Síndrome de Burnout e inteligencia emocional: un análisis con enfoque psicosocial en una agencia estatal chilena / Burnout syndrome and emotional intelligence: an analysis from a psychosocial approach in a government agency in Chile
Cienc. Trab
; 9(24): 51-54, abr.-jun. 2007. tab
Article
in Es
| LILACS
| ID: lil-489173
Responsible library:
CL32.2
RESUMEN
Diseño. Se realizó un estudio de tipo transversal en 135 funcionarios fiscalizadores de una repartición pública del Estado de Chile. Se estudió si existía asociación entre las dimensiones de Burnout, Inteligencia Emocional y Factores de Riesgos Psicosociales Laborales y se estimaron los predictores de las distintas dimensiones de Burnout. Resultados. Se encontró que Agotamiento Emocional correlacionó positivamente con Exigencias Psicológicas, Inseguridad Laboral y Atención a los Sentimientos, e inversamente con Estima de Superiores. Despersonalización correlacionó positivamente con Exigencia Psicológica, Inseguridad Laboral, e inversamente con Apoyo Social y con Reparación Emocional. El Logro Personal se asoció positivamente a Apoyo Social, Claridad de los Sentimientos y Reparación Emocional. Como predictores positivos de Agotamiento Emocional se encontraron la Exigencia Psicológica, Inseguridad Laboral y Atención a los Sentimientos, y como predictor negativo la Claridad de los Sentimientos. Para Despersonalización se encontró como predictor positivo a la Exigencia Psicológica y como negativo a la Reparación Emocional. Para el Logro Personal sólo se encontró como predictor positivo el Apoyo Social. Conclusión. A partir de los hallazgos realizados se desprende que la Inteligencia Emocional y los Factores de Riesgo Psicosocial Laboral son predictores de las dimensiones Burnout.
ABSTRACT
Design. A cross-sectional study was made of 135 employees performing overseeing functions at a Governmental Organization in Chile. It was studied whether there was an association between the dimensions of burnout, emotional intelligence and occupational psychosocial risk factors, and the predictors of the different dimensions of burnout were estimated. Findings. It was found that emotional exhaustion correlated positively with psychological requirements, work insecurity and attention to feelings, and inversely with superiors esteem. Depersonalization correlated positively with psychological requirement, occupational insecurity and inversely with social support and emotional repair. Personal achievement was positively associated with social support , clarity of feelings and emotional repair. As positive predictors of emotional exhaustion were found the psychological requirement, labor insecurity and attention to feelings and as negative predictor the clarity of feelings. For depersonalization the psychological requirement was found as positive predictor and the emotional repair as a negative one. For personal achievement only the social support was found as a positive predictor. Conclusion. From the findings made it follows that emotional intelligence and labor psycho-sociological risk factors are predictors of burnout dimensions.
Full text:
1
Index:
LILACS
Main subject:
Stress, Psychological
/
Burnout, Professional
/
Risk Factors
/
Workplace
/
Psychosocial Impact
Type of study:
Etiology_studies
/
Observational_studies
/
Prevalence_studies
/
Prognostic_studies
/
Risk_factors_studies
Limits:
Humans
Country/Region as subject:
America do sul
/
Chile
Language:
Es
Journal:
Cienc. Trab
Journal subject:
MEDICINA OCUPACIONAL
/
SAUDE PUBLICA
Year:
2007
Type:
Article