RESUMO
Lockdowns resulting from the COVID-19 pandemic forced fitness centers to quickly adapt their entire offering to an online format. The subsequent health situation facilitated the maintenance of the online offer and has been a paradigm shift for sports centers. Success in the nowadays situation requires a proper understanding of what factors influence e-service quality and how these factors behave in relation to consumer satisfaction, attitudes toward online fitness services, and behavioral intentions. This research was conducted in April 2020, with 745 participants (492 women, 253 men) completing the Carlson and O'Cass e-service quality evaluation battery. The results showed that e-service quality during the lockdowns predicted attitudes toward the digital platforms and behavioral intentions, and e-service quality predicted attitudes and behavioral intentions. However, attitudes did not predict behavioral intentions; the possible influence of subjective norms and low perceived control in this particular situation is discussed. When offering services on digital platforms, fitness service managers must take into account the importance of the quality of the e-fitness service, but also the social context in which it is offered. Psychosocial functioning in times of crisis influences users' perceived control and their future intention to use online services.
RESUMO
The objective of this study was to examine the role of spatial orientation in the performance of sport sailors. Participants were 30 elite male sailors from classes 420, Laser, Windsurfing RS:X and Windsurfing Techno, grouped into two categories: Monohull (18 sailors) and Windsurfing (12 sailors). Ages ranged between 13 and 18 years old (M = 15.7, SD = 1.05). To assess spatial orientation, the Perspective Taking/Spatial Orientation Test was used, and performance was inferred from the final classification at the regatta. In addition, the influence of experience and age on the performance was analyzed. The results show that in the Monohull group, the performance is determined by the spatial orientation (18% of the explained variance), while in the Windsurfing group, the variables that are related to performance are sailing experience and age (60% of the explained variance). Spatial orientation seems to be the more important variable for performance in the Monohull group, while in classes belonging to the Windsurfing group, this variable does not seem to be decisive for obtaining good results in the regatta.
Assuntos
Militares , Esportes , Adolescente , Objetivos , Humanos , Masculino , Orientação Espacial , NaviosRESUMO
En la actualidad la industria del fitness se encuentra en la senda del crecimiento. Uno de los servicios que mayor presencia está teniendo en los centros de fitness son las actividades dirigidas con técnico, las cuales han evolucionado hacia actividades dirigidas virtuales debido a la inclusión de la tecnología. Esta investigación analiza el valor percibido y la satisfacción de los clientes en ambas actividades, explorando las diferencias existentes entre dichos servicios y la relación entre ambas variables. La muestra se compuso de 572 usuarios de un centro de fitness (319 mujeres y 253 hombres) con edades comprendidas entre los 15 y 63 años. Los resultados muestran diferencias significativas entre el valor percibido y la satisfacción entre los dos servicios deportivos, obteniendo valores más positivos en las que requieren un técnico deportivo. Asimismo, la satisfacción del cliente mostró ser dependiente del valor percibido, obteniendo un mayor vínculo en el caso de las actividades dirigidas virtuales. Estos resultados suscitan a la reflexión por parte de los gestores de las instalaciones deportivas sobre la incorporación o no de este tipo de servicios deportivos
At present, the fitness industry is on a growth path. One of the most prominent services in fitness centres is trainer-guided group fitness activities, which have evolved into virtual fitness activities with the inclusion of technology. This research analyses perceived value and customer satisfaction in both activities, exploring the differences between them and the relationship between the two variables. The sample consisted of 572 subjects belonging to a private fitness centre (319 women and 253 men), between 15 and 63 years old. The results show significant differences between perceived value and satisfaction in the two sports services, with sports requiring a trainer getting more positive values. Furthermore, customer satisfaction shows a dependence on perceived value, with a stronger link being obtained in the case of virtual fitness activities. These results and an in-depth analysis on the inclusion, or not, of these sport services are thought-provoking for managers of these facilities
Na actualidade a indústria do fitness encontra-se na senda do crescimento. Um dos serviços que maior presença está a ter nos centros defitness são as actividades dirigidas com um técnico, as quais têm evoluído para actividades virtuais dirigidas devido à inclusão da tecnologia. Estainvestigação analisa o valor percebido e a satisfação dos clientes em ambas as actividades, explorando as diferenças existentes entre estes serviços e arelação entre ambas as variáveis. A amostra foi composta por 572 utentes de um centro de fitness (319 mulheres e 253 homens) com idades compreendidasentre os 15 e os 63 anos. Os resultados revelam diferenças significativas entre o valor percebido e a satisfação entre os dois serviços desportivos, obtendovalores mais positivos as que requerem um técnico desportivo. Assim mesmo, a satisfação do cliente mostrou ser dependente do valor percebido, obtendoum maior vínculo no caso das actividades virtuais dirigidas. Estes resultados suscitam a reflexão por parte dos gestores das instalações desportivas sobrea incorporação ou não deste tipo de serviços desportivos
