Patient flow in emergency departments: a comprehensive umbrella review of solutions and challenges across the health system.

BACKGROUND: Globally, emergency departments (EDs) are overcrowded and unable to meet an ever-increasing demand for care. The aim of this study is to comprehensively review and synthesise literature on potential solutions and challenges throughout the entire health system, focusing on ED patient flow. METHODS: An umbrella review was conducted to comprehensively summarise and synthesise the available evidence from multiple research syntheses. A comprehensive search strategy was employed in four databases alongside government or organisational websites in March 2023. Gray literature and reports were also searched. Quality was assessed using the JBI critical appraisal checklist for systematic reviews and research syntheses. We summarised and classified findings using qualitative synthesis, the Population-Capacity-Process (PCP) model, and the input/throughput/output (I/T/O) model of ED patient flow and synthesised intervention outcomes based on the Quadruple Aim framework. RESULTS: The search strategy yielded 1263 articles, of which 39 were included in the umbrella review. Patient flow interventions were categorised into human factors, management-organisation interventions, and infrastructure and mapped to the relevant component of the patient journey from pre-ED to post-ED interventions. Most interventions had mixed or quadruple nonsignificant outcomes. The majority of interventions for enhancing ED patient flow were primarily related to the 'within-ED' phase of the patient journey. Fewer interventions were identified for the 'post-ED' phase (acute inpatient transfer, subacute inpatient transfer, hospital at home, discharge home, or residential care) and the 'pre-ED' phase. The intervention outcomes were aligned with the aim (QAIM), which aims to improve patient care experience, enhance population health, optimise efficiency, and enhance staff satisfaction. CONCLUSIONS: This study found that there was a wide range of interventions used to address patient flow, but the effectiveness of these interventions varied, and most interventions were focused on the ED. Interventions for the remainder of the patient journey were largely neglected. The metrics reported were mainly focused on efficiency measures rather than addressing all quadrants of the quadruple aim. Further research is needed to investigate and enhance the effectiveness of interventions outside the ED in improving ED patient flow. It is essential to develop interventions that relate to all three phases of patient flow: pre-ED, within-ED, and post-ED.

Improving Access to Specialist Eye Care for Indigenous Australians via Telehealth: An Observational Cohort Study.

Background: Indigenous people are often neglected in eye health research and service delivery programs, despite having a greater burden of vision loss, most of which is avoidable. The objective of this work was to improve access to specialist eye care for Indigenous Australians living in rural and remote areas, by providing direct access to expert diagnostic services based in metropolitan areas through a tele-ophthalmology system. Methods: Over a four-year study period, 13 remote communities in Queensland and the Northern Territory were identified that had limited or no access to eye screening services. Relationships with health service providers in the communities were established to codesign a sustainable model of service delivery and referral pathways to ensure that patients identified with eye issues received appropriate treatment. Results: Over the course of the study, screening records from 378 patients were uploaded to a web-based telehealth system and diagnosed by ophthalmologists. From these examinations, 64 new cases of diabetic retinopathy (DR) were identified (including 2 cases of proliferative DR and 4 cases of severe nonproliferative DR), and diabetic macular edema was noted in 18 patients. The majority of participants screened had no eye problems, which enables the removal of these patients from the queues of overwhelmed specialist lists, improving service efficiency. The study also demonstrates capacity building of healthcare workers to perform eye screening and improved patient health awareness where the retinal cameras were used as an educational tool. Conclusions: A valuable screening service has been established in the target areas, where access to ophthalmic services has been improved for residents of the study screening locations. Routine eye examination (instead of opportunistic eye examination) is feasible for early detection of some eye diseases for remote and rural patients.

A New Statistical Method to Detect Disease Outbreaks from Hospital Emergency Department Data.

Early detection and prediction of disease outbreaks are crucial for public health service delivery, containment response, saving patient lives, and reducing costs. We propose a new data-driven statistical methodology for outbreak detection and prediction based on routinely collected hospital Emergency Department data. The time between consecutive ED presentations matching a diagnosis of interest forms the basis of a novel index measure to signal that an outbreak has occurred. We validate the method using historical presentations of influenza-like illness made to a large sample of public hospital EDs in 2020 and compare outbreaks identified by the method with the start of the first wave of COVID-19. The method shows promise within the field of disease outbreak detection.

Automated Diabetic Retinopathy Diagnosis for Improved Clinical Decision Support.

We report on the prediction performance of artificial intelligence components embedded into a telehealth platform underlying a newly established eye screening service connecting metropolitan-based ophthalmologists to patients in remote indigenous communities in Northern Territory and Queensland. Two AI-based components embedded into the telehealth platform were evaluated on retinal images collected from 328 unique patients: an image quality alert system and a diabetic retinopathy detection system. Compared to ophthalmologists, at an individual image level, the image quality detection algorithm was correct 72% of the time, and 85% accurate at a patient level. The retinopathy detection algorithm was correct 85% accurate at an individual image level, and 87% accurate at a patient level. This evaluation provides assurances for future service models using AI to complement and support decisions of eye health assessment teams.

A Step Towards Building Health Digital Twins: Patient Phenotype Representation for Health Outcome Prediction.

Precision medicine aims to provide more effective interventions and preventive options to patients by considering their individual risk factors and by employing available evidence. This proof of concept study presents an approach towards generating holistic virtual representations of patients, a.k.a. health digital twins. The developed virtual representations were applied in two health outcome prediction case studies for readmission and in-hospital mortality predictions. The results demonstrated the effectiveness of the virtual representations to facilitate predictive analysis in practicing precision medicine.

Emergency Department Demand and the First Year of the COVID-19 Pandemic.

We present a retrospective analysis of Emergency Department daily patient flow across 84 hospitals in Queensland, Australia over a four-year period from 2017 - 2020, leading up to and including the start of the COVID-19 pandemic. Daily ED demand significantly increased year-on-year over the study period, though significant increases in 2020 were likely attributed to ED fever screening clinics. Compliance against a four-hour ED Length of Stay target had been slightly decreasing since 2017, and the first year of the pandemic showed significant improvements in target compliance compared to previous years for all patients including the cohort admitted from ED. The length of stay for ED patients was also significantly less in 2020 (mean = 3.1 hours) compared to previous years. As an area of topical interest, a special focus on influenza-like illness presentations to ED helps quantify changes in volume of this cohort. This knowledge assists hospitals in planning and responding to variations in hospital demand.

Modelling Planned vs. Actual Start Time to Control the Efficiency of Surgery.

To control the efficiency of surgery, it is ideal to have actual starting times of surgical procedures coincide with their planned start time. This study analysed over 4 years of data from a large metropolitan hospital and identified factors associated with surgery commencing close to the planned starting time via statistical modelling. A web application comprising novel visualisations to complement the statistical analysis was developed to facilitate translational impact by providing theatre administrators and clinical staff with a tool to assist with continuous quality improvement.