A service failure assessment model for smart product consumption experience based on customer perception.

Customer perception is an important consideration factor in evaluating the quality of human-computer interaction services. Sustainable user experiences and marketing strategies can be created by analyzing customer perception. By understanding consumer satisfaction with product services in the customer perception area, appropriate product service failure prevention strategies can be formulated. A service failure evaluation model is proposed in this study, which considers the customer tolerance area to accurately evaluate consumers' behavioral experiences from purchasing to using products. The concept of tolerance area is introduced, and a combination of the fuzzy Failure Mode and Effect Analysis (FMEA) method and the Technique for Order Preference by Similarity to an Ideal Solution (TOPSIS) method is used to construct a human-computer interaction service failure evaluation model. Potential service failure factors of smart speakers are accurately evaluated by this model, and these service failure factors are ranked within the tolerance area. The research identifies voice misinterpretation and signal connectivity issues as the primary risk factors impacting the quality of human-computer interaction for smart speakers. The application of this method not only enhances the evaluation of smart speaker human-computer interaction services quality but also aids in the precise identification and prioritization of critical failure modes. The proposed service failure prevention strategies can reduce consumer dissatisfaction and provide innovative references for smart product design and marketing. The findings bolster empirical evidence for service failure prevention strategies in smart products and pave the way for novel perspectives on enhancing the quality of human-computer interaction services.

Design of smart citrus picking model based on Mask RCNN and adaptive threshold segmentation.

Smart agriculture is steadily progressing towards automation and heightened efficacy. The rapid ascent of deep learning technology provides a robust foundation for this trajectory. Leveraging computer vision and the depths of deep learning techniques enables real-time monitoring and management within agriculture, facilitating swift detection of plant growth and autonomous assessment of ripeness. In response to the demands of smart agriculture, this exposition delves into automated citrus harvesting, presenting an ATT-MRCNN target detection model that seamlessly integrates channel attention and spatial attention mechanisms for discerning and identifying citrus images. This framework commences by subjecting diverse citrus image classifications to Mask Region-based CNN's (Mask RCNN's) discerning scrutiny, enhancing the model's efficacy through the incorporation of attention mechanisms. During the model's training phase, transfer learning is utilized to expand data performance and optimize training efficiency, culminating in parameter initialization. Empirical results notably demonstrate that this method achieves a recognition rate surpassing the 95% threshold across the three sensory recognition tasks. This provides invaluable algorithmic support and essential guidance for the imminent era of intelligent harvesting.