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Background Saudi Vision 2030 is transforming the country's healthcare system, with efficacy, accessibility, and patient satisfaction with healthcare services serving as key indicators for assessing patient care quality. As blindness and impaired vision continue to be a rising health issue in most Eastern Mediterranean Region (EMR) nations, including Saudi Arabia, this study focused on measuring patient satisfaction with healthcare services in ophthalmology clinics. Objectives This study aimed to assess the level of patient satisfaction with healthcare services in ophthalmology clinics and its related factors in the Makkah region of Saudi Arabia in 2022-2023. Methods A cross-sectional study was conducted on a convenience sample of 553 Saudi and non-Saudi patients, aged 18 years and older, who attended private and government ophthalmology clinics in the Makkah region of Saudi Arabia during the period between November 2022 and February 2023. A self-administered questionnaire was distributed on several electronic platforms like WhatsApp, X (formerly known as Twitter), Telegram, and Snapchat to collect the data. Finally, all the data were entered and analyzed through the IBM SPSS software version 26. Results A total of 553 responses were obtained. The majority were aged between 18 and 35 years old (76.5%, n=423), with the female gender being dominant (79.7%, n=441). More than half of them (52.3%, n=289) preferred to receive ophthalmological healthcare services from governmental hospitals. The most commonly diagnosed eye disease was refractive error (43.2%, n=239). Patient satisfaction with healthcare services provided in ophthalmology clinics represented 75% (n=415). The odds of being satisfied with ophthalmology clinics are expected to decrease by at least 44% among individuals over the age of 35 (odds ratio (OR) =0.437; 95% CI=0.257-0.743; p=0.002). Moreover, those who had been married were predicted to decrease the chance of being satisfied by at least 50% compared to patients who had never been married (OR=0.538; 95% CI=0.352-0.823; p=0.004). Compared to students, patients who were currently employed were predicted to decrease the chance of being satisfied by at least 48% (OR = 0.481; 95% CI=0.270-0.856; p=0.013). Additionally, those with a higher monthly income had decreased odds of being satisfied by at least 58% (OR=0.583; 95% CI=0.381-0.893; p=0.013). In contrast, compared to patients with associated comorbidity, patients who have no comorbidity were predicted to have an increased chance of being satisfied by at least two-fold than those who had comorbidities (OR=2.023; 95% CI=1.199-3.413; p=0.008). Conclusions The study concludes that 75% of the patients attending ophthalmology clinics in the Makkah region of Saudi Arabia were satisfied with the healthcare services provided in these clinics. Most patients acknowledged the time of care, doctors' professionalism, continuity of care, comprehensive examination, and their education about their disease and management, in addition to doctors listening to them during their visits to ophthalmology clinics. Factors affecting patient satisfaction with medical services in ophthalmology clinics are patient age, occupation, marital status, monthly income, and associated comorbidities. Further studies are recommended to deeply understand patients' needs and obtain more suggestions to be fully satisfied with healthcare services in ophthalmology clinics and other different healthcare facilities.
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Background Globally, one of the leading causes of blindness is diabetic retinopathy (DR). However, many patients do not participate in DR screening because of a lack of awareness. This study aims to assess the knowledge, attitude, and practice (KAP) level regarding DR screening and eye management among diabetic patients in Saudi Arabia. Methodology This cross-sectional study was conducted among diabetic patients aged 18 years or older in Saudi Arabia between October 2022 and February 2023. A validated online KAP-36 questionnaire collected information on sociodemographic data, diabetes profile, diabetes-related complications, and KAP regarding DR screening and management. Results Of the 1,391 diabetic patients, 736 (52.9%) had good knowledge about DR screening and care, while 655 (47.1%) had poor knowledge. A positive attitude toward eye examination for the early detection of DR was noticed among 1,124 (80.8%) participants. Regarding the participants' practice of regular fundus examination, 1,000 (71.9%) participants had good practice. Significant relationships were found between education level (p = 0.017), diabetes mellitus (DM) type and duration (p= 0.01, 0.02), type of treatment (p = 0.001), and a high degree of knowledge. Significant determinants of patients' favorable attitudes included their type of diabetes (p = 0.003), region of residence (p = 0.038), and work or education outside the medical field (p = 0.001). Age (p = 0.001), location of residence (p = 0.015), educational attainment (p= 0.041), and type of diabetes (p = 0.045) were the factors that determined good practice. Conclusions Many diabetic patients supported DR screening and engaged in it regularly. Unfortunately, only around half of the participants had a good understanding of DR. Type 2 diabetes mellitus (T2DM), a longer history of DM, and being highly educated were factors associated with a diabetic patient's higher level of knowledge. Positive attitudes were significantly higher among those living in the central Saudi region, employed outside of the medical field, and those with T2DM. Finally, regarding the practice of eye screening and management among diabetic patients, elderly patients living in the southern Saudi region and those with T2DM were adherent to their regular eye examinations. Consequently, the key to ensuring adequate adherence to DR screening may be intervention techniques and focused education to increase patients' knowledge of DR.
RESUMO
Background Syncope is a transient loss of consciousness and postural tone due to global cerebral hypoperfusion which is followed by spontaneous recovery. It is relatively common and increases the risk of subsequent falls and injury. There is scant literature and targeted research on the population's knowledge of syncope. Hence, this study aimed to assess awareness and evaluate the knowledge of syncope among the population of the Makkah region. Methodology An online cross-sectional study was done on 563 participants. A questionnaire was used to collect data about participants' demographics, experiencing syncope in relatives, and knowledge about syncope using case scenarios. Results Females represented 72.6% of the participants and about one third of participants admitted that they had experienced syncope throughout their life. About one-third of participants admitted that they had experienced syncope throughout their life. Most of the study participants (68.9%) showed a good level of knowledge about syncope while 31.1% of them had poor knowledge; the average awareness score was 5.3±1.64. Cardiogenic syncope was the most commonly recognized type of syncope. Furthermore, participants aged between 18 and 35 years and widowed participants demonstrated a good amount of knowledge about syncopal attacks (p<0.001). Conclusions General population of the Makkah region in Saudi Arabia had a sufficient level of knowledge about syncope. Additional studies along with educational programs are needed.
