RESUMO
For many people with disabilities in health care even the simplest actions such as performing an examination or a test can be extremely difficult, just as a hospitalization or an access to the emergency room can be complex experiences. The issue of access to health services is felt to be particularly critical and unresolved by users, families and operators, who still report significant difficulties. The solutions to the problems of accessibility to care cannot be sought only at the clinical and professional level, but must rely on organizational and managerial innovations. The Seraphic Institute has promoted a project to ensure a better response to the health needs of people with complex disabilities to adapt the health care offer to the needs of people with disabilities, activating a proximity service aimed at reducing the inconvenience and costs related to the fragmentation of services and to improve and extend access to care of people with complex disabilities through the activation of a regional reference pole and a network of specialized multicenter and multidisciplinary assistance (Hub & Spoke model).
