Implementation of a Hybrid Intelligence System Enabling the Effectiveness Assessment of Interaction Channels Use in HMI.

The article presents a novel idea of Interaction Quality Sensor (IQS), introduced in the complete solution of Hybrid INTelligence (HINT) architecture for intelligent control systems. The proposed system is designed to use and prioritize multiple information channels (speech, images, videos) in order to optimize the information flow efficiency of interaction in HMI systems. The proposed architecture is implemented and validated in a real-world application of training unskilled workers-new employees (with lower competencies and/or a language barrier). With the help of the HINT system, the man-machine communication information channels are deliberately chosen based on IQS readouts to enable an untrained, inexperienced, foreign employee candidate to become a good worker, while not requiring the presence of either an interpreter or an expert during training. The proposed implementation is in line with the labor market trend, which displays significant fluctuations. The HINT system is designed to activate human resources and support organizations/enterprises in the effective assimilation of employees to the tasks performed on the production assembly line. The market need of solving this noticeable problem was caused by a large migration of employees within (and between) enterprises. The research results presented in the work show significant benefits of the methods used, while supporting multilingualism and optimizing the preselection of information channels.

User Experience Sensor for Man-Machine Interaction Modeled as an Analogy to the Tower of Hanoi.

This paper presents a novel user experience optimization concept and method, named User Experience Sensor, applied within the Hybrid Intelligence System (HINT). The HINT system, defined as a combination of an extensive AI system and the possibility of attaching a human expert, is designed to be used by relational agents, which may have a physical form, such as a robot, a kiosk, be embodied in an avatar, or may also exist as only software. The proposed method focuses on automatic process evaluation as a common sensor for optimization of the user experience for every process stage and the indicator for human-expert automatic session activation. This functionality is realized by the User Experience Sensor, which constitutes one of main elements of the self-optimizing interaction system. The authors present the optimization mechanism of the HINT system as an analogy to the process of building a Tower of Hanoi. The proposed sensor evaluates the user experience and measures the user/employee efficiency at every stage of a given process, offering the user to choose other forms of information, interaction, or expert support. The designed HINT system is able to learn and self-optimize, making the entire process more intuitive and easy for each and every user individually. The HINT system with the proposed sensor, implemented in a window assembly facility, successfully reduced assembly time, increased employees' satisfaction, and assembly quality. The proposed approach can be implemented in numerous man-machine interaction applications.

Human Interaction Smart Subsystem-Extending Speech-Based Human-Robot Interaction Systems with an Implementation of External Smart Sensors.

This paper presents a more detailed concept of Human-Robot Interaction systems architecture. One of the main differences between the proposed architecture and other ones is the methodology of information acquisition regarding the robot's interlocutor. In order to obtain as much information as possible before the actual interaction took place, a custom Internet-of-Things-based sensor subsystems connected to Smart Infrastructure was designed and implemented, in order to support the interlocutor identification and acquisition of initial interaction parameters. The Artificial Intelligence interaction framework of the developed robotic system (including humanoid Pepper with its sensors and actuators, additional local, remote and cloud computing services) is being extended with the use of custom external subsystems for additional knowledge acquisition: device-based human identification, visual identification and audio-based interlocutor localization subsystems. These subsystems were deeply introduced and evaluated in this paper, presenting the benefits of integrating them into the robotic interaction system. In this paper a more detailed analysis of one of the external subsystems-Bluetooth Human Identification Smart Subsystem-was also included. The idea, use case, and a prototype, integration of elements of Smart Infrastructure systems and the prototype implementation were performed in a small front office of the Weegree company as a decent test-bed application area.