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Introduction: The increase in the workload of health professionals and the degree of complexity of patients, attribute greater risk to psychosocial stress. Objective: To evaluate the associations between occupational stress, quality of life at work, and coping strategies by the hospital nursing team during the COVID-19 pandemic. Methods: Cross sectional, quantitative study with convenience sampling, data collection from August to December 2020; in two units of the private hospital network, with sociodemographic, occupational and health questionnaires; visual analogue scale for assessing quality of life at work; Demand-Control-Support (DCS); Occupational Coping Scale. Results: The total sample consisted of 196 nursing professionals. There was significant certainty (negative, however, the dimension "Demand" of the DCS and QWL (<0.001, r=-0.367). Control over work-related work has a significant quality (but the "Control" dimension of the DCS and QWL (=0.025, r=0.160); and significantly negative, however, between the "Social Support" dimension of DCS and "Negative Equivalence" of Coping (p=0.003, r=-0.2013). Conclusion: The findings of this study allowed the correlation between occupational stress, coping and quality of life at work, showing that the lower the social support, the greater the use of avoidance strategies and consequently decline in quality of life at work. They also allowed us to identify the coping strategies used by the nursing staff and quality of life at work in the face of occupational stress during the COVID-19 pandemic.
RESUMO
Objetivo: identificar a prevalência da Síndrome de Burnout em Agentes Comunitários de Saúde e as variações associadas a esse distúrbio. Método: estudo descritivo, de abordagem quantitativa, realizado com 147 Agentes Comunitários de Saúde na Cidade de Dourados/MS. Para a coleta de dados, foram utilizados dois questionários: um sócio demográfico e outro elaborado e adaptado por Chafic Jbeili, inspirado no Maslach Inventory Burnout (MBI), e que contém vinte questões semi-estruturadas. Na interpretação dos dados foi realizada análise estatística simples. A pesquisa teve o projeto aprovado pelo Comitê de Ética em Pesquisa, parecer nº 037/11. Resultados: somando o início e a fase de instalação da Burnout, a maioria dos sujeitos (78%) obteve pontuação elevada. Constatou-se apenas 3% de casos com a síndrome já instalada. Conclusão: a sobrecarga de atividades, o salário, as condições de trabalho e a insatisfação no emprego estão afetando o rendimento e o melhor desempenho dos ACS.(AU)
Objective: to identify the prevalence of Burnout Syndrome among Community Health Agents and the variations associated with this disorder. Methods: This descriptive, quantitative study was conducted with 147 Community Health Agents in Dourados, MS, Brazil. Two questionnaires were used for data collection: a sociodemographic questionnaire and a questionnaire containing twenty semi-structured questions, inspired by the Maslach Burnout Inventory (MBI), and developed and adapted by Chafic Jbeili. We performed simple statistical analysis to assess the data. The study project was approved by the Research Ethics Committee, opinion number 037/11. Results: Adding the early stage and the middle stage of burnout, most subjects (78%) had high scores on Jbeili's questionnaire. The syndrome was already present in only 3% of cases. Conclusion: The overload of activities, low incomes, poor working conditions and job dissatisfaction are affecting the productive efficiency and performance of CHAs.(AU)
Objetivo: identificar la prevalencia del Síndrome de Burnout en Agentes Comunitarios de Salud (ACS), así como las variaciones asociadas con este trastorno. Métodos: estudio descriptivo cuantitativo realizado con 147 agentes comunitarios de salud en la ciudad de Dourados, MS, Brasil. Para la recolección de los datos, se utilizaron dos cuestionarios: un cuestionario sociodemográfico y un cuestionario desarrollado y adaptado por Chafic Jbeili, que contiene veinte preguntas semiestructuradas y está inspirado en el Maslach Burnout Inventory (MBI). Para la interpretación de los datos, se realizó un análisis estadístico simple. El proyecto de investigación fue aprobado por el Comité de Ética en Investigación, protocolo número 037/11. Resultados: añadiendo el principio y la fase de instalación del Síndrome de Burnout, la mayoría de los sujetos (78%) tuvo una puntuación alta en el cuestionario. Sólo el 3% de los casos eran personas con el síndrome ya instalado. Conclusión: la sobrecarga de actividades, los bajos salarios, las condiciones de trabajo y la insatisfacción laboral están afectando el rendimiento laboral y el desempeño de los ACS.(AU)
