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3.
Rev. calid. asist ; 23(6): 253-258, nov. 2008. ilus, tab
Artigo em Es | IBECS | ID: ibc-69289

RESUMO

Objetivo: Identificar características, dificultades y necesidades de formación en comunicación asistencial e interprofesional de los profesionales sanitarios y descubrir mecanismos de mejora y perfil docente deseable para la implantación de una línea estratégica de formación. Material y método: Estudio cualitativo, descriptivo e interpretativo desarrollado entre septiembre de 2006 y julio de 2007 a iniciativa de la Dirección General de Asistencia Sanitaria del Servicio Murciano de Salud y la Dirección General de Calidad Asistencial, Formación e Investigación Sanitaria de la Consejería de Sanidad de Murcia, España. Participaron 11 médicos, 5 enfermeros, 1 psicólogo y 1 periodista de atención primaria y especializada y la Consejería de Sanidad de Murcia. Se utilizaron dos grupos focales con muestreo por saturación estructural, registro de los discursos en soporte audiovisual, transcripción literal y análisis de contenido. Resultados: Es preciso potenciar cambios de actitud y adquirir herramientas para la adecuada atención de situaciones cotidianas. También es necesario replantear temas y enfoques, definir el perfil de los docentes y desarrollar mecanismos de colaboración y motivación. La formación en comunicación asistencial e interprofesional es fundamental aunque escasa, autodidacta, poco estructurada y generalista. Presenta dificultades relacionadas con la asistencia, la difusión y el reconocimiento. Conclusiones: Una línea estratégica de formación en comunicación debe fundamentarse en una perspectiva humana. Su integración debe ser asumida por la institución y ser universal a partir de los intereses y las necesidades sentidas y expresadas por los profesionales y los ciudadanos


Objective: To identify the characteristics, needs and difficulties of training of health professionals in health care and inter-professional communication and discover mechanisms for improvement and a desirable educational profile for implementing a training strategy.Material and method: Qualitative, descriptive and interpretive study carried out between September 2006 and July 2007 at the initiative of the Dirección General de Asistencia Sanitaria-Servicio Murciano de Salud (SMS) and the Dirección General de Calidad Asistencial,Formación e Investigación Sanitaria-Consejería de Sanidad of Murcia, Spain. Participants included 11 doctors, 5 nurses, 1 psychologist and 1 primary and specialised care journalist and the Consejería de Sanidad of Murcia. 2 focus groups were used withsampling by structural saturation, recording of speeches on audiovisual support, verbatim transcript and content analysis.Results: We must encourage attitude changes and acquire the tools for proper care in everyday situations. It is also necessary to rethink subject matter and approaches, define the profile of teachers and develop collaboration and motivation mechanisms. Training in health care communication and inter-professional communication iscrucial but it is limited, self-taught, poorly structured and generalistic. It has difficulties associated with attendance, outreach and recognition.Conclusions: A strategic plan for training communication must be based on a human perspective. Its integration must be undertaken by the institution, and universal with the interests and needs felt and expressed by professionals and citizens


Assuntos
Humanos , Sistemas de Comunicação no Hospital/organização & administração , 25783 , Corpo Clínico Hospitalar/estatística & dados numéricos , Docentes/estatística & dados numéricos
4.
Rev Calid Asist ; 23(6): 253-8, 2008 Dec.
Artigo em Espanhol | MEDLINE | ID: mdl-23040271

RESUMO

OBJECTIVE: To identify the characteristics, needs and difficulties of training of health professionals in health care and inter-professional communication and discover mechanisms for improvement and a desirable educational profile for implementing a training strategy. MATERIAL AND METHOD: Qualitative, descriptive and interpretive study carried out between September 2006 and July 2007 at the initiative of the Dirección General de Asistencia Sanitaria-Servicio Murciano de Salud (SMS) and the Dirección General de Calidad Asistencial, Formación e Investigación Sanitaria-Consejería de Sanidad of Murcia, Spain. Participants included 11 doctors, 5 nurses, 1 psychologist and 1 primary and specialised care journalist and the Consejería de Sanidad of Murcia. 2 focus groups were used with sampling by structural saturation, recording of speeches on audiovisual support, verbatim transcript and content analysis. RESULTS: We must encourage attitude changes and acquire the tools for proper care in everyday situations. It is also necessary to rethink subject matter and approaches, define the profile of teachers and develop collaboration and motivation mechanisms. Training in health care communication and inter-professional communication is crucial but it is limited, self-taught, poorly structured and generalistic. It has difficulties associated with attendance, outreach and recognition. CONCLUSIONS: A strategic plan for training communication must be based on a human perspective. Its integration must be undertaken by the institution, and universal with the interests and needs felt and expressed by professionals and citizens.

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