Socio-technical networks of infrastructure management: Network concepts and motifs for studying digitalization, decentralization, and integrated management.

Networked infrastructure systems - including energy, transportation, water, and wastewater systems - provide essential services to society. Globally, these services are undergoing major transformative processes such as digitalization, decentralization, or integrated management. Such processes not only depend on technical changes in infrastructure systems but also include important social and socio-technical dimensions. In this article, we propose a socio-technical network perspective to study the ensemble of social actors and technical elements involved in an infrastructure system, and their complex relations. We conceptualize structurally explicit socio-technical networks of networked infrastructure systems based on methodological considerations from network analysis and draw on concepts from socio-technical system theories and social-ecological network studies. Based on these considerations, we suggest analytical methods to study basic network concepts such as density, reciprocity, and centrality in a socio-technical network. We illustrate socio-technical motifs, i.e., meaningful sub-structures in socio-technical networks of infrastructure management. Drawing on these, we describe how infrastructure systems can be analyzed in terms of digitalization, decentralization, and integrated management from a socio-technical network perspective. Using the example of urban wastewater systems, we illustrate an empirical application of our approach. The results of an empirical case study in Switzerland demonstrate the potential of socio-technical networks to promote a deeper understanding of complex socio-technical relations in networked infrastructure systems. We contend that such a deeper understanding could improve management practices of infrastructure systems and is becoming even more important for enabling future data-driven, decentralized, and more integrated infrastructure management.

Barriers to the digital transformation of infrastructure sectors.

Digital technologies can be important to policy-makers and public servants, as these technologies can increase infrastructure performance and reduce environmental impacts. For example, utilizing data from sensors in sewer systems can improve their management, which in turn may result in better surface water quality. Whether such big data from sensors is utilized is, however, not only a technical issue, but also depends on different types of social and institutional conditions. Our article identifies individual, organizational, and institutional barriers at the level of sub-states that hinder the evaluation of data from sewer systems. We employ fuzzy-set Qualitative Comparative Analysis (fsQCA) to compare 23 Swiss sub-states and find that two barriers at different levels can each hinder data evaluation on their own. More specifically, either a lack of vision at the individual level or a lack of resources at the organizational level hinder the evaluation of data. Findings suggest that taking into account different levels is crucial for understanding digital transformation in public organizations.