tuvo como principal objetivo analizar las políticas de recursos humanos en salud en los hospitales estatales administrados por organizaciones sociales de salud en el Estado de Espírito Santo. Para esto, se efectuó una investigación cualitativa, seleccionando como campo de investigación las organizaciones sociales que administran hospitales públicos en el estado. En la recolección de datos, se buscaron las normativas y los contratos de gestión firmados entre el 2008 y el 2016, y se realizaron entrevistas individuales con los gestores de recursos humanos de las instituciones participantes. En el análisis de los materiales de campo, se empleó la técnica de análisis de contenido, siendo elegidas cinco categorías empíricas de análisis de los contratos: modelo de vínculo laboral, permiso de contratación de persona jurídica, porcentaje de gastos de personal, procedimiento de contratación de personal, metas relativas a la gestión de las personas. Las entrevistas se analizaron a partir de las unidades de significado como propone Kvale. Los resultados demostraron que los contratos omiten información requerida por ley y presentan un alto número de condiciones adicionales. Las prácticas de gestión de personas son propias de empresas privadas, cumpliendo algunas de las orientaciones de trabajo de la salud, pero sin hacer referencia al Sistema Único de Salud. Adoptan métodos divergentes de las reglas de licitación o concurso público y de la no precarización del trabajo.

Perfil epidemiológico dos pacientes com lesões buco-maxilo-faciais: contribuições para a eficiência dos processos de gestão hospitalar / Epidemiological profile of patients with oral and maxillofacial injuries: contributions to the efficiency of hospital management processes

Objetivos: Traçar o perfil epidemiológico dos pacientes com lesões buco-maxilo-faciais. Métodos: Estudo retrospectivo mediante análise de 344 fichas ambulatoriais ou prontuários médico-hospitalares. Resultados: O sexo masculino foi o mais prevalente, a faixa etária de 21 a 30 anos, a mais acometida (28,8%), com tendência altamente significante (p≤0,01). O acidente de moto foi o segundo principal agente etiológico (32,6%). Os traumatismos faciais foram mais prevalentes no domingo, no período da tarde (24,7%; p≤0,01). A maioria das vítimas de acidentes não fez uso de algum Equipamento de Proteção Individual e alegou ter consumido algum tipo de droga (22,7%). Conclusão: As lesões buco-maxilo-faciais é um tema amplo, que possui uma gama de etiologias distintas e envolve a interação de vários fatores. As injúrias provenientes dos acidentes motociclísticos contribuem para a morbimortalidade e para o aumento dos custos hospitalares... (AU)

Objectives: To outline the epidemiological profile of patients with buco-maxillofacial lesions. Methods: In this retrospective study, 344 outpatient records or medical records were analyzed. Results: The male gender was the most prevalent, the age group of 21 to 30 years was the most affected (28.8%), with a highly significant trend (p≤0.01). The motorcycle accident was the second major etiological agent (32.6%). Facial trauma was more prevalent on Sunday afternoon (24.7%, p≤0.01). Personal Protective Equipment was not used by most accident victims, who claimed to have used some type of drug (22.7%). Conclusion: Buco-maxillofacial lesions are a broad theme that has a range of distinct etiologies and involves the interaction of several factors. Injuries from motorcycle accidents contribute to morbidity and mortality and increase hospital costs... (AU)

Custos dos cancelamentos de cirurgias em um hospital da região metropolitana do Recife, 2017 / Costs of canceling surgeries at a hospital in the region metropolitan area of ​​Recife, 2017

No âmbito da saúde, a Contabilidade de Custos se faz de suma importância frente à necessidade de alocação dos recursos escassos e demanda crescente pelos serviços. Este estudo teve como lócus de pesquisa um hospital público da Região Metropolitana do Recife, com ênfase nas cirurgias suspensas nas clínicas cirúrgicas. A suspensão de cirurgia acarreta prejuízos ao paciente e também gera prejuízos financeiros para os hospitais. O objetivo deste estudo, portanto, foi conhecer os custos que podem ser ocasionados pelos cancelamentos de procedimentos cirúrgicos do Hospital Miguel Arraes, tendo em vista seu caráter público e sua importância para o Estado de Pernambuco. Para o atingimento do objetivo proposto, foi realizado um estudo de caso no Hospital Miguel Arraes, com destaque para as cirurgias canceladas no Bloco Cirúrgico do Hospital. Os dados foram coletados utilizando-se planilhas e fichas de cancelamentos de cirurgias, centros de custos e dados repassados pela instituição; e analisados quantitativamente. O período estudado foi de 06 meses (junho a novembro de 2017), no qual foram suspensas 568 cirurgias (15% das cirurgias programadas). Os dados evidenciaram que o mês com o maior número de cirurgias suspensas foi outubro (138). Os motivos mais registrados para o cancelamento foram foi a existência de cirurgia de emergência (128), tempo cirúrgico excedido (105), ocupação de sala (92) e mudança de conduta (54). Considerando o valor médio da diária das clínicas cirúrgicas, a média de dias que os pacientes permaneceram internados após o cancelamento até a realização da cirurgia, a quantidade de internamentos do período, o custo médio com diárias de acompanhantes e o desperdício do material computado, pode-se calcular a média de desperdícios devido ao cancelamento em diárias de pacientes, R$ 654.737,06. Observou-se ainda que parte desses cancelamentos eram evitáveis. Assim, os pacientes que tiveram suas cirurgias suspensas e permanecerem no hospital, devem aumentar os custos de internação. O cancelamento de cirurgia é um importante indicador para a gestão do Bloco Cirúrgico, cabendo a instituição a busca de melhorias objetivando mais qualidade na assistência aos pacientes e melhor controle dos custos. Esta busca de melhores resultados necessita do empenho de todos os envolvidos (gestão e profissionais de saúde), seja através da implantação da Programação Cirúrgica a todas as Clínicas, seja na busca de identificação das causas evitáveis e assim melhorar comunicação e planejamento de ações no intuito de minimizar as suspensões. Dessa forma, espera-se que o presente trabalho atinja os objetivos propostos a fim de subsidiar melhor determinadas decisões gerenciais.

In health context, Cost Accounting is extremely important in the face of the need to allocate scarce resources and increasing demand for services. This study had as a locus of research a public hospital of the Metropolitan Region of Recife, with emphasis on suspensions of surgical clinics. The suspension of surgery causes prejudice to the patient, and also generates financial losses for the hospitals. The objective of this study, therefore, was to know the costs that can be incurred by cancellations of surgical procedures of the Hospital Miguel Arraes, in view of its public character and its importance for the state of Pernambuco. For the achievement of the proposed objective, it was performed a case study in Hospital Miguel Arraes, with prominence for the surgeries canceled in the Surgical Ward of the Hospital. The data were collected using spreadsheets and tokens of cancellations of surgeries, cost centers and data forwarded by the institution; and analyzed quantitatively. The study period was of 06 months (June to November of 2017), in which 568 surgeries were suspended (15% of the scheduled surgeries). The data showed that the month with the largest number were October (138).The reasons more recorded for the cancellation were: emergency surgery (128) surgical time exceeded (105),room occupancy (92) and a change of conduct (54).Whereas the average daily rate of surgical clinics, the average number of days that the patients remained hospitalized after the cancellation until the completion of surgery, the number of hospitalizations for the period, the average cost with daily rates of the caretakers and the waste of material computed, it can be calculate the average waste due to cancellation on day of patients, R$ 654,737,06. It was also observed that part of these cancellations were avoidable. Thus, the patients who had their surgeries suspended and remain in hospital, should increase the costs of hospitalization. The cancellation of surgery is an important indicator for the management of the surgical ward, leaving the institution to search for improvements aiming higher quality in patient care and better control of costs. This search for better results requires the commitment of all involved (management and health professionals), either through the implementation of Surgical Programming to all Clinics, or in the search for identification of avoidable causes and thus improve communication and planning of actions for the purpose minimize the suspensions. Thus, it is expected that the present work will achieve the proposed objectives in order to better subsidize certain managerial decisions.

Racionalização e Construção de Sentido na Gestão do Cuidado: uma experiência de mudança em um hospital do SUS / Rationalization and sensemaking in care management: an experience of change in a hospital of the SUS (Unified Health System)

Resumo Este estudo buscou analisar processos organizacionais de mudança na gestão do cuidado hospitalar empregando avaliação qualitativa desenvolvida por estudo de caso. A pesquisa foi desenvolvida no Hospital Fornecedores de Cana de Piracicaba, no Estado de São Paulo, Brasil, em setembro e outubro de 2012. Foram realizadas 25 entrevistas com membros da alta direção do hospital, gestores e profissionais de saúde ligados à atenção ao paciente adulto, além da análise de documentos de gestão e observações de algumas atividades. Neste artigo é analisada parte dos resultados, recortando a mudança organizacional através de três eixos: processo de planejamento realizado nos setores assistenciais; a protocolização/criação de rotinas assistenciais buscando maior eficiência e segurança para o paciente; e o trabalho de médicos hospitalistas. O estudo evidencia a complexidade dos processos de mudança na esfera da gestão do cuidado em hospitais e o dinamismo entre uma dada concepção de gestão e suas ferramentas racionalizadoras e os sujeitos e grupos que buscam, nos processos micropolíticos e intersubjetivos, sentidos para suas práticas.

Abstract This study aimed to analyze organizational processes of change in the hospital care management by using qualitative evaluation developed in the case study. The study was developed at the Hospital Fornecedores de Cana de Piracicaba, in São Paulo State, Brazil, in September and October of 2012. There were 25 interviews with members of the senior board of directors of the hospital, managers and health professionals linked to healthcare of adults, in addition to the analysis of managerial documents and observations of some activities. In this article it is analyzed part of the results, dividing the organizational change in three axes: the planning process developed in the healthcare sectors; The protocol/creation of assisted routines in order to obtain better efficiency and safety for the patient; and the work of hospitalist physicians. The study highlights the complexity of the processes of change in the care management sphere in hospitals and the dynamism between a given management concept and its rational tools and the subjects and groups that seek, in the micropolitic and intersubjective processes, meanings to their practices.