RESUMO
BACKGROUND: Based on social exchange within organizations for individuals with intellectual disability, we explore trust between supervisors and team members and its association with organizational performance oriented to the quality of life of service users. AIMS: We examine the mediating role of teams' trust in supervisors in the relationship between supervisors' trust in teams and performance focused on improving the quality of life of service users. We expect teams to reciprocate supervisors' trust by reporting greater levels of trust in supervisors and better performance. METHOD AND PROCEDURES: We tested this trust-mediated model with a sample of 139 supervisors (reporting trust in their teams), 1101 team members (reporting trust in their supervisors), and 1468 family members (reporting performance focused on quality of life). OUTCOMES AND RESULTS: Our findings confirmed a cross-level mediation process. Supervisors' trust in their teams leads to teams' trust in their supervisors. This trust at the team level in turn is positively associated with organizational performance oriented to improving the quality of life of individuals with intellectual disability, reported by family members. CONCLUSIONS AND IMPLICATIONS: Our study builds on and extends an established stream of research on trust theory by considering trust and its association with performance focused on quality of life.
Assuntos
Deficiência Intelectual , Qualidade de Vida , Confiança , Humanos , Qualidade de Vida/psicologia , Deficiência Intelectual/psicologia , Masculino , Feminino , Adulto , Família/psicologia , Pessoa de Meia-IdadeRESUMO
This study focuses on anticipatory happiness during the week (current happiness but considering the rest of the week) in employees confined due to COVID-19. In Diary Study 1, 71 employees with home-based telework participated on five consecutive workdays (Monday-Friday). We found a quadratic change pattern with an acceleration of the increase in anticipatory happiness right before the weekend. Results also confirmed a positive association between daily variability in anticipatory happiness and daily fluctuations in job satisfaction and positive affect. In Diary Study 2, 83 employees who carried out an essential activity outside the home participated for two consecutive weeks. Our findings showed a cubic change pattern where anticipatory happiness reaches its highest average score on Friday, dropping sharply on Monday, and then the cycle (rhythm) begins again. Changes in anticipatory happiness were positively associated with changes in job satisfaction and positive affect, and negatively related to fluctuations in negative affect.(AU)
El estudio se centra en la felicidad anticipatoria durante la semana (felicidad actual, pero considerando el resto de la semana) en empleados confinados por la COVID-19. En el Estudio de diario 1 participaron 71 empleados con teletrabajo en el hogar durante cinco días laborables consecutivos (de lunes a viernes). Encontramos un patrón de cambio cuadrático con una aceleración de la felicidad anticipatoria justo antes del fin de semana. Los resultados también confirmaron una asociación positiva entre la variabilidad diaria en la felicidad anticipatoria y las fluctuaciones diarias en la satisfacción laboral y el afecto positivo. En el Estudio de diario 2 participaron 83 empleados que realizaban una actividad esencial fuera del hogar durante dos semanas consecutivas. Los resultados muestran un patrón de cambio cúbico en el que la felicidad anticipatoria alcanza la puntuación promedio más alta el viernes, cae bruscamente el lunes y luego el ciclo (ritmo) comienza nuevamente. Los cambios en la felicidad anticipatoria se asociaron positivamente con los cambios en la satisfacción laboral y el afecto positivo y negativamente con las fluctuaciones en el afecto negativo.(AU)
Assuntos
Humanos , Masculino , Feminino , Pacientes Domiciliares , Isolamento Social , Infecções por Coronavirus , 16054 , Satisfação no Emprego , Felicidade , Psicologia Industrial , PsicologiaRESUMO
We propose a justice-based partnership between employees and family members as a means to create services and support systems for people with intellectual disability, enhancing quality of life indicators. More specifically, we examine the links from mutual intergroup justice to three outcomes reported by family members: satisfaction with the center, service quality delivered by employees, and performance focused on the quality of life of people with intellectual disability. We used data from 111 centers. In each center, a group of family members (n = 845) and a group of employees (n = 914) participated. Multilevel modeling revealed that mutual intergroup justice (between employees and family members) has a positive effect on satisfaction with the center, perceptions of functional and relational service quality, and performance based on quality of life.
Assuntos
Deficiência Intelectual , Qualidade de Vida , Família , Humanos , Satisfação Pessoal , Justiça SocialRESUMO
This study examined an intervention that links task significance (ones job has a positive impact on other people) to burnout symptoms of professionals working in organizations for individuals with intellectual disability. Professionals assigned to the experimental condition participated in teams designed to enhance the positive impact of their work on others (task significance). To do so, teams focused on a task to improve the quality of life of individuals with intellectual disability. Professionals assigned to the control condition did not participate in these teams, and they continued with their usual work. All the participating professionals answered a questionnaire about burnout before and after the intervention. Mixed ANOVA indicated that professionals who participated in teams reduced their exhaustion symptoms (comparing pre vs. post intervention scores) and kept their cynicism levels stable. Professionals assigned to the control condition increased their cynicism symptoms. We conclude with a discussion of theoretical and practical implications (AU)
Este estudio puso a prueba una intervención que vincula el significado de la tarea (el trabajo de uno tiene un impacto positivo en otras personas) con los síntomas de burnout de los profesionales que trabajan en organizaciones para personas con discapacidad intelectual. Los profesionales asignados a la condición experimental participaron en equipos diseñados para mejorar el impacto positivo de su trabajo en los demás (significado de la tarea). Para ello, los equipos se centraron en una tarea para mejorar la calidad de vida de las personas con discapacidad intelectual. Los profesionales asignados a la condición control no participaron en estos equipos y continuaron con su trabajo habitual. Todos los profesionales que participaron respondieron un cuestionario sobre burnout antes y después de la intervención. Los ANOVA mixtos indicaron que los profesionales que participaron en los equipos redujeron sus síntomas de agotamiento (comparando las puntuaciones pre y post intervención) y mantuvieron estables sus niveles de cinismo. Los profesionales asignados a la condición de control aumentaron sus síntomas de cinismo. Se concluye comentando las implicaciones teóricas y prácticas (AU)
Assuntos
Humanos , Masculino , Feminino , Adulto , Esgotamento Psicológico/psicologia , Adaptação Psicológica , Prática Profissional , Esgotamento Profissional , Descrição de CargoRESUMO
Ethical leadership has become an important field of research. This article examines the impact of ethical leadership within the context of healthcare organizations. Based on social learning theory, we examine the relationship between ethical leadership and quality of life, mediated by peer justice and moderated by trust in the leader. Participants in this study consisted of 388 professionals from 59 centers affiliated with "Plena Inclusión", an NGO whose mission is to improve the quality of life of individuals with intellectual disabilities in Spain. Results showed a significant relationship between ethical leadership and quality of life, through a partial mediation of overall peer justice. Furthermore, the moderated indirect links between ethical leadership and quality of life through peer justice confirmed high levels of trust in the leader. Theoretical and practical implications and limitations of this research are discussed.
A liderança ética tornou-se um importante campo de pesquisa. Este artigo examina o impacto da liderança ética no contexto das organizações de saúde. Com base na teoria da aprendizagem social, examinamos a relação entre liderança ética e qualidade de vida, mediada pela justiça entre pares e moderada pela confiança no líder. Os participantes deste estudo foram 388 profissionais de 59 centros afiliados à "Plena Inclusión", uma ONG que tem como missão melhorar a qualidade de vida das pessoas com deficiência intelectual na Espanha. Os resultados indicam uma relação significativa entre liderança ética e qualidade de vida mediada parcialmente pela justiça entre os pares. Além disso, as ligações indiretas moderadas entre a liderança ética e a qualidade de vida por meio da justiça entre pares confirmaram altos níveis de confiança no líder. São discutidas as implicações e limitações teóricas e práticas desta pesquisa.
El liderazgo ético se ha convertido en un importante campo de investigación. Este artículo examina el impacto del liderazgo ético en el contexto de las organizaciones sanitarias. Con base en la teoría del aprendizaje social, examinamos la relación entre el liderazgo ético y la calidad de vida, mediada por la justicia entre iguales y moderada por la confianza en el líder. En este estudio participaron 388 profesionales de 59 centros afiliados a "Plena Inclusión", ONG cuya misión es mejorar la calidad de vida de las personas con discapacidad intelectual en España. Los resultados muestran una relación significativa entre liderazgo ético y calidad de vida a través de la mediación parcial de la justicia entre iguales. Además, los vínculos indirectos moderados entre el liderazgo ético y la calidad de vida a través de la justicia entre iguales confirmaron altos niveles de confianza en el líder. Se discuten las implicaciones y limitaciones teóricas y prácticas de esta investigación.
RESUMO
Psychological contract (PC) describes the labor relationships through the different promises made by the employer towards the employees and the promises made by employees to their employer. PC mutuality is defined as the agreement about whether these promises were actually made. Mutuality is a key element in PC theory. The aim of this study is to test a mediation model of relationships between PC mutuality and work related outcomes, through PC fulfillment. We analyze whether PC mutuality regarding promises made by the employer are significantly related to employees' affective, attitudinal, and behavioral work-related outcomes, and whether fulfillment of PC promises mediates these relationships. The sample was composed of 942 employees and their HR managers from 47 organizations in three sectors (food, education, and sales). Mediation model is tested, using the bootstrapping technique developed by Hayes (2009). The study provides support for the hypothesized mediation model. Results show that PC mutuality predicts work-related outcomes such as job satisfaction, well-being, organizational commitment, intention to quit, in-role perceived performance, and perceptions of PC violation, and that PC fulfillment partially mediates these relationships. These findings provide theoretical insights into PC theory, highlighting the relevance of PC mutuality. They offer practical suggestions for companies about the importance of achieving mutuality in their relationships with employees in order to increase positive work-related outcomes.
Assuntos
Contratos , Emprego/psicologia , Satisfação no Emprego , Modelos Psicológicos , Cultura Organizacional , Lealdade ao Trabalho , Desempenho Profissional , Adulto , HumanosRESUMO
To achieve their goals, organizations for individuals with intellectual disability have to stimulate high-quality relationships between professionals and family members. Therefore, achieving professionals' trust in family members has become a challenge. One relevant factor in explaining professional's trust in families is the degree to which family members use the "problem-solving" conflict management strategy (high concern for oneself but also for the other party) in their disputes-disagreements with professionals. It is reasonable to argue that when family members use problem-solving conflict management, professionals' trust increases. Professionals' trust, in turn, stimulates the use of problem-solving strategies by family members. However, it is also plausible that professionals are the initiators of this positive spiral (professionals' trust-problem-solving conflict management by family members-professionals' trust). To examine this relationship between problem solving and trust over time, we conducted a longitudinal survey study in which 329 professionals reported on these two constructs three times (with 4 weeks between the measurements). Using structural equation modeling, we compared four nested models: (a) stability, (b) causality (where the problem-solving strategy by familiar members is the initiator of the spiral), (c) reversed causation (where the professional's trust is the initiator of the spiral), and (d) reciprocal (where problem-solving conflict management and trust reinforce each other). The results of the χ2 difference tests, regarding the comparison of the models, showed that the reciprocal model was significantly superior to the alternative proposals. Our findings supported a complex view of the relationships between problem-solving conflict management and trust, based on dynamic reciprocal relationships over time.
RESUMO
Psychological contract (PC) describes the labor relationships through the different promises made by the employer towards the employees and the promises made by employees to their employer. PC mutuality is defined as the agreement about whether these promises were actually made. Mutuality is a key element in PC theory. The aim of this study is to test a mediation model of relationships between PC mutuality and work related outcomes, through PC fulfillment. We analyze whether PC mutuality regarding promises made by the employer are significantly related to employees' affective, attitudinal, and behavioral work-related outcomes, and whether fulfillment of PC promises mediates these relationships. The sample was composed of 942 employees and their HR managers from 47 organizations in three sectors (food, education, and sales). Mediation model is tested, using the bootstrapping technique developed by Hayes (2009). The study provides support for the hypothesized mediation model. Results show that PC mutuality predicts work-related outcomes such as job satisfaction, well-being, organizational commitment, intention to quit, in-role perceived performance, and perceptions of PC violation, and that PC fulfillment partially mediates these relationships. These findings provide theoretical insights into PC theory, highlighting the relevance of PC mutuality. They offer practical suggestions for companies about the importance of achieving mutuality in their relationships with employees in order to increase positive work-related outcomes
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Assuntos
Humanos , Masculino , Feminino , Adulto , Negociação/psicologia , Relações Trabalhistas , Engajamento no Trabalho , Modelos Organizacionais , Eficiência OrganizacionalRESUMO
The investigation of organizational factors as precursors of the quality of life (QoL) of service users in organizations for individuals with intellectual disability has been relatively neglected.With this in mind, this study tests the mediation of service climate between employee's "contribution-to-others" wellbeing beliefs (COWBs) and organizational performance focused on the QoL of individuals with intellectual disability. A total of 104 organizations participated in the study. Data were collected from 885 employees and 809 family members of individuals with intellectual disability. The results of the multilevel mediation model supported the hypotheses. When employees believe that their own wellbeing depends on helping others (COWBs) service climate reported by employees is stimulated. Service climate in turn was associated with organizational performance focused on QoL of people with intellectual disability, assessed by family members. The manuscript concludes with theoretical and practical implications of the study.