[Second victim experience and support from health professionals]. / Segunda víctima: experiencia y medidas de apoyo percibidas por los profesionales sanitarios.

INTRODUCTION: The second victims are those professionals who, when faced with a mistake, are traumatized, questioning their professional and personal skills. Knowledge of their experience allows institutions to understand the consequences of error in professionals to carry out care actions for the professionals involved, improving care security. The objective of this study is to characterize the phenomenon of second victims and to know the perceived support measures. METHOD: Cross-sectional descriptive observational quantitative study. Health professionals from five highly complex institutions participated through convenience sampling. The data collection instrument was the Second Victim Experience and Support Tool (SVEST) validated in Argentina, composed of impact dimensions (psychological, physical and professional skills) of support received (colleagues, supervisors, institutional and measures not related to the workplace) and two outcome dimensions (professional abandonment and absenteeism). RESULTS: 1134 professionals participated and 56% said they had made a mistake. The mean STEVS was 2.5, with the psychological impact dimension predominating (x = 3.4). As part of the support measures, professionals perceived greater support from family and friends (not related to work) (x = 3.1). The greater the impact, the lower the perception of support measures (Rho: -0.8, p = 0.047). DISCUSSION: More than half of the professionals refer to being second victim with a significant psychological impact, who, despite working in institutions that have patient safety protocols, received support from nonwork-related environments.

Introducción: Las segundas víctimas son aquellos profesionales que, ante un error, quedan traumatizados, cuestionándose sus habilidades profesionales y personales. El conocimiento de su experiencia permite a las instituciones entender las consecuencias del error en los profesionales para realizar acciones de atención a los profesionales involucrados mejorando la seguridad de atención. El objetivo de este estudio es caracterizar el fenómeno de segundas víctimas y conocer las medidas de apoyo percibidas. Métodos: Estudio cuantitativo observacional descriptivo transversal. Participaron profesionales de la salud de cinco instituciones de alta complejidad a través de un muestreo por conveniencia. El instrumento de recogida de datos fue el Second Victim Experience and Support Tool (SVEST) validado en Argentina, compuesta por dimensiones de impacto (psicológico, físico y de habilidades profesionales) de apoyo recibido (colegas, supervisores, institucional y medidas no relacionadas al ámbito laboral) y dos dimensiones de resultado (abandono profesional y ausentismo). Resultados: Participaron 1134 profesionales. El 56% manifestó haber cometido un error y completó el SVEST. La media del SVEST fue de 2.5 predominando la dimensión de impacto psicológico (x = 3.4). Como parte de las medidas de apoyo los profesionales percibieron mayor apoyo en familiares y amigos (x = 3.1). A mayor impacto menor percepción de las medidas de apoyo (Rho: -0.8, p = 0.047). Discusión: Más de la mitad de los profesionales refieren ser segundas víctimas con un impacto psicológico importante, los cuales, a pesar de trabajar en instituciones que cuentan con protocolos de seguridad del paciente, reciben el apoyo principalmente de entornos no relacionados al trabajo.

Condiciones laborales y sus consecuencias en la satisfacción laboral en un hospital de emergencia / Working conditions and their consequences on job satisfaction in an emergency hospital

INTRODUCCIÓN: Las condiciones laborales están dadas por los factores psicosociales del trabajo y estas influyen en la satisfacción laboral. Durante la pandemia de COVID-19 la demanda laboral aumentó y se complejizó. Esto supuso un desafío para la gestión de recursos humanos en salud, debiendo fortalecer los recursos laborales ofrecidos a los trabajadores. OBJETIVO: Conocer los factores psicosociales del trabajo (demandas y recursos) y la asociación con la satisfacción laboral de un hospital de emergencia. MATERIAL Y MÉTODOS: Estudio observacional transversal con una encuesta sobre las demandas y recursos laborales y la satisfacción del trabajo realizado. La población fueron las personas que se desempeñaron en un hospital de emergencia que atendía exclusivamente pacientes con diagnóstico de COVID. Se analizó con estadística descriptiva e inferencial. RESULTADOS: Participaron 151 personas. En la escala de 1 al 4 la satisfacción fue de 3,46. La carga de trabajo fue de 1,24 y el apoyo social de 3,43. Los factores de demanda (conflictos interpersonales (r: -0,21). inequidad (r: -0,48). conflicto de rol (r: -0,28) y carga de trabajo (r: -0,39) se correlacionan de forma negativa y estadísticamente significativa con la satisfacción laboral. Los recursos se relacionan de forma positiva con la satisfacción laboral (apoyo social (r: 0,40); retroalimentación (r: 0,39) y autonomía (r: 0,320). CONCLUSIÓN: Entre los factores de demanda, la carga de trabajo fue la mayormente percibida y el apoyo social y organizativo el recurso más valorado. La satisfacción laboral fue alta y ésta aumentó con el apoyo social, la retroalimentación y la autonomía.

INTRODUCTION: Working conditions are determined by psychosocial factors at work and these influences job satisfaction. In the context of the COVID-19 pandemic working demand increased and became more complex and this supposed a challenge for the management of human resources in healthcare, having to strengthen the working resources offered to workers. OBJECTIVE: To know the psychosocial factors of work (demands and resources) and their consequences on job satisfaction in an emergency hospital. METHODS AND MATERIAL: Cross-sectional study with a self-administered survey on job demands and resources and satisfaction with job done. It was analyzed with descriptive and inferential statistics. RESULTS: 151 people participated. On a scale from 1 to 4. Satisfaction was 3.46. The workload was 1.24 and the social support was 3.43. The demand factors (interpersonal conflicts (r: -0.21). inequity (r: -0.48). role conflict (r: -0.28) and workload (r: -0.39) are negatively correlated and statistically significant with job satisfaction. Resources are positively related to job satisfaction (social support (r: 0.40). feedback (r: 0.39) and autonomy (r: 0.320). CONCLUSION: Among the demand factors workload was the most perceived and social and organizational support the most valued resource. Job satisfaction was high and these increased with social support feedback and autonomy.

Cross-Cultural Adaptation and Psychometric Evaluation of a Second Victim Experience and Support Tool (SVEST).

INTRODUCTION: The second victim is defined as the health professionals who commit an error and are traumatized by the event manifesting psychological, cognitive, and/or physical reactions that have a personal negative impact.The SVEST (Second Victim Experience and Support Tool) is a survey developed and validated in the United States, which describes the experience of second victims.The objective of this study was to perform the cross-cultural adaptation of the instrument and to assess the psychometric characteristics in the sociocultural and professional context of Argentina. MATERIALS AND METHODS: The back translation of the instrument was carried out, which was approved by the authors. The survey consists of 29 questions divided into 9 dimensions corresponding to psychological stress, physical stress, colleague support, supervisor's support, institutional support, non-work-related support, professional effectiveness assessment, change intention, and absenteeism. Subsequently, the survey was conducted to nursing professionals who had committed an error in medication. The reliability testing was done for internal consistency and the validity through construct validity using SPSS program. RESULTS: The population consisted of 452 nurses having an average of 10 years of practice (SD, 8.2). Eighty-two percent of those who made an error stated that they reported the event once it had occurred.In our exploratory analysis, the survey presented no comprehension difficulties. The internal consistency of the instrument was adequate in its overall evaluation (Cronbach, 0.805). CONCLUSION: The adaptation of SVEST is reliable for the use of this instrument in our environment to quantify the phenomenon and to be able to design strategies to reduce the impact of the error in the second victim.

Home-Based Care for Patients with Lysosomal Storage Disease: Experiences in Argentina

ABSTRACT Enzyme replacement therapy (ERT) is a long term treatment for patients who suffer from lysosomal storage disease. A transversal descriptive study was conducted to evaluate advantages and disadvantages of a home-based care program for patients with Gaucher, Fabry and Mucopolysaccharidosis II (MPS II) diseases. A survey among patients and nurses involved in healthcare delivery at home was utilized for this study. The adherence rate was 92.9% over the study period. Eighty six point nine percent chose to carry out the treatment at home and 88.5% felt that their quality of life had improved. Additional advantages reported were: comfort (77%), treatment adjustment to daily activities (69%) and flexibility (58%). Disadvantages expressed were: lack of confidence with the health care provider at home (1.6%) and a shortage of disposable materials available (1.6%). The main benefits of home-based treatment were the high treatment adherence and the improvement in quality of life.

Enhancing Nurses' Oral Therapy Practice in 4 Latin American Countries: A Collaborative and Participatory Approach.

BACKGROUND: Oral therapy (OT) use for cancer is increasing globally. Yet, nurses in 4 Latin American countries lacked knowledge and educational opportunities to safely care for people receiving OTs. Global partnerships to contextualize education and create local capacity may enhance nursing practice. OBJECTIVE: Within 4 Latin American countries, this study aims to (1) develop, deliver, and evaluate an OT cancer nursing education program and (2) evaluate the feasibility and efficacy of using an integrated knowledge translation (iKT) framework to develop the program and foster nurses' capacity for OT care. METHODS: Using the iKT framework, a "train the trainer" model was used to develop, contextualize, pilot test, implement, and evaluate the OT education program. An online survey evaluated nurses' perceived benefits, ease of use, barriers, facilitators, and recommendations for improvement. Nurses' self-reported OT practices were evaluated 9 months after the final workshop. RESULTS: One hundred nineteen nurses across 4 countries participated in a pilot and/or final OT educational workshop, facilitated by 6 local nurse champions. The nurse champions found the program easy to use and modify. Participants reported using the curriculum to teach other nurses and patients and networking opportunities for problem solving. Barriers included nurses' role clarity and time for education. CONCLUSIONS: The iKT approach was an effective method to develop the OT curriculum and build OT capacity among nurses and leaders within the 4 countries. IMPLICATIONS FOR PRACTICE: The iKT approach may be useful in low- or middle-income countries to enhance nursing education and practice. Future OT education projects should strengthen strategies for ongoing support after education intervention.