ABSTRACT
As a kind of service trade,medicine needs humane service.The best way to construct harmonious relationship between hospitals and patients is humane service.Humane service should consider that the service's target is patients,the weakness of human nature,the difference of humanity and the mentality of self-defend.Five key elements should be possessed in humane service: reliability,assurance,tangibility,empathy and responsiveness.
ABSTRACT
Capital logic is the first to be avoided in the construction of medical humane service system,for it is capital logic that manifest the current technical and commercialized time with an "indifferent" characteristic.Capital logic originated and distended from the western culture.As another spiritual pursuit and wisdom,traditional Chinese philosophy provides us with significant ideological resources and helpful revelation for improving medical humane service in current circumstances.