What Should Students and Trainees Learn About Patient-Centered Documentation?

What clinicians document about patients can have important consequences for those patients. Paternalistic language in patients' health records is of specific ethical concern because it emphasizes clinicians' power and patients' vulnerabilities and can be demeaning and traumatizing. This article considers the importance of person-centered, trauma-informed language in clinical documentation and suggests strategies for teaching students and trainees documentation practices that express clinical neutrality and respect.

"My Patient Can't Sleep": Resident-Led Curriculum Development for Insomnia Management.

OBJECTIVE: Insomnia is a prevalent complaint on acute psychiatric units. When not addressed by primary treating teams, patients request sleep aids "as needed," leading to increased burden on on-call residents and decreased individualized treatment. The authors implemented a new educational curriculum and computer order set for inpatient insomnia management, and examined changes in residents' comfort level in its management and in inpatient sleep medication ordering patterns. METHODS: In this IRB-approved quality improvement project, the authors identified best practices for insomnia management, developed a new curriculum for psychiatry residents, and created a "Sleep Order set" in the electronic medical record (EMR). Residents were surveyed and EMR queried for sleep medication orders for 6 months pre- and post-intervention. RESULTS: The level of comfort of the residents in ordering a variety of sleep medications increased significantly. Sleep medication orders placed by primary teams surged from 938 during the pre-intervention period to 1801 post-intervention (p < 0.001), while those placed by on-call teams fell considerably. CONCLUSION: Education on insomnia management boosted residents' confidence in handling inpatient sleep disorders. Implementation of the new resident-developed "Sleep Order set" greatly reduced the work load of on-call residents, in terms of "as needed" sleep medication orders.

Psychiatric Emergency Services - Can Duty-Hour Changes Help Residents and Patients?

Limitations on resident duty hours have been widely introduced with the intention of decreasing resident fatigue and improving patient outcomes. While there is evidence of improvement in resident well-being and education following such initiatives, they have inadvertently resulted in increased number of hand-offs between clinicians leading to potential errors in patient care. Current literature emphasizes need for more specialty/setting-specific scheduling, while considering residents' opinions when implementing duty-hour reforms. There are no reports examining the impact of duty-hour changes on residents or patients in psychiatric emergency service (PES) settings. Our purpose was to assess the impact of a recent scheduling change and decrease in overall duty hours, on resident well-being and sense of burnout, while also evaluating changes to patient wait-time and length of stay (LOS) in PES. Residents completed Maslach Burnout Inventory and anonymous surveys focusing on: fatigue, sleep, life outside work for shifts - regular (8 am-8 pm) and swing shifts (12 pm-10 pm). Data from the electronic medical records were collected for 6 months pre- and post-schedule change (January 2016-February 2017), for LOS and patient wait-time. Residents' preference for shifts was split. However, 86% reported getting enough sleep during swing shifts, while 83% reported lack of sleep during regular shifts. The average patient wait-time and LOS significantly decreased from 169 to 147 and 690 to 515 min, respectively. The change to swing shifts significantly impacts LOS and patient wait-time. The short shifts demonstrated an improvement in well-being for residents, but were not the singular factor for overall resident satisfaction.

Suicide Risk Assessment by Residents: Deficiencies of Documentation.

OBJECTIVE: The authors sought to assess the documentation of suicide risk assessments performed by psychiatry residents in a psychiatric emergency service (PES) and to identify differences in documentation between previously used paper charts and a new electronic medical record (EMR) system based on the Columbia Suicide Severity Rating Scale (C-SSRS)-risk assessment version. METHODS: This study is a retrospective chart review of psychiatric evaluations performed by psychiatry residents during a 1-year period in the PES of a large, urban, academic medical center. The sample was selected by a systematic random sampling technique from a total of 3931 evaluations performed on adult patients during the study period. The suicide risk assessments were evaluated using data regarding demographics, process indicators identified from the C-SSRS, and diagnoses. RESULTS: A total of 300 charts were reviewed. Only 91% of the evaluations contained documentation of suicidal ideations (either admitted or denied); 5 other variables were documented in more than 50% of the evaluations: treatment status (95.3%), presence/absence of previous suicide attempts (84.6%), recent event-denies (56%), history of recent negative events (55%), and suicidal behavior-denies (53%). Additionally, 2 risk factors and 3 protective factors were documented in over 25% of the evaluations. CONCLUSION: Documentation was deficient in multiple areas, with even the presence/absence of suicidal ideations not being documented in all evaluations. Use of an EMR with built-in "clickable" options selectively improved documentation especially regarding risk and protective factors adapted from the C-SSRS. Emphasis on documentation of assessments is paramount while training residents in suicide risk assessment.

Rising to the Challenge: The Response to Hurricane Sandy in a Psychiatric Emergency Room.

BACKGROUND: In October 2012, Hurricane Sandy ravaged the East coast claiming 159 lives and destroying an estimated $65 billion in property. Overnight, hospitals still in operation, such as Maimonides Medical Center, were faced with seemingly insurmountable challenges in providing adequate health care services. OBJECTIVES: This study had 3 goals: (1) to assess the impact of Hurricane Sandy on the number and pattern of visits to the psychiatric emergency room (PER) at Maimonides Medical Center; (2) to analyze the procedures implemented in addressing increased demands; and (3) to identify any shortcomings in our response and explore how it can be altered to face future challenges. METHODS: We reviewed systems data for the 12 months before and after Hurricane Sandy, including total number of visits to the PER, length of stay in the PER, and percentage of admissions and discharges from the PER. We also reviewed the interventions implemented by the designated response unit, the Command Center, and interviewed senior leadership involved in the process. RESULTS: The total number of visits increased dramatically, with the highest increase recorded in the first month after Hurricane Sandy. There were 3554 visits in the 12 months before the hurricane compared with 4674 in the 12 months after the storm (P<0.001). In addition, there were 273 visits to the PER in November 2011 compared with 408 in November 2012, which was the month after the hurricane (P<0.001). The average length of stay increased and the percentage of admissions decreased significantly (P<0.001). There were no increased staff assignments, but significant resources were provided by the Command Center. CONCLUSIONS: The results of this study highlight the fact that hospitals can never be over-prepared for disasters. By being adaptive and creative, the PER was able to serve a greater number of patients, which is critical in the current health care environment.